Lines were long and our teller was trying to sell every product under the sun. Woman was very…read morefriendly and helpful though. Rates are same as any other bank. Parking was okay, but getting in and out of the lot is just as hard as everything else connected to route 5. Not a bad location if you live in the area.

My wife and i have used Liberty Bank for years. The customer service is great. Between going to…read moreliberty and liberty online/over the phone I always have my questions answered. At times Liberty has a line when you are trying to cash a check or make a deposit, but the line moves quickly. Overall I would recommend Liberty Bank to anyone looking for a trustworthy and friendly bank to deal with.

Used to work for a credit union and always felt banks were cold & impersonal. I opened an account…read morewith Milford Bank years ago and have been happy with them ever since. They have a wide variety of locations, great hours, friendly staff, online banking and now mobile banking. I am very happy with their service and feel like they actually appreciate their customers!!!

Quick review: OMG each and every person at the 4 or 5... 6? branches to which we've been. I've…read moreshown up at the Plainville branch 3 minutes before it closed and still gotten smiles. We have a free checking account (free... as in beer). Their hours are great; til 7p on THU/FRI and until 3p on SAT.

I was with Farmington Bank for 29 years and never had an issue. Ever since People's bought them I…read morehave had AT LEAST one issue a month. From service fees that don't show up until the end of the month for things Farmington never charged for, to the horrible design of their online banking site, to transactions that show up on your online statement immediately, but aren't deducted from your account yet, making it difficult to know how much money you actually have until 24-48 hours later. They are a nightmare. A NIGHTMARE! I feel like I am living in a nightmare. I cannot believe I have to change the account number I have had since I was 11 years old.

It's a large scale bank with a small town vibe. Even though they recently revamped their space (I…read moreprefer the previous space for nostalgic reasons, though what they did recently is attractive and state-of-the-art), the staff remains just as friendly, warm, respectful, knowledgeable, thorough and professional as always. That's what matters. I've been a satisfied customer for 13 years and definitely don't plan to venture elsewhere. They have helped me with identity theft by overseas scammers, upgrading my checking account, halting fraudulent transactions, identifying CD rates and so much more. I'm grateful that such a helpful establishment exists in this day and age. Their wonderful ladies and gentlemen are well-trained. I also appreciate the fine folks who work for the Webster call center as they, too, have helped me numerous times.

This bank location has really poor customer service, stay away I certainly did…read more I called on 6.23.17 and from the initial representative to the banker who did not even introduce himself or great me with a simple hello but instead he stated he would need to take a message and pass it on to another department. When I asked if I should call at a different time or another number he replied no he would just need to have someone call back,? I instead hung up on him.

I stopped at Bankwell bank this morning on my way up north and my experience was amazing. First of…read moreall I walked in and the man behind the counter was so energetic and so pleasant, I've never had a banking experience quite like that. He introduced me to another gentleman in the office and was very very patient and kind. He just seemed like he was happy about life and it put me a really good mood! I live about 20 minutes south from this particular branch but I will go out of my way to come here instead of going somewhere closer because of how friendly they were. If you want your day brightens a little bit go to this bank!

Not sure why this place has such bad reviews.... I came in the other day and Elea was extremely…read morehelpful. I had my wallet stolen and needed a replacement card and she ordered me another and informed me that I could bring in my mew updated ID into the bank location so no one could use my old card and ID to access my account which I didn't even know was possible. So.... I guess this review is more about her excellent customer service than the branch itself. She was excellent!!

I've only used this location for basic teller services, but I've always found it adequate. The line…read moremoves quickly and there seem to be sufficient tellers assisting customers. There's frequently a greeter looking to assist people. There is an ATM inside the building that is in a private area and an addition 24/7 ATM outside the building on Elm, which I feel safe enough using on the weekends but might avoid if the area is deserted after hours.

The staff at this bank are very friendly and competent. I highly recommend this bank for personal…read moreand business accounts. I originally started banking here because I prefer a local bank. Now it is regional, but hasn't lost its local feel.

This is now M&T Bank…read more Transition - for me things went fairly smoothly except they sent preprinted deposit slips that don't work. The Associate mentioned to me that I was not alone as none worked for anyone. Rumors - I have heard from others horrible testimony. Problems with debit cards and account numbers but don't know specifics