After spending over $4300 on April 9th, for a Large TV, sound bar and cables, the delivery and setup was made on the 12th. The installation people had no idea what the special sound cable was or how to install it. They were gone as quickly as possible and left no information on the TV or it's remote control. I called the store immediately because the TV would not even turn on. It would periodically turn on but not always. The store gave me a link to the manuals and a number to call for warranty. I haven't even had the TV for a week and I am sick of it! I spoke with the assistant manager and the store manager. THEY DON"T CARE !!! They have done all they are going to do,(NOTHING) and they don't care if I'm satisfied or not. BUYER BEWARE !!! read more

Ordered November 25th. Received an email on November 26th that it was ready at the store for puckup. Arrived and told to check back later. Arrived again and told that they didn't have it and trucks only come in on Thursday. Called the following Thursday, still didn't come in and told to try again the following Thursday. Webt again today (December 8th) and itbis STILL not there. Store days it is their ecommerce departments fault and happens all the time. This is bad business. A co-worker told me the same happened to them when they ordered online. This company has BAD business processes and doesn't care to fix them! Guess I have to spend my lunch break on the phone with them trying to figure it out, doubt they'll pay me for all the time I've spent or the gas I've used going there 3 times. read more

They continually went above & beyond to make sure we were getting the furniture pieces my teenage daughter wanted. Our order had to be canceled and rewritten & they did it with ease & kindness. We will definitely be shopping at Conn's again! read more

The sales associate was fantastic when purchasing the item, he greeted us eagerly at the door, answered all our questions and sold us an extended warranty on all our products that he claimed would be extremely easy to use should anything happen to our products. However, the information he told us about these warranties is FALSE! 2 of our heat/ac units are broken. I called the store, just as the sales associate stayed I should, but was instructed that I had to call another number to make the claim. I was told they would call or email me to set up service within 48 hours. This DID NOT ever happen. After several more calls and a trip back to the store, a manager of some sort called me back stating that there was nobody in my area able to service my unit and that GE was send a check to buy a working unit. When that arrived, it's not a check at all. It is a good will rebate voucher that I can fill out and submit once I purchase yet more products and will be processed in 8 weeks. In the meantime, I am expected to make payments on broken appliances and purchase something new to keep my family warm , then patiently wait 2 months for the money back. THIS IS NOT AT ALL WHAT WAS TOLD TO ME UPON PURCHASE OF THE PRODUCTS OR THE EXTENDED WARRANTY!!! read more

first I was first told that a soft pull on my credit would be done. Not true. I did however decide to purchase so this turned out ok. I was them given a delivery date. No call no show. I called the delivery phone number several times with no answer. After the 5th time it rang 28 times before I got an answer. The girl was very rude and told me she didn't know what to tell me. She told me that if I wasn't scheduled they would sell my appliances to someone else. I told her I had already paid for them and she again told me she didn't know what to tell me. I contacted customer service to report this and was then given a second delivery date . No call no show. I called the delivery phone number Again , no answer. I called the store. No answer. I finally went to the local store and talked to the manager. She was very polite and tried to help me.I was told that they had try to reach me to confirm and I didn't answer. Not true. I in fact had been trying to reach them for 2 days. I sit in the store for 5 hours trying to get this fixed And was then given a delivery date of June 30th. Then on June 27th I received numerous emails and texts to confirm delivery for June 28th. I confirmed with everyone of them. I then took off work yet another day. I lost a total of 16 hours of work in addition to many hours of my personal time. Products were delivered on the 27th. The delivery boys were very polite and respectful but when I attempted to open my refrigerator door the handle fell off. I was given no instructions on how to work the appliances and the inside of the refrigerator was not put together. Maybe that was not included in the set up but would have been helpful. My ice maker is not working and I have yet to figure out why. read more