Installation services are dismal. Waiting two months for them to bury the cable and now they say I…read morehave to wait until spring! Plus, they don't even take complaints and there isn't a customer service department. They just try to upsell you to fiber.

Today has to be the additive to services already gone sour. I received an internet phone service…read moreand no literature to services. I called Tech support who told me to access a website and transferred me back to customer service. Well, it did get worst AnnMarie, followed by Raven told me it was not there jobs and technical support should help me. When I asked for who or if someone could call me back would be a help; I was told to not tell her how to do her job. This is unacceptable to not value a customer and basically did not want to hear of all of the concerns I presented. I requested a call back as for this was unacceptable! The services for our county are very limited and this company has no afterhours services and the customer service today was just the worst.

This is the worse. Spectrum sucks. I went there today with 3 bad remote controllers. I signed in…read more The manager was walking by and I said I just need to swap these controllers for some that work. He said I can't do that. We have to go into the system and put it in there. I told him I was in a rush and was just there on my lunch. He didn't give a shit. He went over and played twitch a tv. Now there was a lady worker with 2 people just sitting there talking and laughing. Meanwhile instead of helping getting the line down the manager went into the back room. Now I have 8 people ahead of me. There was 1 other worker and he got up and went in the back room. Now we have 1 worker the lady still talking and laughing with no people getting helped. One guy was there to pay his bill but no one was there to help him so he said fuck this and walked out. Final after a 45 minute wait the one guy comes back and calls me over. I told him I needed replacement controllers. He said no problem and handed me 3 controllers. I told him these aren't the right ones. He told me that is all we have. So after a 50 minute wait I y told kim to keep the wrong ones. Oh, and the lady worker is still there bullshitting and laughing with 10 people waiting to be taken care of. The store is a joke. If the equipment wasn't so shitty it wouldn't break down so often. People were bitching and you would think that the manager would have helped or told the lady worker to take care of some but we wouldn't have want to disturb her conversation. All I can say is Fuck them.

I pay for whole home, internet, cable, landline and 3 cellphone. I can not get the internet,…read morelandline or cable to work. Today C/S states they are doing repairs. Yesterday it was my equipment. So what's the truth. Plus I have the worst resection for the cell. I pay about $300.00 a month for this great service. Taking all equipment back tomorrow, maybe only get internet service and the cells. My new bill would be about $100.00. That 200 X 12 = 2400.00 savings per year. And Spectrums loss

Sandy was responsive and very helpful. Replaced the gasket around my refrigerator door in record…read moretime. It was a joy to not hear the beeping anymore.

I needed a new fridge but we had a specific size cut out to work with. Throw in myself wanting a…read morecertain color and style, an affordable price, and you don't have many options off the bat. Luckily, Sandy's had what I wanted! Cherry on top is that it was local. Sandy was a nice easy going guy and he helped get the one I wanted at a great sale price. All while comparing some for me and sharing his knowledge. I say check them out for your appliance needs.

Colonie Spectrum is doing great! The staff are helpful, jokey and keep the business going strong…read more They allow you to make appointments before you visit. Fun and clean. Review: 5+

Every time I have to go here it's literally the worst experience. The staff are so rude and just…read moreclearly do not care at all about customer service or retention. I recently got rid of the internet and cable and switched to fios and that was the best thing I've ever done. I deceived to keep the phone service because it is a reasonable price for unlimited data. I went in today to upgrade my phone and it was the biggest waste of 2 hours of my life. They told me I didn't qualify to finance the phone but couldn't give me a reason why. I have almost a 800 credit score and I've never missed a bill in my life. How is that possible? We asked the manager to please check again because something wasn't right and he said cant do anything even he doesn't qualify for the phone financing. I literally took my ID back and went straight to Verizon down the street and switched services. It is a little more expensive but IMO worth every penny. I never want to deal with Spectrum again. Absolute scumbags.

Roger did an excellent job with a Starlink internet installation in Outer Cape Cod. Previously, the…read moreonly Internet option available was DSL. It would have cost $70,000 per mile to expand fiberoptic cable to the home. Other local satellite companies said it wouldn't be possible to have the necessary line-of-sight to their satellites. Starlink was our last hope. The job was complicated by the fact that we were coordinating the logistics from 500 miles away. The location of the install was challenging - a fairly remote, sparsely populated location with significant tree canopy. Roger helped the whole way through - from guiding us to purchase the proper equipment from Starlink, speaking with an arborist to help us with tree cover issues, and explaining his approach as he performed the work. He used a 5 ft. tripod and an additional 10 ft. pole to mount the Starlink dish on the roof. That gave it enough clearance from the tree canopy to pull in a strong signal. Internet speeds were as fast as 260 Mbps down and 30 Mbps up. This compared to 4 Mbps down and 1 Mbps up with DSL previously. Needless to say, we're quite pleased with this result. Roger is clearly an expert at his craft. He's been in business for 46 years. He also has a great work ethic. He spent a significant amount of time on the roof in 95-degree heat. He didn't stop until the job was done. The cable run into the home was efficient, and he cleaned up impeccably after his work. And he's a nice guy to boot. Worth every penny!

From the owner: Not sure what's going on with your TV or antenna? TV or antenna just stopped working? Call me and I…read morecan help fix that. I also do new installations on TV and antennas as well! Roger's Satellite Antenna Service offers the following services to our customers Channel Master, Winegard, Digitenna off-air antennas Residential and commercial systems. Television prewiring for new construction Roger's Satellite Antenna Service has been serving Cape Cod, the Islands, and Connecticut for 44 years and provides high quality service and workmanship at fair prices. We offer a site survey by taking signal readings with a meter and test antennas up on your roof to find out what signals are available in your area.

Yesterday I had THE best experience with a customer service lady by the name of Monique. She took…read moreher time to find me the most FANTASTIC deal for my internet. She also made sure I was completely satisfied with the package she found for me.. While she was searching for a package we were shooting the breeze like we knew each other for years.. I felt her ENTIRE energy through the phone! If you call frontier ask for MONIQUE. I hope her supervisor or upper management see this and give Miss Monique her props!!!! I've been a customer for almost 10yrs and she is by far the best CS I spoke with. Stay Blessed Miss Monique Thank you Mrs Daniel

Internet is good. Phone service and Customer service is terrible! I have been a customer for less…read morethan 2 weeks and I have called Frontier 10 times. Someone came out to fix the phone problems but never tested the connections....I still have the problem. I emailed the CEO of Frontier as well as the CEO of Verizon...as Frontier is now a Verizon Company. No response yet!