Description of Complaint: I bought a chair in July in of…read more2021. I also bought 5 years of ins. The bottom fell out of the chair and I called to have it fixed. I have the receipt and where it was charged to the account and the broken chair. I was informed that my order had been canceled and that there was nothing they can do for me. I insisted there was and that if they didn't I would take other action. I never cussed or said anything but the truth. But the person (Jojo) insisted that I was hurting his feelings and put me on hold 3 times and never came back. I just want my chair fixed or a new chair.

I purchased over $7,000 in cabinets from this Home Depot. My issue is that I paid $350 in delivery…read morefee. Their contracted delivery provider failed to come at designed times on 2 different consecutive days. I'm still waiting to see if they show up on day 3. I spoke with Toni (customer service manager) who was very professional and my complaint is NOT with Toni. My issue is that this Home Depot refused to credit the delivery fee as it wasn't their responsibility. She said the trucking company that was delivering the Home Depot cabinets also refused to credit the delivery fee. How do you make a customer happy? Honor your purchase and service.

Waited 45 minutes for my curbside order I had to call someone and she had the worst attitude. And…read morewhen my order finally came the associate had an attitude as well .. definitely going to Lowe's next time.

My family and I bought a couch there. Now it was not a no name brand, it was a Broyhill…read more Within a couple of weeks the frame broke, and no we are not a heavy family. Well I called and talked to Steve Fairchild and he sent someone out to fix it. Well all they did was patch a problem. It broke again soon after that. I call Steve again and he accused us of excessive abuse and would not do anything else to remedy the problem. Steve Fairchild is a loser and only out for himself. We have not nor will we ever buy from them again. And why do they think that a$$ hole needs to be doing their advertising I will never understand.

Great people! I have known them all my life. I would advise anyone to here and support a local…read morebusiness over any other furniture and appliance store. All their salesmen have been experts in this department for a view long time, some 20 plus years

I've been dealing with Conns for years. I don't understand what happened but I had the worse…read moreexperience ever! The Wichita Falls store sold me a vacuum cleaner that was used and still had dirt in it! And when I went to the store to return in WF and the door was locked for nonpayment of rent! I was also lied to many times about a washer dryer I ordered which caused me to be without a W/D for almost a month! Thank God I went to Rains Appliance in Lawton and order a Washer and Dryer and it was delivered the next day!

After spending over $4300 on April 9th, for a Large TV, sound bar and cables, the delivery and…read moresetup was made on the 12th. The installation people had no idea what the special sound cable was or how to install it. They were gone as quickly as possible and left no information on the TV or it's remote control. I called the store immediately because the TV would not even turn on. It would periodically turn on but not always. The store gave me a link to the manuals and a number to call for warranty. I haven't even had the TV for a week and I am sick of it! I spoke with the assistant manager and the store manager. THEY DON"T CARE !!! They have done all they are going to do,(NOTHING) and they don't care if I'm satisfied or not. BUYER BEWARE !!!

I would highly recommend Mr. Appliance. Aaron arrived on time, was courteous, efficient and…read moreknowledgeable. He laid out for me the damaged water pump from my washing machine next to the new one so I could see for myself what needed replacing; he also quoted me a reasonable price before doing the repairs, which allowed me the option of whether or not to authorize the work. I would highly recommend Mr. Appliance and will call them should I have any other appliance repairs needed.

Took about a week to get the repair appointment but the technician was great. Helped us understand…read morethe problem, possible solutions, and explained the costs. Highly recommend them.

Just your Average overpriced Best Buy…read more Had to stop in here to get moi a new phone charger for me surveillance device. I must let the world know where I am at all times just in case someone needs me to tell them where the best place to get takoyaki balls is. Best Buy "?" saved the day! Got me a new phone charger & was back in the saddle makin takoyaki surveillance tracks all over the country. However, No takoyaki balls in Wichita Falls just Best "?" Buy. Should have been a Cowboy. haha. Bye Bye.

Late review but I'm glad they participated in the Nintendo Switch 2 Midnight Launch, they handled…read morethe event quite well and things went off with no issues and we even got to take home a little momento. So nice to relive a relic of the past even if it were just for a brief moment.

I would have been a 4 overall because the helpful service in electrical and the selection being…read moremore vast and organized than other stores. Things seemed to be in the correct place and only a few damaged broads were a downfall. But one thing I did not like was that an employee came to the front to assist with checkout and mentioned openly in front of customers that the "training process in her opinion was going downhill in comparison to other places". The other two employees at the register were friendly and helpful. No employee should ever openly speak ill on their job in front of customers it's just very unprofessional.

your electronic operator /// will run more people off than you can advertise for ////read more

I made an appointment after troubleshooting for two weeks trying to get my dishwasher to drain. I…read moretook it apart twice, but didn't wanna mess with the electric circuits or just something that would affect my dishwasher later. So I finally called this agency which quoted me about the same prices other places in town. he showed up about 5 to 10 minutes prior to his appointment. Very kind great customer service. It took him literally 15 minutes to figure out the issue and fix it. Since I had already drained this assembled and cleaned out my dishwasher, he gave me a slight discount. Period I am super excited and happy that I went with this company. I would definitely recommend him to anyone with a dishwasher issue, especially if you have been trying to figure it out and just need a professional to lead you in a perfect direction.

Fridge fan woke me up this morning so I had to unplug it to sleep. Jason and his helper were quick…read moreto respond. Quick to troubleshoot and quick to repair. And a big bonus, very reasonably priced. I called. He showed up in 15 minutes when two other companies didn't have time until Friday and today is Monday. New ice maker installed.

Couch fell apart very quickly and though it was comfortable, it looks awful now! Not worth the $$…read moreat all

Purchased a total of seven pieces of furniture for my apartment. One item was a very nice…read moremulti-level computer desk with 2 upper shelves and 2 side compartment below the desk. SMART PEOPLE don't buy USED bedding UNLESS they have been HEAT sanitized to kill any eggs and their parents.

We live in Lawton OK, and were needing to replace our fireplace that was not installed properly,…read more12 years ago, causing water to run down the flue and caused rust. We visited with Johnny the owner of the Ember Shop in Wichita Falls TX, and were very pleased with the knowledge and no pressure sales. Johnny and his staff were very patient with the calls and emails we sent, about all the different options and size unit we would need. The installation was completed last week, and we are very happy we drove to Wichita Falls TX, to find a dealer we could actually trust to do a complete and thorough job. The Fireplace Exrordinair, brand of fireplaces are amazing and we give the Ember Shop a 10* . Now waiting for winter

I tried twice to get a quote out of them. Called and entered the store to schedule a time to come…read moresee the fireplace and to replace it. Felt like they didn't really want my business. Will be searching for other help now.