The vultures of the digital age. Preying opportunistically on those in need. They salivate when…read morethey see a broken iPhone screen. They whir with anticipation when they hear a child cry out because their iPad has died. Your pain is their profit. And they know how deeply we are tied to our devices. All of what they do are quick fixes, hidden behind a thin wall that allows them to upcharge the mystery. Margins must be massive. No empathy. Just usurious apathy. But they do fix mistakes when they happen.

From the owner: Founded in 2015, Mobile Klinik is Canada's trusted full-lifecycle destination for phones, tablets,…read moreand more. To support our vision for a more sustainable world, we help savvy consumers get the maximum value out of their technology through certified repair, refurbishment, and resale. By providing an alternative to buying new every 2 years and making it more convenient to repair vs. replace, we are committed to making a positive impact on the world, one device at a time. For more information, visit mobileklinik.ca.

The this place is now renamed to Best Buy Express. and as a longtime Best Buy customer, I have…read morealways preferred shopping in-store rather than ordering directly from Amazon because of the great customer service I've received in the past. However, this experience was extremely disappointing. I approached an employee named Komail for a Price Match request, but he initially told me that Best Buy does not match prices from Amazon (Sold and Shipped by Amazon) because Amazon is considered a third-party seller. This information was incorrect, as Best Buy's official Price Match policy clearly states that items sold and shipped by Amazon are eligible. After leaving the store, I checked Best Buy's policy and even called customer service to confirm, then I returned to the store to inform him. He looked at my phone screen and said he needed to check with a manager. However, after waiting for a while, neither he nor his manager showed up. Eventually, he told me it would take another 10-15 minutes to get approval from headquarters. Meanwhile, instead of updating me on my Price Match request, he suddenly started asking about my mobile carrier, my plan, and how much I was paying--clearly trying to sell me a new phone plan. Even after I told him I wasn't interested and only wanted to buy the product I came for, he kept pushing and even mentioned that he could offer me additional discounts if I signed up for a phone or home internet plan. Not only was this unprofessional, but I also believe offering additional discounts in this manner goes against Best Buy's policy. In the meantime, I checked online and found that Canadian Tire was selling the same smartwatch at the same price as Amazon. When I told Komail that I would just go buy it there, he didn't even mention that he could match Canadian Tire's price, despite previously stating that Best Buy only price matches retailers with physical stores. This experience was far from the excellent customer service that originally made me choose Best Buy over online shopping. If Best Buy truly values customer experience, they need to improve employee professionalism and ensure that Price Match requests are handled properly instead of being used as an opportunity for upselling.

I have been a loyal Telus fan since 1998. I've been to several stores, but this store really…read moresticks out. Good service, knowledgeable staff, and I can get what I want and count on the staff to help me make good decisions. I have gotten my last 4 phones at this store. I've left each time with what I need, not just what I think I want.

Outstanding Service! Not only did Phone Story fixed my Iphone screen quickly; he delivered it to my…read morehouse! Look no further! The price is less than the mall and other chain repair stores and Manu is courteous, professional and FAST! He turned my stressful situation into a positive one :)

Apple Store Greed?…read more I'd like to share this incident with everyone just to be wary, and always get a second opinion. I went to the Apple Store as my iPhone 14 Pro Max started having lots of issues with glitching, freezing, dictation, and a few other issues. The people at the Apple Store told me that it's a logistics hardware problem and it would cost me $700 to fix as I did not have a protection plan. I was going to just buy the new 15 Apple Pro Max and give this phone to my child as a toy. I didn't end up purchasing one because they didn't have the colour I wanted in stock and I was going to wait a bit. When I got home, I remembered that I had my Apple laptop serviced at TRG Computer Solutions in Aurora. So I decided to give them a call to ask them how much they would charge to fix this issue. They told me to simply back up my phone and do a factory reset and that should solve the problem. Lo and behold that's exactly what I did, and my phone was restored to its former state with absolutely no issues!!! Extremely appalled at the service at upper Canada Mall Apple Store.

If you have a choice between pulling all your teeth out with dull pliers, or getting any kind of…read moreservice at this Apple store, I highly suggest the former option. Every time I've come to this apple store, I've received horrible service and condescending employees. To be fair, the women here I've dealt with have been pretty helpful and friendly. The men however, are a complete nightmare. Our tech company (one of the largest consulting agencies in the world - yes this is important for later) have a employee purchase plan where we can get 5-10% off different apple items, but you can only buy it in store. We've taken advantage of this work perk before at numerous other locations, including Markville and Fairview. However, every time we try to bring this up to an employee here, we've had a horrible experience. The first time ever, they were confused but finally honoured it after they dug a bit for info. Yesterday, however...was the worst experience I've had here and confirmed why I will not return to this location and rather drive out to Markham.. we tried calling the store AND corporate, and they insisted we HAVE to come in to the location just to get the discount percentage and the price for an item. So we drove to this location as it is the closest one to us - and had to line up in a long queue ... just to get a price ... ok, sure. After waiting in the line, someone finally came up to us and when we explained the EPP and discount we had, this man laughed - YES, LAUGHED at us and said "hah, absolutely not." That took us aback and we explained the company and situation further until he finally decided to search it up saying he's never heard of the company, and then proceed to say "Oh. This company DOES have an EPP" ... did he think we were lying? After that, he told us that he can't get the price for us and we had to wait 1h for a 'specialist' ... just..to..get..a.. PRICE. We weren't even sure if we wanted it for sure, just wanted to see the pricing. All this, just to get a price? Can anyone see how ridiculous this is? We just ended up calling the store again directly just outside of the mall and we ended up reaching someone who told us the discount and the helpful employee on the phone told us that "some of the other employees... yeah, I don't know..." Really seems like some people are not trained, or just trying to gatekeep the discount even though we also have it via our company. This store has really left a bad taste in my mouth.

Customer service sucks. I did go close to closing however, I was comparing specs on 2 items. A guy…read morecame out of the back and dead eye looked at me and said "we are closed." Proper customer service is "we are closing now, can I help you make a decision?" I have noticed that none of them are very happy to be there or at least not happy to be serving the public

I like factory stores. I also like ones that sell a combination of electronics, gadgets, and…read moreaccessories. I stumbled upon this store by accident. I had lunch at Just Pho-nominal and decided to walk around the place. I went into this store and I've been a regular since. You can get cell phone and laptop accessories. accessories. You also get housewares, such as toaster ovens and popcorn makers. The place also sells candy cane Tic Tacs (they are good and are only $1.29 for each box) and neck massagers. Prices are pretty good. My latest purchase is for an Android TV box, as I am considering losing cable for streaming. The person was knowledgable about it and has been using the model in the store for a year that I had purchased today. Needless to say, he answered my question about performance nicely. I'd recommend dropping by this store if you're looking for discounts. You can also order online and pick up your item at the store. (170)

Update, we finally got the laptop back 2.5 months later. Charged us double the quoted price too!read more

If you don't want a headache stay away from this shop.Repair service is very poor.They will ruin…read moreyour phone by damaging it and replacing with substandard parts.Pay the extra money and do it right with your manufacturer or provider.

The fact that I paid for a new battery to be installed is somewhat in doubt now. The fact is that…read moreI still have no battery life on my tablet much the same as when I brought it in ,in the first place. I'm skeptical as to wether the battery was ever replaced but I can't prove it.

I had a big problem with my sim card stuck in my new android phone and an email problem too…read more they fixed both in less time than said. price was good they were nice and efficient.

Great service ! I came in to send back 4 large, but not heavy, boxes via Fedex to Wayfair. The…read moreyoung man working behind the counter immediately asked, if he could help and came out the curb to assist in moving the boxes inside. The job was done zip zip. He completed the documentation and I was on my way. It was a really good example of customer service. ..... you don't see it very often ... Thanks !

From the owner: Why choose PhoneZone? Because we deliver premium devices,…read morereal warranties, fair prices, and unbeatable customer service. No gimmicks just quality tech you can trust and a team that actually cares.