They don't call them Conn's for nothing! We purchased a chaise lounge and a sofa from Conns in November. The furniture was delivered in pure quality and very poorly put together. On the chaise lounge you could see all the staples down each side of it. I advised the delivery guys of the problem, and they took it back to the truck. After they unpacked the sofa, I noticed it was of poor assembly as well. I spoke to supervisor and he advised that when they bring the replacement chaise back, they could get sofa replaced as well! He would work that out with conns! I have been talking to Conns manager Derrick and Jose at the delivery company. Now they said they can't take it back and the finance company American first Finance said they won't take it back, but continue to bill me for both items. I absolutely refuse to pay for something that does not meet my expectations!! No one is taking ownership of this issue, and I won't pay form danaged goods!! At this point, I don't want the couch at all. I can get somewhere else! I surely am not going to pay 420.21 a month for poor quality furniture! read more

See all

I always have a great shopping experience at Conn's! The staff is amazing! Delivery is normally the next day, which is awesome! I've referred my family and friends and they are ecstatic about their new purchases as well as the friendly service. Conn's is my go to store for pretty much everything appliance. read more

Just went here to purchase my dream fridge and was ignored for an hour by who appeared to be the manager. He opted to assist another sales associate even after telling me he would be right with me. Sent a new associate to "buy time" and while she tried her best, it wasn't helpful. I even left my number for a follow up and still haven't been contacted. Guess this store doesn't respect female shoppers. I needed no financing as I deal in cash only, all I needed was a few questions answered and couldn't even get that or the decency of a follow up. LADIES BEWARE. What a shame. I'm hurt and disappointed but hopefully this review will save other women from this same experience as I can't think of another reason why I was ignored and mistreated. Extremely disappointed. The store was also infested with crickets, they were dead, but everywhere--someone should really clean that up as it almost made me leave. read more

What a complete waste of time. I made the mistake of providing my information to Conn's when I stopped into one of their stores about 6 months ago to look at an overpriced stove. Fast forward to now and I've received well over 100 emails and a dozen post cards stating I'm pre-approved for financing and they have great deals available if you finance your purchase. My kids need new bedroom furniture so I decided to proceed with their financing application and see about purchasing the furniture from Conn's. After everything was submitted I receive a phone call saying I'm approved with $99 down, and a $150 delivery fee. Haha. Really? What's the point? I can buy the bunk bed set we want from practically anywhere for close to that price and avoid their finance charges and inflated interest fees. I think I'll take my purchase somewhere that hasn't been harassing me to shop with them just to 'try' to scam me out of money. read more

Amazing as always! Just bought a new couch to add to my tv and washer/dryer set. The monthly payments are amazing. The products and warranty is 100% worth it. My son threw a toy at the tv causing a slide crack. I put in a support ticket, literally the next day I was in the store returning the tv in exchange for store credit (at original price) and ended up getting an even better BIGGER tv due to their current deals. I love this company! read more

My mom and I had another great experience at Conn's. We went in last week looking for a new dryer. The sales associate, Faith, was extremely kind and helpful. We ended up leaving, thinking we could try to have the dryer repaired. We ultimately returned the following week to purchase a dryer, and Faith remembered us and helped us again select a great dryer. If you want great customer service, this is a great place to shop! read more

Run as fast as you can. This company is awful. I spent 8000 there and paid it off and now when I need repair on my sofa all of a sudden it seems that I came in and cancelled the furniture guard . I did not cancel anything . and they will not honor the warranty repair that I paid for. Thats just the half of what this company has done to me. Beware! read more

Conn's IS A CONN!!!! Still waiting over 2 WEEKS and no repair service for our stove that was used and cooked on 2 times before it broke!! Been calling Conn's and NOTHING BEING DONE. Called Corporate and they act as if they do not know what to do either and referred me back to the Waco Store!!! Pitiful and Shameful will not be doing business with them again! Stay Away don't just walk away...RUN RUN RUN!!!!! read more

This has been the worst experience ever of misguided information. My wife and I went to look and upon seeing things that we liked we proceeded to initiate the process the process of credit and purchase. That's when everything went to heck, we were told extra information and extra added cost would be placed within our order. Then we were left sitting there 3 or more hours as they tried to save the sale instead of just doing what the customer wanted and cancel everything. Even now I sit speaking with corporate and the customer service representative and now am being told that to have my money returned I need to refuse delivery and on top of that I have to go back into the store to swipe my card for my refund. read more

Do NOT buy from these people. I was one day late, no joke one day late, and they called my work demanding to speak to me and calling me a dead beat for being late. They called my work so many times on just that day harassing them that my work suspended me for 3 days. These people are like loan sharks and if your a day late they will harass you and every number you listed. read more

Buyers Beware!!!! Please before you enter this store read all reviews. https://www.creditkarma.com/reviews/credit-card/single/id/conns-credit-card https://www.ripoffreport.com/.../conns.../conns-furniture-and-appliances https://www.chron.com/.../Texas-lawsuit-accuses-Conn-s-of-deceptive-sales-1747691 You will save Thousands of dollars by just going to Walmart or BestBuy and buying the TV or Appliance which you can find the same product cheaper. They tacked on useless repair contacts and unwanted insurance to the contract even if you have renters insurance. So for a TV that Cost $1300.00 you will end up paying over $3000.00, plus after making payments for 3 years you still do not owned the TV. They do not honor the repair Service contract and will give you the run around if you call and asked them to fix a product. This place is an Absolute Rip-Off read more

If I could rate this place a 0 star I would!! We bought a refrigerator from "CONS" about 3 years ago, it went out within the first year, and just went out again in September!! When they came and "fixed" it the last time it was on a Friday...it went out again on Sunday...so they had to come out again and fix it for the third time DESPITE the technician saying that the fridge was defected!!! I will never go back to conns ever again and will continue to tell people what a shit show that store is!!! The only person that truly tried to help were the technicians and Derrick the manager at the store!! If you have any other options please use them before going to "CONS" read more

Wow they can't even get a simple delivery right!! Ok first it was oops no footboard. Ok they can deliver that on Sat. Next call, they don't have the right mattress!! What?! Don't you check orders before they are loaded? Shouldn't that be basic ?? read more

Bought a washer from these people back in Feb it is not July , in june the control panel for washer went out so I called as soon a s I seen there was an issue. they contacted us back said they would send a person out to fix this ,back in June mid you we are in mid july and NO Service yet,, they want to get paid but I want my washer fixed, so I called well over 6 times and now the story goes that the customer called and denied service stating that the washer was aleadty fixed, um not so much no one called them so here we sit almost 2 months later no washer and now the issue is they do not service this area, mind you I bought insurance for this . read more

I've never had a problem at this Conn's and I've gotten both furniture and a TV. The sales staff have on several occasions bent over backwards to help me . Basically, you get what you pay for. If you spend less than a thousand on a no name TV, expect more problems. Use common sense like you would anywhere. read more

Just purchased an LG front loading washer. They delivered in a timely manner and the young men who delivered it were very careful and did a wonderful job. Unfortunately, after washing the first load, and the repeatedly each load after, something didn't sound right. Almost sounded like a locomotive whistle as the train is coming in! I called within the first 48 hours and expressed that I didn't want a repair on a brand new washer. If it wasn't something that needed a simple adjustment, I wanted a replacement. They sent a tech out within two days. Of course it didn't make the noise for him but he encouraged me to call if it did it again. I even showed him the video of it doing the problem, so he would know I wasn't crazy! As soon as he left, I put the washer on again and it repeated the problem. I immediately called Conn's and within the hour I received a response that a new machine was being sent out. That one was also delivered in a very well manner and it works like a charm. Thank you for the great service! read more

0 out of 5 rating for delivery services! It's been 4 days and still don't have my furnitures. I confirmed the delivery through 3 methods, call, email and text. Timeline for delivery was 2-5 pm. At 2 I received a message they were 15 minutes away. After 5 pm no one has shown up and with their worst customer services they didn't reach out and let me know the situation. Called them after 5 and this lady was so rude I hung up on her ass. She claimed I didn't confirm on time, lady let me tell you the phone calls and text messages shows the times of confirmation which was way ahead of time! read more

DO NOT USE CONN'S!!!!!! They get their name for a reason. The worst company I have EVER dealt with since I have started purchasing my own things. They lie to you, they are rude, and don't wanna deal with the problems. HORRIBLE CUSTOMER SERVICE! I wish I would of read more on Conn's reviews before I decided to give them a try. Worst mistake I have ever made. All they are good for is ruining your credit, that's all their goal is. They sound great and work awesomely with you, until you sign those papers and then they will straight stab you in the back. I seriously don't know how they are still in business. read more

A man named DJ sold my husband and I a couch and TV. At time of both sales he advised they would be covered for any damage to them for the entire time we were paying so long as the damage was not caused by pets. Well, we've barely had the couch a year and what do you know. A spring busted on the inside of the couch, ripping it and all the stuffing is now on the floor of my apartment. Went to the store here, no help. They advised me to call the corporate office, so I did to which they advised me they would deny my request to either let me switch the couch or extend the warranty. Not only did they sell me a faulty piece of very expensive furniture, they don't care that they employ crooks!!! This company is despicable and I will be advising the better business bureau on this matter! I was also advised when I went into the Waco store yesterday that DJ has since been fired for telling more than just my husband and I similar stories about insurance and warranties on furniture and appliances so there are many more people out there who have been victimized by this company without any results I'm sure. It's sad that they are ok with selling faulty products with no customer resolution when problems arise. DO NOT USE CONNS FOR ANY OF YOUR HOME NEEDS! Go to Aaron's, rent a center or Ashley furniture! read more

Conn's HomePlus - This is the quality of furniture that this store sells then won't fix it. - Furniture Stores Near Me - Waco, Texas

Have spent a lot of money at the Waco Texas store and dryer that I have only had a year broke. They came out said it was a belt and they would have to order it. That was two weeks ago and still no repair/ With them it is always something. The couches we bought I had to help the guy unload them and bring them in the house and I paid for setup and delivery. They are about as sorry an outfit as I have ever seen. Shaaaaaaaaaddddddyyyyyyyyyy read more

I was approved for $4000 'YES' money so decided to go look at new bed. We found the one we wanted, so decided to move forward. Went to do paperwork and asked them to throw in bed frame and A couple of posture-pedic pillows andy they wouldn't do it. then looking at finance,****29% interest***!!!!! We left and came back to Temple, found same exact bed, they gave us bed frame, 2 same pillows and knocked off $300 (price match) OH, did I mention 3YRS NO INTEREST? Thank you Justin @ Mattress 1 !!! read more

Went to Conn's to buy some appliances. While doing all the paperwork I was asked if I would like for them to install the dishwasher. I agreed. They said for $120 they would remove the old one and install the new one. Well their definition of installation and mine are totally different. Long story short, all they will do is plug it in IF there is a plug. If it has to be wired in they will not touch it nor the plumbing side of it. They do not tell you this until after they arrive for delivery. $120 to plug a wall socket in. WOW!!!!!! read more

I have shopped several times at conns. The prices for products at conns exceeds other competitors price for the same item. The staff are also rushed to make a sale. This type of store feeds off of people with bad credit. Turning peoples wants into needs. I guess some people will never be financially stable. read more

Beware of buying any thing from Conns, they do live up to their name, con you they will. I was very disappointed with my purchase and how it was handled. I was delivered an LG dishwasher and it was damaged, concealed damage, someone had cut a lot of wires underneath the dishwasher. That was in Nov. 2015, I wanted a new dishwasher like I paid for but here it is in Mar 2016 and they will not deliver a new dishwasher and since I bought the extended warranty, they just call if you have more problems. I contacted Conns during week of Nov. 24, 2015 same week as Thanksgiving. They are selling sub-par appliances and will not make good on their promise. Beware do not buy from Conns in Waco, they don't stand behind their products. read more

I've done business with Conns for over 25 years, spent tens of thousands of dollars over that time on. Just about every appliance imaginable. This time we bought a 75 inch TV, had it delivered to our house and my installer came out today's to put it up. Opened the box and its all broken up, bent frame and all. Called to report it and have gotten the runaround from 3 departments. Have a "claim" ticket started but no satisfaction, n o plan, and a broken 4000 dollar TV taking up floor space. Worst service and experirince I have ever had from anywhere. Last money I ever spend at Conns. read more

Went in yesterday to purchase TV Rodney the sales person helped me out he was very very friendly and knowledgable. He was one of the few friendly guys there. Seemed like everyone else I kind of spoke to were just mad at the world ha but anyway Rodney was awesome if you go to the store I recommend speaking to him! read more

I put Conn's at the bottom of the pile. They prey upon people with poor credit and who will sign anything to get that great 60 inch HD Television! read more

I was going to get a washer and dryer through Conns but they lost my paperwork twice. When I asked the manager about their policy she had a attitude with me . She acted like I had no right asking and kept all my bank records because she said it was too much to print out. The manager was completely unprofessional and rude . I don't know how she has been there for 3 years , I wouldn't employ her for one day! Every time I turned in paper work they said they needed different things so I would go get it and they would loose my other stuff. Run away from this place! When I was in there looking a man came in saying her purchased a washer and dryer 3 days ago and it already wasn't working and they had no record of him read more

they're great at sales-just don't overpay & expect any money back anytime soon. I paid off my washer, then accidentally paid the last monthly charge, which I called on March 3 about. I was assured that the overpayment would be credited to my account from which it was withdrawn. It wasn't. I called again & was told that it would be paid by check and I should be receiving that within a couple of days-March 11. March 15-called again-check is being processed & may be mailed out Thursday. Rotten customer service. read more

If I had a way to write a review with no stars I would. They have screwed everything up from the get go. From not having my appliances in stock that were supposed to be in stock...to delivering not only a week late but at the one time of day I told them I could not meet them...to not installing my microwave and then not getting my refund for installation to me. Now to top it off they are trying to contact me but not on my phone. They are calling my husbands phone that is not in the contract. I must also mention the female manager, Stella, is horrible. If you read the reviews Conn's, I am not the only customer that thinks she is very rude and disrespectful to your customers. She is not giving you a good first impression. I would reconsider your process for promoting associates that are not qualified for this position. This is the most unorganized store I have ever dealt with. I should have given everything back. By the way I've only had my appliances for one month. Please save yourself the trouble and shop elsewhere. This store is not worth the headache!! read more

purchased new leather sectional dec17,2013. large rips in the leather. had to fight like hell to get it in the store. returned a rug, still do not have my refund. manager was so rude connn's said they were sending 50.00 gift card. never got that either. have called customer service over and over and no one can tell me what they will do about this new sectional i paid cash for and cannot get replaced. i will NEVER do business with them again, conns in a great name for them read more