My company changed dental insurance for the first time in over 25 years, causing every employee to…read morepretty much find new dentists or pay out of pocket. I loved my old Dentist and hygienist, two people I've gone to twice a year for close to twenty years. I started researching Dentists that accepted my new insurance and found Dr. Fournier's office. Then, while flossing (proof I floss), I ripped out an old filling. I called this office to set up an appointment and they told me November was for hygiene checks, about five months from now. A great sign that they are busy, but I explained I had an issue. They told me they could see me sooner for that, so we set an appointment for Monday. The staff were friendly, but after meeting Dr. Fournier, I knew I had my next dentist. Her personality was amazing, bedside manner was perfect. They had to drill and fill my tooth today, no lie, I think I was out of there in fifteen minutes... She kind of joked about how I am with Dentists, am I nervous, am I okay with needles, all sorts of questions, because we don't know each other. When I was injected, she told me to breathe out and breathe in. Did that work? When I had that tooth drilled before, I teared up. Not from pain, but because that spot was connected somehow to my left eye's tear duct... Did the breathing work? Maybe? After my appointment, they told me there were some cancellations the week of the Fourth of July, so no more November check. I'll be back this month. The only two things that make me nervous are having to make a left out of that parking lot. I could make a right and find my way home, but I feel it could not be good at rush hour. No issues today. The second thing is that I have an internal dread that Dr. Fournier is going to retire someday while I still need dental work... I don't want to find someone new. I also befriended everyone in my HR department to ensure they won't switch insurance on me again...

She is extremely good at what she does. I had a filling filled buy-her before. She made sure they…read morewere good if there was any problem she would take care of it. She always loves cats and dogs when you go in you get the tooth fixed while cats are on tv in the room. Taking off the stress people usually feel at any dentist well done

Let me start by saying i REALLY liked this place. After 13 years without a dental visit- I came to…read morefresh smiles upon recommendation of a coworker, who had been going here for years. My initial visit went well- I provided my insurance information and was provided a treatment plan detailing my costs- perfect! I was informed I would need a deep cleaning- which would need to happen in 2 sessions. I went to my first appointment early december and paid the amount outlined in the treatment plan. Easy peasy. TWO weeks later, on the eve of my 2nd deep cleaning session (and less than 15 hours before my appointment)- I received an appointment confirmation call. At the end of the call the receptionist CASUALLY mentions something about my insurance not being in network anymore and how I would now need to pay $700+ out of pocket. Girl, how are you going to call someone and drop that bomb on them 5 days before christmas? Needless to say, I cancelled the appointment and emailed them to get a more detailed explanation. Except I never got one. Instead, I received the least professional response I've ever gotten (see attached). I do not blame fresh smiles for my insurance *seemingly nowhere within a 2 week time frame deciding their office was OON* however, i DO blame them for piss poor communication. So now i sit, dentistless with half my mouth cleaned. Please be warned that while this dentist office has some of THE sweetest hygienists, and a great atmosphere, the communication here is absolute garbage between patients and their front office. Please do better!

My whole family enjoys coming to the dentist now, no fear, no tears and the youngest celebrates…read moreeach time. Dr. Bower and his team have always been so welcoming and kind, as well as professional and thorough. When I come on my own it feels like a little break in the day- odd to say about a dental visit, I know but, still true. I highly recommend this establishment.

I'v been with Marc Dubner since 1991... Highest regards .... He has taken car of me teeth with…read moreremarkable skill!

Terrific dentist that makes himself available in emergencies. His staff of hygienists are top…read moreprofessionals using the latest technology to clean and examine the mouth. They leave nothing untreated and are especially helpful in advice to better mouth health and longevity of the teeth. Over the years some young dentists have left to go on their own, but a mature knowledgeable dentist has seen and done most of my needs, and I'd rather see the teacher than the student when it come to my teeth, and over 65 and still got them makes the cheesesteaks go down better!

I should have checked Yelp beforehand -- seeing all of these terrible reviews for this office makes…read moresense ... I made an appointment for an evaluation ... confirmed it... the morning of the appointment there was some bad weather but schools were open so I went ahead to their office -- when I got there it was closed ... no one had bothered to call me. I double checked and there was no indication on their website that they were closed for the day. Then to add insult to injury I called their answering service and asked someone to please call me to explain what happened when they reopened -- of course I never heard a thing from them. Please avoid this office. So unbelievably unprofessional.

The experience I had at this practice from the start has been an absolute NIGHTMARE ! While the…read moresurgeon seemed friendly and knowledgeable. The front desk employees are clueless and careless as can be. They ignore patients and chat amongst themselves instead of assisting. I was referred by my orthodontist to get my wisdom teeth removed here in January 2020 and I have billing issues that are STILL not resolved as we approach 2022. Before I had my procedure I asked 3 times (via phone and in person) if it was completely covered by insurance beyond the few hundred dollars I paid the day of the procedure. They assured me that it would be covered and made no mention of additional costs. Well this was not the case at all and they sent the unpaid portion of my bill to COLLECTIONS ! I had no knowledge that there was even a balance because I moved and they did not call and say I had a balance. The only reason I even noticed my bill was sent to collections was because my credit card company alerted me that my score went down over 200 points! So of course I call immediately and it took DAYS and several people for them to even figure out what I was talking about because they had me in the system under the wrong birthday! I called my insurance company and it WAS NOT submitted correctly by PA Oral! It was resubmitted and within days they paid and the balance was removed from collections. Just recently however I was sent another bill with no explanation and this nightmare continues !!! AVOID this place at all cost. The front desk and billing staff are incompetence personified!

i've been going to see dr. kachur for years! she does amazing work, she actually cares, and she…read morealways talks things through to you so you can understand! her staff is always familiar w patients and engage in actual conversation rather than just the robotic "hi, how are you? good." i always can rely to get an ASAP appointment when it comes to emergencies as well. so when they do happen, i don't even panic. and i am one who hates going to the dentist, but i can honestly say i do love plymouth greene dental! they're just too reliable and too efficient not to.

8 years ago I would have given Dr. Kachur 5 stars. Today I can't. She isn't the same person I saw…read moreall those years ago when I moved to the area from out of state. Back then she was compassionate. On time. Complimentary. She even went so far as to verbally reprimand a hygienist (who is no longer there) who repeatedly asked me if my mother got mammograms after I told her that my mother had died from breast cancer. My dad moved to the area recently and I recommended Dr Kachur to him for a dentist. His experiences were nothing but negative. She arrived late multiple times and seemed very focused on herself during conversations. This was not the doctor I knew and I couldn't believe he was having these experiences. I was a little wary when she told me last spring that she thought I was a heavy grinder and needed a mouth guard right away. This was the first time in 8 years she mentioned something. Then was a little put off when I couldn't afford to dish out the $500 to cover the cost my insurance won't pay. First red flag. Fast forward to my last appointment with her in December 2015. I went for a cleaning and to fix a filling that had chipped for the second time. Dr. Kachur showed me the colors she had shown my dad. Very abrasive emotionally and rough shoving a film in between my teeth. When I started to cry she got all defensive and walked out. Jackie one of the hygienists comforted me. I took the blame when Dr Kachur came in and said I was extra emotional due to fertility drugs I was taking at the time. I always take the blame especially in situations where I don't want to create a scene. Dr. Kachur proceeded to tell me that she had to tell her doctor years ago that her hormonal meds she took years ago made her super emotional and therefore she wanted to stop. I took this as her implication that she thought I should do the same. You don't imply that to anyone much less a woman who struggles with infertility! She also never said sorry for being abrasive with me and asked me why I was crying because she "didn't say or do anything wrong." Later that day I decided to walk away for good from this practice. I wish that all the recognition that she has gotten didn't change her personality. Because long ago she was a kind doctor. It's a sad shame. I must say that Jackie, Louise, Lily and the other people I have encountered have been nothing but kind. But the way I was treated the last time by a doctor was the deciding factor for me to leave.

I would definitely recommend Dr. Smith. who has been taking care of all my dental needs for over 20…read moreyears. Her work is outstanding and she alters the treatment provided according to the needs and situations of her patients. For example she considers both long term solutions and short term ones by giving the patient all the necessary information on the options and respects their decisions while providing them with expert care.

Dr Smith is absolutely amazing, she gives top notch care and was able to fix a capped tooth that…read morehad broken off at the gum line which saved me from additional procedures that I didn't even want to entertain. Her work is exemplary and I recommend her to everyone without reservation at all.

Charged me out of pocket for fillings when they should not have per our insurance. Refused to…read moreaddress it despite calls and in person conversations. On a subsequent appointment for my minor child, came out after the completion of the appointment to tell me that the decay was deeper than he thought and put something in before the filling and oh yes, that isn't covered. Did not think to come out and inform me prior to doing that on a minor child? Despite continuous calls and calls from the insurance company, they have to this day not refunded my out of pocket which was a couple of hundred. My new dentist called to get my xrays and Picofazzi's office told them I am not in the system. I had been seen twice and had explanation of benefits from insurance on both visits yet THEY cant find me? They are either completely unorganized and have no business sense or they are total money grubbers and care more about cashflow than keeping patients. STAY AWAY.

Dr. Picofazzi is great! He is personable, attentive and ensures you are comfortable. Everyone in my…read morefamily goes to him for dental related issues!

My primary dentist, started going after I moved to Plymouth Meeting. Always takes care of the…read moreimmediate need and is realistic about what needs to get done. He is a decorated dentist and board certified so except a higher cost if your insurance doesn't cover things but expect high quality work.

Dr. Adelman claimed I had an abscess over my wisdom teeth that would lead to imminent infection,…read moreand I needed to get them yanked immediately, here's an oral surgeon he recommends. I went to the surgeon, who looked more closely, and he said 1 - there was no abscess 2 - nobody my age should get their wisdom teeth yanked unless they already ARE infected 3 - here's a whopping bill for the service of looking at my gums, which apparently is more than Dr. A bothered doing. Thanks for nothing.

Dr. Allyson Abbott is an outstanding endodontist who is both gentle and highly knowledgeable. I…read morewould highly recommend Dr. Abbott and her office for any root canal treatment or endodontic care. The procedure was extremely comfortable--I did not even feel the injection used to numb the area. I have experienced no pain or issues following my treatment. Her entire team is welcoming, professional, and friendly, creating an environment that immediately put me at ease. Thank you so much for such excellent care.

Dr Allyson Abbott is wonderful. She put me at ease right away and even made me laugh. I had a…read moreprevious experience with a different endodontist two years prior that was quite painful. What a positive difference I had with Dr. Abbott. She has a warm personality, explained everything well, is gentle, extremely professional and has an excellent staff. The entire procedure was completely painless, which I never thought would be possible. I am so lucky to have met her and have her do my root canal. I highly recommend her!

Pretty nice team that takes time to explain everything. However…read more.. Admittedly felt a bit of pressure, as they request that you write them a review while standing in front of them after your very first appointment. My first appointment was WACK. Took nearly 2 hours for a routine teeth cleaning because a good portion of the time was spent with one of the hygienists' personal phone shoved in my mouth, trying to take a blurry photo of one of my teeth. Felt a tad unsanitary/unnecessary.

Do not ever go to this practice. They only care about money!! They say one thing then hit you with…read moresurprise bills. They bill for things they dont do. This is the first time I have written a negative review on a practice but this place is horrible! I would never ever go back.