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Recommended Reviews - Conrad Manila
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A nice, clean hotel that is slightly dated and lacking some amenities of other Manilla hotels. Room: Well-prices with views of the Bay, the pool, or the city. It was clean and the bed was incredibly comfortable. The bathroom did not have a large tub, like other hotels in Manilla at this price. The shower was nice, but complicated. The rest of the bathroom was not high tech like others in Manilla (heated seat, bidet). The furniture and items on furniture were worn, showing their age. Restaurants: I ordered room service a few times. Food was quite good. You order thru their website and it says to expect a 45 min wait. I never had to wait that long. The breakfast is a buffet. The buffet is li.ited to about half of the items seen at other hotels in the area. Ammenities: They have a full spa that is reasonably priced. They also have a nice, clean, modern pool with a poolside bar. Very nice. Locality: The hotel is very close to the Mall of Asia. There are amusement rides near the hotel.
This hotel is a great hotel to stay if you are in Manila. The staff are friendly and helpful. There's soo much to do without having to leave the hotel! There's the mall connected, there's a bar downstairs, a restaurant, affordable room service, a gym, the pool, and they have great breakfast buffet. There's ferries wheel is within walking distance along with the restaurants on the boardwalk.
Had trouble with our coffee machine. Worked first day but not the second day. Switch was very hidden. TV never seemed to work except late afternoon & evening bc of cable service provider down. Shower was a danger zone; my wife slipped the moment she turned on the faucet unaware of the rain shower was on top! Luckily she held onto the knob so she wouldn't slip & fall onto the floor of the shower. We asked Marlo the kind & hardworking housekeeper to leave an extra bath mat in there but wife ended up taking a bath after figuring out where is that hot water that she almost gave up! Like wtf??? A very tricky situation. She really didn't want to take a shower but much preferred taking a nice long & relaxing bath! We did have an awesome suite room despite the small issues. Breakfast buffet was the best there was. Better than our ocean cruise! The Mall connected directly to the hotel which was very convenient. It made staying here very nice to visit! Too bad we didn't like the hot & humid weather in the Philippines even in the wintertime. Bc of that we probably will not return in our lifetime.,
Conrad Manila!I didn't know what to expect? I roughed it north 4 hours for 12 days. This 2 day visit was a much needed rest at the end of my adventure before flying home. 1st class VIP experience from entry to exit and everything in between was amazing. Thank you sir, Yes sir. You're welcome sir! Have a great evening sir! Good Morning sir! You get the point. Very polite staff. Excellence! Whatever you need, just ask and they will deliver, and deliver quickly. Customer service at its finest. Easy check in. Drive up, go through security and up to the 2nd floor check in. Great security. Safe place! A Nice Lobby I must say. I walked off the elevator and said to myself this will work. Exceeded my expectations! I Received a Great room overlooking the pool / bay view situated on the executive level floor. A nice Executive lounge. Visited for breakfast & happy hour. Customer service at its finest! A great lounge. All inclusive. Very clean. I ordered Room service when I arrived that evening and in the morning for breakfast. Much needed. Delivery was quick, food delivered hot on a table rolled right up to the bed. Everything was great. No issues! Everything I needed was on that table and more. The 3rd floor inside/ outside bar area has great views of the bay and excellent cocktails. This is the smoking area in the hotel. A favorite place for great sunset photos. Excellent views and Comfortable seating. servers come out to tend to your needs. 1st class service. The Conrad Manila has everything you need for a world class experience. I'm Definitely staying here next time I'm in Manila. Nice job!
I just stayed here for 5 days. Funky style hotel. First floor is basically where you drive up and give your luggages to the bellhop. It also has decent a coffee shop. But no restrooms. You would think they would have restrooms considering people have been traveling. Then, you take the elevator to the next floor. I can see why they designed it this way. Because the moment the elevator doors open on the main lobby, you have the view of beautiful Manila Bay...it gives you the WOW factor. So, to get to your room or to leave the hotel, you have to use 2 different set of elevators. The location of this hotel is excellent. It's walking distance to everything you need. Restaurants, ATMs, attached to mall, near MOA, grocery stores, Manila Bay activities, etc. Service was 5 star throughout the hotel except in 1 area. The bar/pool area. Management really dropped the ball on this one. They had 1 guy attending the bar, Jemmy. This is the only guy working the bar/pool the whole time I was there. Jemmy was making drinks, taking orders, food runner from the kitchen, doing his paper work, etc. with no help at all. Even on a non busy day, it's too much work for 1 person. Because of this, service in the pool area was terrible. I've also sent them a review of this. One thing that they did for me that I really appreciated was a late checkout...instead of noon, I checked out at 2pm. They did have their own car service for a fee. They also did money exchange. Everything else about this hotel was excellent.
We stayed at The Conrad Manila for 2 nights in early April 2023 and the experience far exceeded most that I have had living and travelliing in Asia for many many years. The staff was so accommodating and welcoming upon arrival and they eased our 14+ hour journey from California with direct and personal acknowledgements and the most welcoming and truly sincere smiles. Our room was perfect in every way with modern accommodations and Instagram worthy views of the hotel pool and Manila Bay in the background. My queries to the concierge staff about airport transfers, the attached Mall of Asia (one of the biggest in the region) and other details were addressed professionally and with a true eagerness to help make our experience the best. The accommodations and amenities were not only on-par, but on many levels exceeded 5-star equivalents we encountered in the US. In the mornings there were early morning coffee and breakfast items available for purchase from a take-out cart in front of the hotel...with a view of the closed avenue featuring weekend cyclists enjoying their Saturday morning seaside route. Wow, Conrad Manila... you guys ROCK! Highly recommended. What a wonderful representation of a truly exceptional 5 star hotel experience Manila!
I'm in the middle of my first stay here and about the most negative thing I can say about it is that its expansive 2 wing layout will be tough on those that don't like to walk. Much of the hotel based services are in the south wing with about half the rooms and the walking connection to the SM Mall of Asia and the other half of the rooms are in the north wing. There is a separate entrance/exit in the north wing but it is locked after 10pm so if your room is in the north, unless you are a recluse, you will get in several thousand steps just getting in and out of the hotel. Although that is the most negative thing I could come up with, I actually find it kind of nice because having my room in the north wing means, it is very quiet and feels almost private. This is a very modern, luxurious, and full-service property with all of the amenities you would imagine, including some great views, a great location on the waterfront, views of the boardwalk and the Ferris wheel, an executive club that is very private and expansive, and some nice restaurants with award-winning teams at the helm. The rooms are also very well appointed, comfortable, and clean with nightly turn down services that are a really nice touch. I think the absolute best part of this property, however, is the people that work here. I have run into many of them, and every single one of them is polite, genuinely happy, and looking to be of service. I was asked three times on my first day by various employees if I had any special requests, dietary restrictions, or needs for room amenities such as extra filtered water, special pillows, or anything else for that matter. Granted, I have significant loyalty status with Hilton, which gets me perks and recognition, but I have seen these same employees treat every guest the same way they are treating me, so I don't think that is part of the equation here. The genuine expressions of hospitality are really impressive and make this a really nice place to stay when in Manila. It's location across the street from the waterfront is also pretty prime because there are plenty of good restaurants within walking distance as well as a separate entrance to the mall of Asia, which has a fantastic food court for casual and inexpensive dining options if you are looking for something like that. A pro tip for visitors from different time. zones is to go through this dedicated walkway to the mall off of the north wing lobby, and on the way to the mall is a small convenience store where you can stock up on snacks or instant Ramen for the room. I find that whenever I am in this time zone, I wake up around two in the morning, and I am starving so being able to make something to eat dorm room style is key to keeping me happy. At two in the morning, there is not much around the hotel within walking distance that is still open for convenient eats so cup ramen hits the spot. In case it is not apparent, I really like this property. If given the chance, I would not miss the opportunity to stay here again and neither should you.
My wife and I stayed in Conrad Manila Hotel for 3 nights. We both give this place a 4/5 stars. The hotel reached out via email to confirm our early morning arrival at 0300 and upgraded our suite to accommodate us even better given that we paid an extra day to compensate our arrival window. That itself made the experience personable. From the food to the hotel staff, we have no complaints at all compared to the other 5 star hotels. We stayed on the 7th floor, executive lounge, and their bathroom setup was incredible-- highly recommend! The hotel view from the room is subpar. There was construction in front of the pool and across the Bay. They're building an extension of the mall that ruins the whole view. Furthermore, the smell if you step outside the hotel is horrendous. Just an absolute pungent smell coming from the Bay. You can also smell this if you're in the pool. It's pretty bad. The hotel has a ton of food and shopping options given that it's literally connected to the Mall. Also, IKEA is nearby, two blocks down, if you would like to check that out and walk around. We recommend this place over Grand Hyatt Hotel in BGC which we also stayed at for 4 nights.
It was a great place to stay. They went beyond my expectation as a Hilton Member. They gave me cake for my Birthday, Plushie, and superb room view. Room and lobby was very clean. Easy access to mall. I wish Hilton in US/ Canada has this kind of service. Cant wait to book another stay with them.
My husband and I ended our last 2 nights of our honeymoon and our trip to the Philippines at The Conrad - a very pleasant stay! We arrived at our hotel around 2pm on a Saturday and though there was a long line to check-in, the staff was efficient with the process and they were apologetic for the wait. To our surprise, our room was upgraded to a Bay View Room with a fantastic view of the sunset and we were able to opt for a free breakfast buffet for 2. We mainly chose The Conrad due to its proximity to the Mall of Asia and the airport and we do not regret our decision! It was very easy to walk to the SM and MOA to complete our pasalubong shopping. There are also many other options for food, restaurants, and dessert at the first floor of the hotel and in MOA if you want to venture out of the hotel. Booking a Grab for transport to the airport on our final day was very easy and there was very little traffic leaving at 6:30am on a Monday. Concierge was kind enough to assist us with both unloading and loading our many baggages when we arrived/left the hotel. Service was amazing! 2 of our bags were delayed and were to be delivered by our airline to the hotel. Communicating with both the front desk and concierge to ensure safe delivery of our bags was easy. We were surprised by a delivery of a Conrad caribou plush on our first night and a Best Wishes cake and chocolate for our honeymoon the next day. The robes provided with the room were very cozy. A very comfortable stay, beautiful rooms, and great service!
8 years ago
One of the best hotels! Beautiful contemporary design, luxurious but not tacky! Friendly staff, great ambiance! Fun area! read more
6 years ago
Conrad is our home away from home, thanks to my sister! Two trips to Manila in 5 months and We cannot not stay at the Conrad. Very accommodating staff, and we get the five star perks - upgraded rooms each time, and access to the Executive Lounge. My no-frills kinda guy LOVED his first time here that it was easy to convince to stay each time. It is adjacent to the S Maison, a high end shopping mall, and access to MOA, making it ideal for the teens. And the food! Can't wait to come back. read more
7 years ago
Beautiful hotel with superb customer service! Our rooms were beautiful and had picturesque views of the Manila Bay (just ignore the murky color of the ocean!). The room itself felt very expensive. I think the color palette paired with the lighting choices really helped to make the room feel luxurious. The bathroom was a dream! It had beautiful mirror lighting and included the best rainfall shower head I've ever used!!! Hands down, I am now obsessed with Shanghai Tang's Mandarin products because of Conrad. I want my whole home to smell like this now. Thanks Conrad!!! The amenities were bountiful and we sincerely appreciated the complimentary umbrellas in our closets since our trip was forecasted to have rain all week. The umbrellas particularly came in clutch for our walks down to Vikings for dinner! Additionally, the bathroom robes in the closet felt really high quality and I honestly just loved lounging around in that thing. Best hotel robe I've ever tried. It was the perfect weight and felt really divine. The proximity from the hotel to SM-MOA was very convenient. The security checks between the two locations didn't take long, and we loved how it took less than 5 minutes to get into the Mall. The Starbucks Reserve on the bottom floor of the hotel was surprisingly great! The menu is a bit different from the state side menu... but loved the regional food options including corned beef pan de sal! I was bummed Almond Milk wasn't a dairy option and had to reluctantly substitute with Soy... but all in all... a solid Starbucks!!! The ONLY three complaints I have from my experience at Conrad include: 1) Bathroom sliding door (hidden inside a pocket door) didn't always lock properly. It took a little jiggle every time for the lock to properly attach. 2) Lighting. We had to call the front desk because no matter what light switch (5-8 options) the room lights would never completely turn off. There were several options on dimmed lighting, basically based on mood, but when it was midnight and we were ready to sleep, all we wanted was peace, quiet, and complete darkness... thankfully an "electrical engineer" came up within 10 minutes of our call, grabbed a ladder, and did some tinkering with the electrical wiring, and was able to fix the problem for us. 3) Conrad Spa. I purchased the Inner Calm massage. The massage itself was lovely and deeply calming, however, I was told by the receptionist that the therapist would use a jade roller on my face at the end of my massage, and that never happened. Also, the therapist told me to leave the oil on and shower back in my room in about an hour because the oil is good for my skin. I thought this was strange because normally most clients take a complimentary shower at the spa immediately after their massage. The bathroom was set up with disposable amenities, shampoo, body wash, disposable comb, etc... just begging to be used after my service but then I wasn't allowed to use it...? I thought it was very strange... and I left feeling shorted. I really wanted to like the spa but after that experience, I likely won't go again. To sum, Conrad Manila is a Fabulous hotel with Spectacular views... sunsets in our rooms looked amazing!!! Just don't go to the Spa. read more
10 years ago
One of the best hotels that we have been to. The decor is very modern, lots of floor to ceiling windows to enjoy the great views of the bay, great restaurants, and craftily hidden rest room areas that are incorporated in the design elements at the lobby floor. The front desk staff were very courteous, efficient and fast. Everything was smooth sailing! We stayed at a Diplomatic Suite and the room was really nice! There was not enough pictures in the website gallery to see the room but we were not disappointed when we got there. Big spacious living room area with windows running from the living room to the bedroom at a corner of the hotel. The bedroom has a small seating area too! The bathroom is one of my favorites. Big and spacious with the bath tub facing a floor to ceiling window so you can soak in the tub while enjoying the view outside. It also has a TV monitor embedded in the bathroom mirror so you can watch while getting ready. The room has an extra powder room too for guests so they do not come in the bedroom to use your bathroom. I loved everything in the suite except for the living room couch which is not too comfortable when you sit on it. Not really conducive to relaxing and slouching to watch TV comfortably if you don't like to watch TV from the bed like I do. Cushions were very hard and stiff, sorry. The suite comes with a club lounge access that serves breakfast, light snacks and cocktails. The food are delicious and again service was very efficient. Despite the negative comment about the couch I would still give this hotel a full five rating because of all the amenities and great service. Would definitely recommend and come again. read more
9 years ago
Beautiful, clean, convenient, great staff! Stayed in this hotel for a couple nights and attended a wedding reception in one of their ball rooms. Ambiance: Classy! Their lobby provides a gorgeous view of the Bay with their top to bottom windows. Rooms: Stayed in a 2 queen bedroom. Beds are comfortable, room is spacious. Nice views. There's a long sofa by the window which can actually sleep an additional person. The best part about their rooms are their bathrooms! WOW! That shower is amazing! Breakfast Buffet A nice selection of foods. Tropical fruits, omelets made to order, tropical juices, your usual Filipino breakfast items, coffee and various breads! Breakfast is free if you include it into your stay package. Ballroom Filipinos go ALL OUT for weddings and the Conrad definitely did. The sound system for playing the usual wedding slideshow was clear. The video projected clearly as well. I've had better buffet food before but the food they served was not bad at all. Convenience This hotel is connected to the Mall of Asia so, you can just walk from there and enjoy shopping, food, etc. There's also a starbucks around the corner. Walk out from the car drop off area and hook a left. It's on the same building. Staff Ok, it was kind of a mess. We were part of a wedding group rate which was missed by the staff when it was time to pay. They took a while to remedy the situation. To their defense, they just recently opened and I am sure they're still working out the kinks. Although I speak Tagalog, it's important to note that the staff speak perfect English. They take dollars/visa at the lobby. The bellhops take dollars too. Any requests we had while in the room were promptly accommodated. I was quite surprised at how classy and modern this hotel is. I would definitely stay here again. read more
7 years ago
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If you are willing to splurge while in Manila, I suggest the Conrad. For my fellow Hilton Honors members, I highly doubt they will disappoint. The attention to detail and the service provided leaves you feeling like you royalty! The luggage was brought to the room, the bathroom stocked with Shanghai Tang products, the robes were amazingly soft and greatly comforting to my sunburnt self, room-service options were AMAZING, taxi service was easily provided and not an issue at 3 AM, and the hotel itself was stunning. Unfortunately due to a delayed flight, my stay only lasted from 8 PM to 3 AM, so I cant provide any feedback on the pool and the other amenities provided at the hotel. I hope to be back next year and experience a few days at the Conrad in Manila. I also look forward to their Kare Kare and mango cheesecake again! Ang sarap talaga! read more
5 years ago
7 years ago
9 years ago
Room is very clean and modern. Almost everything that we need are in the room. Staff are very friendly and accommodating from the valet, front desk, and housekeeping. Requests are delivered promptly and with a smile. The only spoiler is the view of Manila Bay which is very polluted and not pleasing to the eye. Maybe next time we'll just settle for a non-bayview. What exceeded my expectation were the two cakes delivered to our room for our anniversary and my fiance's birthday celebration. I requested for chocolate and flowers only but they went all the way with the cakes and a special note for her. We really felt special during our stay. We will definitely return here every time we visit Manila. read more
6 years ago
8 years ago
Such a high end environment with very friendly staff that cater to you at all times of the day. It is within walking distance to the Mall of Asia, as well as the harbor. Cheap price for a 5 star hotel. read more
4 years ago
7 years ago
Luxury hotel at its finest!!! Beds, food, service was incredible. Missing my rain shower, espresso machine, and my view from room 4082. read more
9 years ago
Beautiful hotel with very attentive service. When you walk into the hotel you are welcomed by a wonderful floral scent. Great location on seaside blvd by lots of restaurants, a theme park, and easy access to SM mall of Asia right across the st. The breakfast buffet at the Brasserie on 3 inside the hotel was amazing. Gym is 24 hours. Lots of extra details that make your experience extra special- like a pillow menu & the little blue Conrad Manila bulls on your bed that welcome you to your room. Not far from the airport so definitely recommend this hotel. Had a great overnight stay in Manila after a long flight from LAX. read more
10 years ago
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8 years ago
I stayed at the Conrad twice last month (August 2018) visiting from the USA. I can confidently say I will stay here again next time I am in Manila. We had a great experience both times. The friendly staff unexpectedly went above and beyond, and were more attentive and genuine than staff at 5 star hotels here in the U.S. It is in Pasay City so you are across the street from the bay, not in downtown Manila. The pool, gym, sauna, steam room, and showers were peaceful and clean. These amenities looked brand new. It was convenient the hotel is connected to the S Maison Mall by walking down a corridor and the SM Mall of Asia by crossing a bridge. The hotel's buffet had a lot of options and great quality food. It was much better than the famous Spiral Buffet that we tried, located a few blocks away from the Conrad. No complaints. Everything in our room was clean and well kept. At the other 5 hotels that we stayed in across the Philippines, we sometimes had trouble communicating our needs -- but this was never the case at the Conrad. We were very comfortable expressing our needs with housekeeping, the Conrad airport shuttle driver, restaurant staff, and bell hops. The bell hops even called us a Grab when we needed it. Grab is the rideshare app they use throughout the PI - it's owned by Uber but with Grab you can pay in cash or through the app. To have wifi access in your hotel room was around $9/day. We only paid for 1 day but the connection was great so it was worth it. Wifi connection in the lobby and restaurant is free and very fast. read more
8 years ago
7 years ago
9 years ago
10 years ago
Spent a couple days at the Conrad Manila. I agree currently with a couple of the reviews regarding the good hotel staff reviews. From front desk to room service attendant to Brasserie 3 service ... all were great. This hotel is not a hotel-casino but has easy access via covered walkways to Mall of Asia / SMX Arena areas. It has its 'own' mall on the high-end side SMaison that has a Starbucks if you need a caffeine fix. You only need walking shoes to get to these locations. Our stay didn't start off well as our room was not available at the 3:00 P.M. check-in time. The Exec Lounge staff tried to accomodate us after 1+ hours waiting in their lounge but delay to assigned room continued. So, a temporary room was assigned. It still took 3 hours to get the correct and assigned room. My biggest compliment goes to the Bell Hop staff for their honesty. Our family luggages were cared for during our wait to get into assigned room. Sorry, no details provided here but thank you to the Bell Hops. Great stay overall but for now I gotta give 4+s til my next visit. Brasserie food has ample selection. Fruits could be sweeter and the dangit was waaaaaay tooooooo salty and working my BP. Note: TV in the bedroom we stayed in could use some elevation on a rack up high. read more
9 years ago
As you walk in the building you can smell the relaxing scent that makes me feel like I'm walking in a spa. Very welcoming staff. The rooms are clean and my bedsheets are changed every day. The breakfast are great with many selections from adobo, sushi, omelettes and different selections of cheese. The building is connected to Mall of Asia, casinos are everywhere and it is only 15 minutes from NAIA. read more
9 years ago
One of the best hotel I stayed in. Awesome view of Manila Bay and breathtaking sunset. Very clean room and guess what , they have complimentary Nespresso . One of the perks of staying here is it's just a bridge away from MOA where you can dine and shop at same time, everyday. Will definitely be back here. read more
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Conrad Manila - hotels - Updated July 2026
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