I have personally known Mike Yoakum for many years. As a woman, I can say, he has always treated…read moreme with nothing but respect. As a client the office has gone over and above many times. My late husband had Medicare supplemental policies through this agency. The agent came to our house, 20 miles away. Recently, my mortgage was sold and I received a notice from the new company saying I was out of compliance by not having hazard insurance. The notice is alarming, almost threatening, however, I knew all I needed to do was make a quick phone call to the agent and it would all be taken care of.

Mike Yoakum was overly friendly at first, and always tried to pretend that you were old pals…read morewhenever he talked to you. But after years of not listening when we called and raising our rates annually, and moving to a different city, and no longer needing the crazy wheelchair van rental insurace that only Western Reserve would even offer, we decided it was time to shop around. Mike accused my wife of being drunk when we finally chose another insurance company, verbally harassed her, lied about the policy, and tried to bully her into staying. He even had the gall to insinuate "If you're really a Christian you'd stay with us. We're a Christian company." We never once mentioned religion to him. I find that offensive to Christians and non Christians alike. Then he refused to cancel our policy stating that he only works for his clients which we aren't anymore. "We need you to have the agency send a signed cancel on both home and auto." Worst of all, I believe that he's an old school sexist who would never have said half of those things if he were talking to me instead of my wife. True colors shown, he comes off every bit as low as the classic sleezy used car salesman. Best off elsewhere.

No one really thinks of insurance and thinks of seamless transactions and stress free…read moreconversastions. But I've been with Matt Deck as an agent and I stayed with him when he became is own agency. I tried out several big name competitors prior to Matt but his system, approach, prices AND customer service is beyond compare. My home was damaged in the ice storm-Matt had everything resolved including a check in a week. I purchased a new car on the weekend, Matt emailed me my new policy and cards without hesitation. Big companies never did the leg work for me. In fact, if I wasn't a new customer, I felt like another number..waiting on hold..... Not only does Matt beat the big company prices for me, he treats me like a friend and makes my stressful life a lot simpler by taking care of the things he's an expert in.

From the owner: Matt Deck Insurance Agency is a leader in providing quality protection for hundreds of individuals,…read morefamilies and businesses throughout our Tri-State. Providing superior customer service and low rates along with our ability to understand our customer's coverage needs drives the success of our agency.

Alex worked with me to set me up with an amazing plan! I didn't understand a lot of it but he went…read morethrough it with me slowly and detailed. Really appreciate all he did! Recommend this office and Alex to everyone

Austin Wilson, great associate, he was nice about everything and always had a positive attitude…read more Not many people are like that. All employees should be like him

Kuddo's Ohio Insurance Agency !!!!! Thank you so much! Special shout out to our Agent Mike thanks…read morefor your professionalism , so many companies lack this ethic

Great experience, Bob listened to my concerns and provided me with exactly what I needed. I chose…read morethem from a google search. So happy I did

I was referred to Dwyer so emailed for a quote. I received a response and supplied need info. A few…read moredays went by and reached out for an update. A few more days went by and was asked for more info. I supplied that info right away. 5 more days went by and nothing. So I replied back that I was no longer interest as almost 2 weeks went by. They never responded so guessing they don't need clients.

I absolutely love my insurance company. They're affordable, reliable, and easy…read more I never have trouble getting through to anyone and the process is always smooth. They went over and beyond to help me with a claim and I'm forever thankful For being referred to them!

Mark has been so awesome helping us transition to State Farm from our former agency. He even…read moreoffered me more help and attentiveness than my erstwhile agency did as we were navigating a difficult situation with our daughter's car being involved in a hit and run. I would recommend anyone to get insurance help from Mark Miklautsch. He is personable, knowledgeable, honest, and very responsive. We are glad to be working with him and his team now... Ryan S.

Avoid this agent. My opinion is that he is not honest and doesn't keep his word. We tried to go…read moreto another state farm agent, but no other State Farm agent will talk to you long if you already have an agent with State Farm. Following my complaint today, he set up another appointment in almost 2 WEEKS. I doubt he shows, and why wait about 2 weeks to respond to an unhappy customer. From my mother who is a senior citizen: An employee from this State Farm office called the first of the week to say she wanted to come out and visit and go over the changes to my homeowners policy. I was elated that finally I was going to see and talk to a real live person. She called yesterday to say the owner told her it would be much easier to give me the info over the phone. The owner is the individual who made an appointment on two separate occasions in two different years to come and visit when I complained about never seeing anyone from the office and then having his secretary call me the day of the appointment and cancel. I told the girl who called yesterday that I was disappointed that she wouldn't be coming b/c it was really important to me to go over the info with someone face to face and a phone conversation wasn't acceptable when I've been a good customer for over 6 years, have always paid my premiums on time, and have never filed a claim. She suggested I visit their office. I told her I was the customer and I wasn't going to drive to her office when I needed answers. I mentioned the two previous cancellations I received when an agent made arrangements to come and visit only to receive a call from a staff member a few hours before they were to be at my home. I told her that clearly the distance between their office and my home was a problem and I therefore planned to find an agent/agency nearer my home.

A knowledgeable, honest and friendly agent when I needed both business and car insurance. Travis…read moremade the process quick and painless!

Fantastic insurance sales from an honest, friendly agent in a great community. Travis listened…read morecarefully to the needs that my wife and I explained and custom-tailored our plan to give us the coverage that we needed.

Mike and Colleen both informed me about insurance policies which was very helpful coming out of…read moreschool, not knowing what kind of protection I needed. I was looking out of state, so they weren't able to insure me, but still took a lot of time to explain everything to me and make sure I was comfortable and understood everything. Great customer service! I will definitely come to them when I move back to Ohio.

In a day and age when it is increasingly common to call a 1-800 number to purchase property and…read morecasualty insurance AM Heister and Associates stands out as a true gem in the insurance market. They have insured three generations of my family and have been my insurance agents since I got my drivers license at 17. Nancy, my agent, not only knows my name but who I am as a person and is able to tie that together to make sure my insurance needs are met. When I recently had a small fender bender Nancy took care of filing all of the claims for myself and the other driver so that I never had to worry about anything. When my rates went up after the accident Nancy anticipated my concerns about my rate increase and had already run comparison rates for several companies before I even asked her about it. I can't remember the last time I actually had to call the insurance company because she provides such excellent customer service. When I moved from Cincinnati to Louisville I was even able to keep AM Heister and Associates as my agents because they are licensed in both Ohio and Kentucky and now they also provide my rental insurance as well. If you are searching for the best customer service that the property and casualty insurance industry has to offer look no further than AM Heister and Associates.