I reached out based on recommendation but I was not pleased with the customer service over the phone. I called to get prices for a new washing machine and before I could finish asking, the lady interrupted with the lowest price and when I inquired what kind of machine it is, with an annoyed tone, she said "you are just going to have to come in to see. Our sales team is busy." Phone ettiequte matters when trying to obtain new or even returning customers. read more

They just told me they don't sell used appliances. They did refer me to a repairman. XXXXXXXXXXXXXXXXXXXXXX

We thought a dishwasher from this establishment. No nonsense pricing and great installer.

Very rude and horrible customer service ! The older man who answers the phone has no manners and likes to cutt you off and hang up . Not mention they can't even find the records on the appliance they sold us that have already had issues within the first 6 months . I would never buy from them again! read more

I needed a refrigerator fast and they were able to deliver the same day and take away the one that did not work. Within an hour of the purchase the fellas were moving it in and setting it up. I was very impressed. The salesman Knew exactly how to help me. The place is small from the outside that has quite a selection. You may pay a little more than the box stores but by the time you pay for delivery and set up I would say it's about the same. I waited for 20 minutes for someone to serve me at Lowe's and he really didn't seem very interested in helping. Also there was about a five day waitEven though they had one on the floor that I liked, so save time and go to the little discount appliance store on Bosque. read more

Best place in Waco to buy appliances, even though their store is not quite updated. They are also helpful about answering questions and doing repairs long after purchases. In the last 4 years we've purchased a washer, dryer, and dishwasher. Rob and Toby are so knowledgeable and helpful! It's amazing, these days, to purchase an appliance and have it delivered the same day or the next day! read more

When both heating elements in our wall oven suddenly stopped working, I knew we had a problem. Being relatively new to the area, I asked two people who were long-time residents where they would recommend I go to find out what might be the problem and how (or if) it could be fixed. They both recommended Discount Vacuum and Appliance and their advice was spot on. We walked into the store and found out: 1) what the likely problem was, 2) that the manufacturer still made the defective part, 3) the price of a new part, and 4) the likely date that they would receive the part. Two days later, I got a call in the morning asking if they could come out to make the repair. The friendly technician, Toby, could not have been more knowledgeable and efficient as he made a rather difficult repair. After the repair was made, he went over the various charges on the bill (which was much less than I was expecting it to be) -- something that not all repair technicians do. Hopefully, this will be the last repair any of our appliances need, but should we need a repair or new appliance, Discount Vacuum and Appliance will be our first stop. read more

We have been buying our appliances from them for 10 years. They always have the best prices and selection.

Just spent over $1,500 on 3 Sebo G4 vacuums from this place and they keep turning off. The owner is telling me they can't replace them, has to go through warranty. I would say don't buy from a place that can't stand by their product. This place won't stand by their product. They are telling me I should have backup vacuums. These vacuums are brand new and don't work properly. They say it's probably because we are running them too low. They turn off because the sensor is saying that the bag is full when it's not even 1/4 full and they are running really hot. One of them even melted/warped the front plastic filter door. read more

Renovating a house...checked a few places in town and online for appliances. Without me even pushing too much for a deal, they went above and beyond regarding customer service to help me out. I won't give all the details because I'm not sure they do this for everybody but I was incredibly happy with my purchase and their service. The new appliances were in my budget and look amazing in this house. Thanks! read more

The store is a wreck. They don't open at the time posted. Waited half an hour, gave up then left and came back later. Once open had the part I had ordered over the phone, and was same price as I had found online. read more

Brought my microwave in for diagnosis. Fixed the same day. Called with estimate. Friendly and helpful staff. Very reasonable repair change the SAME as the estimate. Highly recommend! Can't go wrong at this local business. Carried it to my vehicle for me. A very pleasant experience. Hard to find this kind of service in this day and age. read more

I wish I could give the owner zero stars! Came in to the shop looking for a French door refrigerator. Richard came to help us and showed us a whirlpool fridge. It was PERFECT. He told us it would come new, in the box for $1450. Our budget was under $2000 so we jumped on it! I even complimented them on prices WELL BELOW Lowe's and Home Depot. We paid and scheduled delivery. Hours later, just before delivery, Richard called and said that he had given us the wrong price, that the fridge was actually $2450 and I would need to come pay the remaining $1000 to be put back on their schedule. I advised that I didn't have that to spend because, as we previously stated, our budget was under $2k. Our call ended and I decided to call and speak with a manager to see what options we had. I ended up getting the owner who was extremely arrogant and disrespectful. I told him about the situation and explained that while I understood that the price couldn't be adjusted down an entire $1000, I was extremely put out by the mistake and asked simply if I could receive my refund in cash instead of having to wait 5 business days for the funds to be made available so that I could purchase another fridge. He then accused me of trying to "take advantage" of his salesman. He said that he was told that the salesman told us $2450 and accidentally rung up $1450 and I just wanted to get over on him. Also accused me of "being used to getting my way," and said that "it wasn't gonna happen with him." So not only did the salesman make a mistake, but he also blamed me! We would have NEVER handed over our card if he would've said that price because I told him from the start what I had to spend. We ended up having to take the refund by card because he refused to do anything further. He acted nice and polite with my husband and when I addressed how he spoke to me he told my husband I was the aggressor in the situation, but my husband was next to me for the entire phone call and heard how I spoke up until he became disrespectful toward me. If you're looking for an honest small business to support, save your money! This experience has caused me more than just a little inconvenience.. it has been over a week and I JUST got the funds released for use. Also found out later from someone that works with him that this man buys things used and sells them as new! Scam artist!! If the owner even bothers to comment back, please be warned that he is manipulative and narcissistic and whatever he says will likely not address his behavior, but defend the service he provided!! read more

They do not back their warranty, do not provide service to where they deliver their appliances. I purchased over $4,000 in appliances from the June of 2019 and stove/oven stopped operating over Thanksgiving. Digital clock still works so it has power and is problem with appliance itself. They refuse to come out and the only Frigidaire approved repair shop is four hours away. read more

Used many times for our rental properties and their staff have always been professional and helpful. Will continue to use them for our properties. Thanks ! read more