We have had Dish with a 2 year contract. One of the happiest days during this term was the day we called to cancel service. Reception was spotty iften going out or freezing up multiple times a week. The customer service rep stated we can still watch the dvr but when the uniit goes out so does the recordings. When we put in to cancel the service we were told they would send us a return box. It never showed. I called back and was told that the box would be sent up to 20 days after service was canceled and I would have to pack it up with our stuff as we are moving out of state. Then call with the new address. If they do not get it on time they may charge us fees. This is in my opinion a dying company do not use them read more

My boyfriend's equipment installation appointment got "lost" even after we called on appointment day and received confirmation that someone was coming out. We have to wait another two weeks for them to come out. Apparent the account was never created and we were given several different answers that were all unclear. As soon as something else is available in the area, we're switching. read more

dishtv.....wanna waste your hard earned money, funds on a worthless, untruthful, deviation from a normal, mainstream, and functional use and entertainment enjoyable, daily experience....(dying by lmfao) join...yeah, join! then, you too, will be indoctrinated, and groomed into their abject programming of blissful, ignorant euphoric lack of any value whatsoever...except for.... valuing your monthly, absent minded-ly authorized ransom payments, for services, programming, and (customer svc) now only to be known as: a pain check!! "victim verification", screws to be tightened, if not, more added!! like "quicksand" the more you "struggle or complain" the deeper you sink! if you like "circuses", you'll adore the brain dead.., idiot "ringmasters" under the "big dish" tent of fools, and liars!! tv is a many splendored luxury to have and enjoy....daily? monthly? take away: splendored....luxury....enjoy...... customer service.....billing intelligence, add billing ignorance, add victim verification, add non english speaking pea-brains in victim assurance department you now have the complete embodiment....of feckless ignorance aka "dishtv"! read more

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my bill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans. read more

I have spent a total of 20 hours this week trying to contact a customer service representative at Dish Network but they have a high volume of calls because they claim their network was infiltrated. However, they managed to set up the Pay Bill option on their website but no assistance. I am running on 2 1/2 hours on hold at this point. I would never recommend this service and as soon as I make contact with customer service, I will cancel my plan. Additionally, where are the upper management? I bet they are not taking calls even though "We really appreciate your business" mantra. read more

Terrible customer service. Watch out they will add a bunch of trials to your package without telling you, then those will automatically bill when they expire. If you aren't watching your bill like a hawk they will take your money and not refund it. Go to Direct TV instead. read more

zero if the option was there. My 90 year old Mother-in-law switched to DISH. Luckily her daughter was visiting when it started. There were problems every day and phone calls had to be made. The second t.v. often went into 'hopper' mode, 2 remotes are needed. (this issue was never resolved) and they weren't told DISH does not carry the Minnesota Twins. No way out of the contract. I made the call and requested to speak to a supervisor who continually said "it is in the fine print". As to the Twins, she said "had she asked she would have been told". There are a lot of channels, but even though they are paying one of the higher plans, few of the channels are entertaining. Another daughter is paying the $500+ to be able to switch back to Direct. Direct has offered a lower price, my in-laws are familiar with how they work, they will get the Twins. They will only need one remote allowing my father-in-law the ability to work the t.v. very frustrating DISH was so willing to take advantage of an elderly couple read more

I wish I didn't even have to give 1 star to this company. They have the worst customer service, hands down of any satellite company I've ever dealt with. I was promised discounts that I never received, they charge you monthly for your LOCAL channels that should be free, on TOP of your channel package, which they don't tell you. So 200+ channels get you 180 worthless channels but not your local channels. And thats just the beginning, but point made. Worst satellite company ever! STAY AWAY! SAVE YOUR TIME AND MONEY! read more

I wish never had subscribed to Dish. Subpar service, and constant issues. Finally had scheduled a tech to come out, which first opening was after 8 days of no service, and he didn't even show. I was scheduled 2-4, got pushed back twice saying would be there 6:30. No call, no show. Spent another hour or so on the phone, and finally just gave up. So bad I cancelled my subscription 7 mo's early, and paid the cancellation fee. Best money I eve spent. Heed the bad reviews, that's all I am saying. read more

We ordered Dish for our RV. We've spent about $900 so far for our playmaker and 3 wallys. We bought it to watch the Nascar Race in Fontana in March. We had to take our RV in and pay to have all of the equipment tested at Camping World. $85 later Dish mailed us a prepaid return UPS shipping label. After promising me a refund that would hit my credit card in 3-7 business days, we still don't have a refund. It's been a constant battle for over 3 months. We never were able to get any of it work. I guess it is my word against theirs. Very expensive lesson on how to fall trap to the worst customer service anyone could ever provide. Total rip off. If we ever get our money back, I will update this. read more

If I could rate them lower I would. Customer service is beyond subpar. I explained my issue and was transferred after a half hour or more on the phone to the wrong department. The wrong department then sent me to Frontier(who is equally incompetent). He asked what I needed and had to sent me back to Dish. I then got another rep. I asked for a manager because I was now on the phone for 45 min plus and nobody only got transferred around and nothing taken care of. The manager, Melanie, called Frontier and discussed the situation with Shelby. They still couldn't get my situation taken care of. I have called 4 times over the last 4 days and I have been lied to (my thought but Frontiers words to me) and my situation still not taken care of. Terrible customer service. read more

Very unprofessional, poor customer service, poor installations, and do not stop to listen to customer. I'd write more but not worth my time.

I switched from Direct TV to Dish Network because of the monthly savings that was communicated to me by the sales representative. Unfortunately, the monthly savings that was promised to me was never realized. I have complained directly via the phone and in writing and I have not heard back from them. I would strongly encourage people to look elsewhere for their cable needs and when my contract is up I will be switching cable providers. Please don't make the same mistake I made, I would encourage all people to go with a more reputable company that delivers good customer service to their clients. read more

Do not fantasize about getting any form of customer service from DISH by calling them on the telephone. I called in an attempt to get a fallen DISH cable removed from my back yard. I am no longer a customer but the cable was not removed when I no longer had their service. With the recent thaw the cable disconnected from the pole in the alley and fell into my yard. I called 4 different numbers, all of which are 800 automated numbers, in an attempt to have the cable removed. The final insult was being told, when I finally spoke with a human being being, that I had to call a different number for which there was no online listing.So much for customer service. I will bundle up the cable and trash it since it appears that DISH has no interest in removing and reusing it. read more

Can't say enough about Dish. Always willing to keep your prices lower than any other competitor...the technicians they send out are very knowledgable and they are always concerned about providing you the best product. We ditched Comcast a while ago because of the price gouging and terrible customer service...they changed their name but we know it's you Comcast...better choices at Dish...I currently have 400 channels...HD in two rooms and SD in one and pay around 100/month...love it! read more

I regret even having to give dish network one star to leave a review. This is by far the worst customer service out there. Now also canceling sling TV now that I know that they are associated with each other. There are 1 million different ways to watch TV this is no time for poor customer service. read more

My experience with this company has been horrible. My Dish service cuts out if the weather is thinking of changing. The 1-800 customer service blows. I am on a fixed income I pay all bills on first. Never can I set my due date up. The can't credit my account for their errors. Yuck! Mary Mukherjee read more

I can't tell you loud enough to stay away from Dish. i called them to find out when my hbo and fox sports channels would be brought back. i was still paying to watch them and my rates went up. they offered starz to make up for the lost channels. I told them not to start the offer until I came back from FL, as I would not be there to use it. I asked them to put my system on hold until march, as I would be gone all of January and February. they agreed. been fighting them since. they want to charge me for this time. Over 4 different conversations lasting over an hour each, nothing has been resolved. since i called for the hold (which should have been simple) they keep saying they have no record of this request. Not my problem, I even let the billing for January slide. just bring my service back to what i had and we would continue from there. they will not restore until I have made arrears for months I asked to be put on hold. I was on automatic payment for 4 years. they took my money, no problem, even though they were not delivering what they promised to me. I even said just start me over as a new customer! Nope!! After talking to the supposed supervisors, nothing was resolved. The upper management should know about how poorly this manner was handled. I will be telling people who ask about satelite tv in the area, do not order from Dish. It will take alot more then an apology to straighten this out. We are in upper state Wisconsin and there are other and new options for satelite tv. read more

Customer Service is lacking! I have been a Dish customer for more than 10 years, through that time we have had a few service calls to change or modify our home viewing needs. My complaint is not about the service technician or even the service itself. Consistently, when I call Dish to have something addressed or taken care of, we agree on a service call to meet my needs and then the technician arrives to have a completely different work order. On top of the miscommunication, my time is wasted by having to explain my needs AGAIN, when I had already communicated what I was calling about. This past Saturday, my technician Jose arrived to change out two (2) wired Joey's for two (2) wireless Joeys. I was told on FRIDAY that it can be done and a technician can come out on Saturday. Of course, Saturday, my technician arrives at 4:15 pm, and the work order was for one (1) wireless Joey to be hooked up. As a result of the inaccurate work order, the technician and I were going back and forth with the customer service department to resolve the situation, they would not budge for some rule stating a customer can only have up to four (4) wireless Joey's, even though the DAY BEFORE, I had a work order drawn up for two (2) wireless Joey's. My consistent experience is that Dish suffers from poor communication, customer service and horrible problem-solving, inflexible management and lack of respect for my time and the technicians. I felt horrible for the technician Jose, A 15 - 30 minute job took him more than 2 1/2 hours, made us late for an engagement and was totally avoidable. I want to believe that our loyalty means something and that Dish would have done EVERYTHING they could to remedy the situation while the technician was there and allow my initial work order and find out who messed up later to avoid putting me/technician in the middle of their lack of internal communication. There are waaaaaay to many other Cable/Direct TV options to be this sloppy and unresponsive to the customers needs. Disappointing at best. read more

I was so nervous to make the switch from Comcast to Dish but after 3 months now I wish I had made the decision long ago. First, the price is lower for what you get and you are locked in for at least 2 years so no raising rates every 3-6 months. Second, I thought the learning curve to use a new system/remote would suck. Ahhh this system couldn't be easier. ALL of the remote buttons are clearly labeled so you know what they do & no extra buttons. You only need 1 remote to work each tv not 2 or 3! We can record & have DVR capability on all 4 tvs, 250 channel package + showtime for $117 a month. We had NO recording capabilities, no DVR & only able to access on demand from 1 tv with Comcast for $189 a month. The Comcast remote was junk & had so many buttons we never ever used & took a week to figure out. The picture quality is SO much better with dish. My biggest worry was would I lose reception in bad weather. Not an issue because yes you can lose reception in bad weather but guess what...I know if weather is bad & I can set to record a show if I don't want to miss part of it and I can do this remotely if I need to from anywhere I am. So far every issue I had concerns about have been no worries! read more

My beef is rental movies that we did not order. Caught the latest within an hour of it appearing. Customer Service can not figure out how that happens. Our Hoppers were locked, and now the Joeys are as well. That still does not explain how a movie we didn't rent appears in the rental icon. Very frustrating. read more

This used to be the best deal in town! Cheap cable service.... I guess they forgot about customer service because they dont stand behind thier own product!!! now they are charging 80 dollars a just to come out and adjust there crappy dish when you lose connection what a rip off because it goes out at least twice a year. read more

Dish Network has the biggest idiots on the planet working for them. Two weeks in a row, two issues, two jerks that didn't listen to us. Eileen was the latest fool we had to deal with. This company doesn't care about its customers! I would give them negative stars, but they didn't even earn that! read more

Terrible customer services. High prices. Have a complete disregard for customer retention. Would not recommend their service. Will make sure to tell everyone I know to go elsewhere. read more

Do NOT do auto pay! They took out money in error; it's been nearly two months and no refund. I called to cancel service 9/23/16. On 10/11/16 they took out payment for service from 10/8-11/8 of $85.01. I called and was told it would be 7-10 business days for a refund. It is now 11/15/16 and still no refund. Now they are saying the check was issued on 10/28, but it takes up to 19 business days for it to come in the mail. read more

Stay away from DISH. Terrible customer service. After numerous service outtages (whenever it rains) and their unwillingness to provide me with the same features every new customer has despite 12 years of loyalty the final rub came on trying to cancel. Despite my equipment being 12 years old, completely obsolete, remotes worn out, etc, they want to charge you to ship it to them. There is no place to drop it off as any cable company allows and which could easily be arranged at a UPS store. Nope, after you wait 15 minutes on hold to cancel they tell you to wait 7 to 10 days for their box to arrive or you'll pay $349 in charges. That's a huge hassle for anyone like me that's moving out of state and can't be there. For what? Because they are too lazy to set up a local drop off? With all the choices out there now and considering the interrupted service, the callous cancellation process and lousy customer service in general, DISH would be my last choice for television content. read more

STOP!!! DON'T DO IT, if you a previous coustomer at Comcast or DIRECT TV you will NOT be happy with the service you get from DISH NETWORK. If you like seeing the score of the FOOT BALL game your watching don't get dish network, me and all my friends that use DISH can't see the score cause their images are too big to fit on the tv... IF you like HIGH DEFINATION YOU WON'T GET IT WITH DISH NETWORK, IT'S SOO BAD!!! I had sighed up for them to take their monthly payments directly out of my account, so then they take out $50 buck's more then they were supposed to without calling or e-mail me about it.. SO im thinking i got $50 bucks to live off of for the week, but saddly I DON'T... So i get 3 over draft fee's... you no how fun those are. Also when it rains or cloudy you wont be watching tv. The tv is allways going in and out. And then they tell me im getting two DVR boxes and one normal box, very cool i thought, but when im watching the tv up stairs and recording only one movie if i go down stairs to the other DVR box you have to watch what ever is on up stairs, so that makes your 2nd DVR box useless, can't do nothing with it... So when i ask if i could just get out of the contract, obbiously cause they haven't held up their end of the contract and cost me extra money i dont have, and they say no ofcourse cause apparently they can only wave the $400 dollar fee is if your leaving to go into the service or Death. DON'T SIGN UP WITH DISH NETWORK CAUSE YOU WILL REGRET IT read more