I want you to know that I asked the customer service rep who assisted me this week for any and all…read moreways that I could share my strong, positive feelings about the customer service provided by US Internet. Once again, I had service that well exceeded my expectations when having a problem with both my internet and phone service. On the recent occasion, I sent an email to the customer care team about my internet outage, and almost immediately got a cell phone call from a representative. He said he saw the email, and wondered, maybe we could work more efficiently together if I was available by phone. He worked with me patiently to explore and fix my internet problem and then took even more time to work on a problem with my phone service that we identified while talking. Throughout the process he was professional, efficient, courteous, and extremely patient. This exceptional service is consistent with every interaction I have had with this company, and I plan to find other opportunities to amplify my continued confidence in this company and appreciation for its customer service. Before switching from Comcast for internet service, I asked friends, colleagues and neighbors about was the customer service the company provided and I can honestly say that I have never, ever experienced the level of prompt, professional and courteous service I have received from this company. Nice work USI!!!

absolutely terrible. they drilled holes in my wall and yard and never completed setting up the…read moreservice. I've been working for almost a year to get my solution, but nothing. I'm very happy i canceled and recommend no one sign up.

I have been a loyal customer with Xfinity since 2019. Last night when I was watching my show, the…read morecable cut out. I called them, they troubleshooted it about five times. Still NOTHING! Before I hung up with them, they said my internet should be back up & running within a half an hour, & that I will be receiving a credit on my bill. The internet started coming on for a few seconds l, & went right back out. Haven't had it come back on yet! They shed a technician to come out to my house today. They keep calling me to tell me that my appointment is scheduled for today, & called me while I was in the shower to troubleshoot my services. I told her NO!! I'm done trying. WORST SERVICE EVER!!

I wouldn't even rate Xfinity with one star but that's my only option if I want to write a review. I…read moream so sick of the "virtual assistant" and "live chat" options. All they do is repeat the same response over and over even when you request to talk with a live agent over the phone. I despise having to jump though "virtual" hoops just to eventually get to talk with someone. What happened to human conncetction? What happened to real customer service? I am not tech savvy and don't even know how to respond to the "virtual" tech/assistant/chat options so it can actually help me.

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

I've been really pleased with CenturyLink. I have had their service for two months so far…read more I moved into a new apartment in Bloomington which had a CenturyLink modem pre-installed. This was a fiber-to-the-home connection, complete with a fiber optic cable I could actually look at in the closet. When I activated the service, which was really quick and easy, I got about 50 Megabits per second over the modem's built in wi-fi router. When I wired my laptop directly to the switch, however, I easily got the rated 500 Mbps I was paying for in an online speedtest. Don't use the built-in wifi router. I purchased high quality Unifi equipment, and I easily get 4x faster speeds than I did when I only had the built-in wifi access point.

my has been down for nearly 4 weeks at this point. Other vulnerable seniors in the assisted-living…read morecomplex also have been out of service for this long. I have spent many hours on the phone trying to get information about this have had many appointments set up and then canceled. There is still no resolution to my knowledge. Again, these are whose communication system has been out for this long. This is just not acceptable.

That asked me what kind of service I needed. I told them what I needed and never heard back.read more

From the owner: Installers of Security Camera Trailers, WiFi Hotspots, Internet/Ethernet cables, Camera, Security,…read moreand Access Control systems for homes and businesses, network engineering, as well as Dash Cameras and Kill Switches for vehicles. Contact us today for a consultation!

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

Typical Comcast customer support and by that I mean they don't exist. call and call and call, all…read moreyou will get is useless ai chat bots that can't solve shit. Hours on hold and no person at all, issues unresolved and significant time wasted on a 2 min problem that could have been solved by a person in no time. God I hate Comcast.

Xfinity scammed me by offering a "free" iPad when I moved to my new apartment. Now I am being…read morecharged for Xfinity mobile every month which I did not sign up for. The additional monthly charge for Xfinity Mobile was never mentioned when I explicitly asked if everything was included in the final monthly charge they provided. See messages attached. Absolute scam company.

Busy place, there's a kiosk to sign in. We were just trying to drop off a package to return but it…read morestill took longer than expected. The guy there didn't want to help us and went to the back but the lady was friendly so it made up for it.

I've had several internet/cable providers over the past 25 years and Spectrum is BY FAR THE WORST!…read more The internet is horribly slow and they do not have fiber optics. I work from home and lost out on plenty of money due to the unreliable speed. When I cancelled my internet service the customer service rep said he could save me some money on my cable in order to keep my business. I agreed to this assuming it was their tactic to keeping business, but he did not mention that he would be removing my sports packages in order to do so. Total bait and switch approach and completely unethical! I've always paid for the highest level cable package with full channels, and I was essentially lied to considering he simply didn't feel the need to bring up he would be removing channels in order for me to save money. Trust me, you're better off using Comcast, Dish, HBCI, or any other provider you can find. It will be well worth it not having to deal with the headaches of slow internet and poor overall service!

I have never experienced such a high level of customer service and attention to detail before doing…read morebusiness with Telkinetic. Mr. Suhr helped our company navigate the tricky ins and outs of setting up a large network flawlessly and at a better price than any other carrier!

From the owner: Telecommunications sales and consultingread more