My mom , had her surgery her by drm Cohen is is amazing by the way. From her check in shout out…read moreto dedra who was awesome getting labs , and Jen who was great as well .to the care she received while in the hospital post surgery .we were very pleased . Nursing staff who attended to her was great it rare now a days you get staff who care .

I'm still here at the hospital. 5 days now. I've missed 3+ meals. Even after they had their…read morenutrition therapist come speak to me about nutrition. It took three days before I even got a pillow. Yes I asked. Blankets too. I'm not sure if they are understaffed but I have had a horrible experience and I'm still here. The bed is alarmed. I can't get out to even go to the bathroom. I'm so frustrated

James, the nurse, engaged in a debate and argued with my wife, who is his patient. This is not a…read morehospital one would want to come to. We were in a heated argument concerning her care, particularly about her inability to take a shower for cleanliness. He even misrepresented the situation during our discussion, falsely claiming that he had helped her wash this morning. He then suggested that we could leave and go to another hospital. I have never encountered such unprofessional behavior in a medical setting.

Took my wife to Pomerado Hospital ER at 1:30 PM. She had a laceration on her upper lip that needed…read moretwo or three stitches. It is now 830 at night and the nurse just came in to tell us it's gonna be a while longer. We spent three hours in the waiting room and over four hours in the in the room waiting for any kind of help. All we get is someone will be with you in a minute. Worst experience of my life my wife is in pain and asked for aspirin and never received any totally unacceptable. It is now 9 o'clock and still no help. Nurse Jalana was helpful and the dr who eventually put in the stitches (Kelsey) ) was also.

I had a bit of an accident and needed x-rays. I booked a "Save My Spot" on the UCSD Health Mobile…read moreApp. I arrived and was greeted upon entering. The staff here is great. I was able to be seen by an excellent Nurse Practitioner and Care Team. I was in a lot of pain and they administered meds to immediately relieve the pain. My xrays were done within 10mins and I was able to get results and a care plan before 45mins. This experience is one the best I have for Urgent/Express Care. Thank you so much!!!

Great first experience here. This facility was built when I was living in San Jose, so when I moved…read moreback to the neighborhood I was surprised with so many changes after 8 years in SJ and one of those surprises was this. UCSD Health always delivers quality and my impression at this center in Rancho Bernardo where I want to do lab tests was fast, pleasant, and efficient. Also, didn't realize the campus is so gorgeous with so many eucalyptus trees around.

Top quality care. I have been going for all my medical needs since 2010…read more Best Dr Denice Coyle (Family dr).

Left specific message to be called after 4. Joyce has been calling during the day when she knows I…read morecannot answer. Said she was holding an appt. Called there THREE TIMEs today and was on hold for over 10 min each time, took three tries. Told the appt is now gone. Told she is unavailable. My original appt were made OVER TWO MONTHS AGO and Scripps cancelled them 48 hours prior and told me they were bumping them out almost ANOTHER MONTH?!?!?! Scripps Rancho Bernardo on Innovation Drive - they DO NOT CARE.

Heather is amazing in every way with scheduling. She messaged Dr. Arun to let her know about my…read morerequest to be seen after an Urgent Care physician recommended it. Veronica administers numbing eyedrops with ease. This is the second time Dr. Veena Arun has saved my eyesight. This physician is truly one of a kind, a true angel and a caring individual who is personable and helpful. Dr. Arun made the time today to see me on very short notice as a follow-up recommendation from Urgent Care to see Ophthalmology. Although Dr. Arun wasn't the on-call physician today, she saw me early. I am so grateful to her. Additionally, she alleviated my pain and suffering that I had after my Urgent Care visit. Dr. Arun patiently explained to me how the process works for my path going forward. She is such an exceptional doctor. I am very glad she accepted me today. Dr. Arun prescribed the correct Rx. Dr. Arun correctly diagnosed my condition. I implicitly trust her with one of the most vital organs - our eyes. What a brilliant ophthalmologist she is - and caring, too. Love this doctor. She helped me understand.

This place is busier and busier. It feels more like Kaiser then sharp. I am always waiting longer…read morethan my appointment time, to see my practitioner. And last minute cancellations and no one is covering them. The ADA parking is out of code with the federal and state mandates. So if that is something you need, plan for extra time to find a reasonable parking spot, bring a driver or use a ride share. Parking is atrocious for anyone needing ADA parking. This used to be the premiere health care, or at least second. And they are consistently slipping from that. The level of customer service at the front desk, the amount of time the doctors actually spend with you, makes me wonder if they have switched to a for profit healthcare system. Not horrible. Better than healthcare say in Alabama. But. There is a lot of room for improvement.

Today is the best day ever! I had a mastectomy last Thursday and I care that I received was…read moreexcellent Dr. Salt was amazing. I have no pain..and following what he said And I was given pains meds but they didn't agree with me. Excellent anestesia Doctor also. I was given a pain shot during my surgery that lasted 96 hrs. So the first 4 days I think that's what help me too I recommend Dr. Salt MD I he a great Doctor in Plastic surgery And the office to is amazing Also. I feel grateful & blessed to travel thru this journey and have such great Doctors along the way. But feel attitude is important too being positive

I visited the Allergy and Immunology department at this hospital. Dr. Odhav was impatient, provided…read moreblanket advice, and had trouble listening / didn't explain things well. The appointment felt rushed, caused unnecessary stress, and was a waste of time. I do not recommend this doctor or this department.

This location is sooooo nice! I didn't take any pictures here, but I will next time…read more The waiting room had plenty of seats for all body types. The AC was the perfect temperature. Not too cold, but great enough from the Summer Heat. Even the patient rooms were more spacious and nice. I look forward to future visits here. As always, Doctor Alana always provides great service and support for my concerns. I always feel I get the proper care for my health and wellbeing. She has been assisting me on my knees for two years now and I appreciate all the support.

Doctor set up a bone density scan & what a new facility w plenty of parking. Treated even by…read moresecurity with a hello. Check in was very smooth and pleasant& handled so quickly that I wasn't even sitting g for 10 minutes before my name was called. Met with another "good morning" and where to go and the process for the scan. Every step before, during & afterwards was explained. It's obvious the staff cares.

I went to Rancho Bernardo for my Appointment with Dr Olken n his staff. His nurse Mark was so nice…read moren Also Dr Olken. I've been with kaiser more thn 30 yrs already. And Also Nurse Beth was very nice n efficient too. This office was highly recommended. Really appreciate what they did for me on that day. Thnx to all the staff of Dr Olken. Gdbless

Took a family member for 1 draw/bloodwork on 7/31. Arrived at 7:30- check in no problem. Only one…read morephlebotomist working on a Friday- really? Felt bad for the dozen or so patients whom were tired waiting and walked away after so long a wait(standing for an hour: I don't blame them). Seems every time I take family members here, it's one set back or another. Sad. Pharmacy is just as bad; phoned a prescription order on the 28th- still wasn't ready even though we received confirmation it was. Unfortunately, this is normal for expectations when visiting kaiser.

Horrific experience, never go here. The ER was horrible, and once I was admitted to the hospital,…read moreit got even worse. The staff (especially the day nurses) do not care about their patients at all and they actually wrote in my chart that I have diabetes which I have NEVER HAD. Don't go to this ER or this hospital if you want to see any doctors that actually care about whether you live or not. When I got home, I called my doctor and he told me to go to the ER in La Jolla, never Poway. So there's that.

Terrible customer service Only one doctor…read moreWe waited were waiting like an hour and the only doctor went to linch Don't go there

My father (aged 91) required rehabilitation after his Hip surgery. The care he got at Caramel…read moreMountain was excellent and above and beyond my expectations. Beside the physical therapy that he needed and generously received, he also received speech therapy (for slurred speech) as an added bonus. The staff was friendly, respectful, and understanding. Well done Caramel Mountain Rehabilitation and Health care Center!

Carmel Mountain Rehab Center is amazing. The staff is knowledgeable, caring, and really takes the…read moretime to personalize your treatment. The facility is clean, organized, and has a great positive vibe. You can tell they genuinely care about your progress and recovery. Highly recommend if you want a team that truly supports you every step of the way!