I'm not one to write a review EVER, however; the service I have received at Connextel has been putrid to say the least. Let me pre-face this by saying these are all facts and the truth and I have given them every opportunity to make up for these issues but they have failed. Embellishing this review is not needed due to Connextel's poor service. I purchased a S6 and within a few days the phone was over heating and shutting off every 20-30 minutes. I took it back and they put in a new battery. Once again 2-3 weeks later I had the same problem. They did the same thing again and replaced the battery. The phone worked for almost 2 months and then the phone crashed. It wouldn't let me charge and kept shutting off. Connextell informed me it was a motherboard issue. I gave them my phone on Tuesday and on Friday night I received a new phone as they couldn't make my old one work. After walking out the store within 5 minutes this "new" S6 wouldn't make or receive calls, overheating and shutting off every 15-20 minutes and dropping the network every 20-30 minutes. I spoke to Daniel and he apologized saying he rushed to try and get it done. He said bring it tomorrow so he himself can fix it (Saturday) at 12. I arrived and his brother told me he was not in and wouldn't be in today, however; would be in on Sunday at 12. His brother informed me they're closed on Sundays but the door would be open and Daniel would be in. I arrived today and the door was locked with nobody in the building. I'm now on day 6 without a phone due to this horrible service after spending over $650. I'm sure I'll receive an apology and this and that. It doesn't matter because actions speak louder than words. Is Connextell capable of giving me a phone that even works? Connextel and it's employees actions speak volumes about how they feel about customers. I was nothing but nice to them and gave them every chance to redeem themselves before writing this review. All facts and nothing to dispute. read more

I was in this store two weeks ago, they said they would give me $50 for a laptop (Which was overheating and needed a battery) regardless, when I went in today, they said they are no longer buying laptops with that issue. Which is fine. Two weeks ago, they had offered me $200 for my Iphone 6 (Which needs a new screen and the condition of the phone has not changed at all). Today, they said they would only give me 175. Its not about the difference in money really, what the real issue is that they are extremely slow. Two weeks ago, after being in the store for at least 45 minutes looking at the items I brought, the guy who was there suggested I come back because 'boss guy' wasnt responding to his phone calls/ messages in order to decide if they were buying anything or not. Again today roughly 30 minutes to decide to offer me the 175 for the iphone. That's the other thing, the employees cant make a decision on their own, they are in contact with some guy who isnt there to say if they can or cannot buy something. And the location is horrible! Its on Bayfield at Cundles, not far from the light so the traffic getting in and out is just stupid. I do not recommend going to this store. The woman waiting next to me had said that she had been there 7 times trying to get her phone fixed and not to get my phone fixed there. Two weeks ago, before I decided what I wanted to do with my iphone, The price they quoted me to fix my iphone screen was roughly the same if not more, than what Jump+ had told me, maybe $20 less at connextel. read more

This is a buyer beware post. I took my phone into Connextel on Bayfield st to get my screen replaced. After speaking with the VERY rude owner and employee, I decided to take my business elsewhere. No work had been done on it, yet when I got my phone back after several times of asking for it and the employee not easily giving it back, it no longer worked. I took it to another repair shop where he told me that my 7 day old phones mother board was destroyed. I walked in with a broken screen and walked out with a broken phone. The owner has been arguing with me all night telling me that if I don't choose to get my screen replaced by his store, than he will not fix the phone. Save yourself hundreds of dollars and stay away from these shady people. read more

I have to say hands down to Connextel! I shattered the screen of my iPhone 6s late Saturday, I called the Sunday morning knowing the are closed because at this point I was panicking. I spoke to the manager I think and he said he can fix my phone for me same day even if they were closed he was going to open the store for me, WOW now that definitely took me by surprise that is what you call customer service at its best. Long story short they fixed my phone on an hour and looked like new, Thank you for helping me and reassuring everything will be ok. I highly recommend Connextel they went above and beyond not to mention they threw in a screen protector and case so I don't have to go through this ordeal again. Connextel is the best!!!!! read more

Wow! Amazing service. I brought my baby (Samsung s6) to Connextel in critical condition. She had a cracked screen and we didn't know if she was going to make it. I was given many options about service and we decided to go ahead with a screen replacement. He worked with me to chose the best option, fix the screen or service another broken phone I have. I was blown away at the attention to detail. The price was significantly cheaper than the mall and the service was fantastic, I'd go back again read more

After falling on ice outside my house I smashed the front and back on my Sony z4 smartphone. After doing some research I realized that most shops only work on iPhones (easy repair ) . I couldn't find anyone to repair my phone. Apparently it's an advance repair. Lucky for me I found Connextel. Not only do they work on Sony waterproof phones but they also had the parts in Stock. The down side was they don't offer same day service on Sony phones. 3 days later my phone was liKe new! read more

I called around to get pricing to repair my cracked screen. The only places I found that were more affordable were people working from home or pacific mall in markham where they rush through your phone and offer no warranty. The guys at connextel did a super job repaired the same day. After the repair my touch was extra sensitive, I brought my phone back in and had the guys at connextel change my screen again at no additional cost. Great service and warranty! read more

David at the Bradford location was absolutely excellent and, in less time than he said he would need, managed to fixed my iPhone 6 glitch that apple had deemed "unfixable" so they could try to sell me a new phone. He was extremely pleasant and thoroughly told me everything he would be doing to the phone so I was aware of exactly what I was paying for. I truly recommend his service to anyone that needs phone repair and they will have a very good experience. read more

Had a broken screen on our Samsung, we purchased a new LG and could not get the data transferred from old phone. Called Connextel in Bradford, he was super knowledgable said bring it in. He was able to transfer all the data to a computer and then to our phone. Top notch customer service, had it ready when he promised for a very reasonable charge. Highly recommend Connextel and their team in Bradford. read more

Super high valued service! sameday repaired my phone and also included a free screen protector. The guys at connextel also gave me a warranty with the work and were very informative. I did alot of shopping around and this is the best place to get work done. They are skilled and also have great prices. thanks again for all you help when we came in last minute. read more

Great service fixed my Sony z3 phone. I called around other places would not work on Sony z phones they said it too much trouble. I found these guys they were very infomative. When I Got my phone back it looked like new again. They also put a glass screen protector on it to protect the screen. These guys know there stuff. good work 5 stars ! read more

Great customer service, we did physical damage to the phone after it was repaired by Connextel and the gentleman helped us retrieve the info we needed right on the spot. He didn't charge us for the service either which was very generous. I would 100 percent recommend this place to anyone looking for a place to get repairs done. read more

This is a very bad place I do not recommend it at all very unprofessional and very inconsistent and they have a little kid working there and they don't do their Job properly and they're very rude and they talk with an attitude like they don't wanna work there I don't recommend this place at all please do not go. read more

Great Service! Phone was repaired in 1 hour at a great price. They also went into the settings on our phone and made sure that the phone was fully functional before we let the store. I would recommend them to others!! read more

Wonderful service at the Barrie location.. Kevin was very understanding of my situation - stayed open late for me, fixed my screen within half hour and gave me a free glass screen protector. Fantastic value! Thank you! read more

Kevin was amazing to deal with. Customer service was great, repair was quick extremely affordable and he went beyond by staying after hours so I could get my phone same day!!! Thanks Kevin job well done!! read more

Great fast service repairing my water damage phone. Everyone u called including Bell said my phone was ruined and i needed a new one. Thanks again keep up the good work ! read more

Unbeatable service and great prices i highly recommend i have been to 2 of the locations they have tonhave ny phones fixed and the staff is great and turn around is quick read more

I have been with Connextel for 2 years now the people there are friendly and very helpful I never had any problems with them I really recommend them to everybody.. read more