I want you to know that I asked the customer service rep who assisted me this week for any and all…read moreways that I could share my strong, positive feelings about the customer service provided by US Internet. Once again, I had service that well exceeded my expectations when having a problem with both my internet and phone service. On the recent occasion, I sent an email to the customer care team about my internet outage, and almost immediately got a cell phone call from a representative. He said he saw the email, and wondered, maybe we could work more efficiently together if I was available by phone. He worked with me patiently to explore and fix my internet problem and then took even more time to work on a problem with my phone service that we identified while talking. Throughout the process he was professional, efficient, courteous, and extremely patient. This exceptional service is consistent with every interaction I have had with this company, and I plan to find other opportunities to amplify my continued confidence in this company and appreciation for its customer service. Before switching from Comcast for internet service, I asked friends, colleagues and neighbors about was the customer service the company provided and I can honestly say that I have never, ever experienced the level of prompt, professional and courteous service I have received from this company. Nice work USI!!!

USI was supposed to send someone to our house to do the install for our T-Mobile Fiber internet…read more They gave us a four hour window Friday night for when the tech would be coming out. He never showed up. We never received a call or cancellation. We had to call and they set up another four hour window of time for Saturday morning and it was another no show. When we called and spoke to Gabe there was no apology or willingness to help resolve the matter and he sounded annoyed with our call and didn't want to help. We read really great reviews about USI and are disappointed we did not receive that level of professionalism from the people we worked with. We would not recommend working with this company and are very disappointed with their customer service.

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

Helpful, gave good resources. Got the help I needed. Can get spendy, ask what the details for each…read moreitem offered and decide what your needs are.

Bad experience they weren't tentative they weren't reliable except giving me runaround excuses of…read morewhy they can't get a job done. I don't recommend you somebody else. I sensitive matter delivered to someone they did not value my time or the service that I requested.

My wife brought her laptop in for service. She had a picture of her daughter when she was little…read moretaped to the laptop. The person who serviced the laptop threw away the picture like it was garbage. What a uncaring malicious act! To throw away something that precious to someone. We'll never go there again or recommend anyone go there!

SBS is a miracle! My computer stopped talking to me, and my long-time Geek had moved out of state…read more I desperately found SBS on Google, and they came to my office on the same day and picked the culprit up. They kept me posted on its health and returned it fixed the same day!! I did not have to plan a funeral for it. Kathy and Ryan are angels or saints, maybe both. Best response I've had from any business I've dealt with in the 21st century. Knowledge, expertise, friendly, responsive - and - underpriced!! Wow!

As far as customer service goes Nology is top notch. They go above and beyond, they are patient…read morewhen you are working through problems and have solved many problems that seem 'unsolvable'. I newly transitioned to a new company and had to meet and learn all the new vendors and Nology has been the smoothest transition and the most helpful. I would recommend them to anyone that wants quality service.

I decided to write a letter in March to the company president to inform him of my experience. Just…read morelast week we talked on the phone and he thanked me for sharing my experience. He said that they'd recently implemented some changes so as to avoid further customer confusion (refurbished vs. new parts). He also agreed to order me another *new* keyboard (because the first *new* one I got turned out to have a "loose tooth sort of key") and will have one of his staff contact me once it arrives at their door. I'll give another 1/2 star for the attentiveness of the company president.

TechGen Consulting is a top notch small business IT provider. We needed them in an emergency as…read moreour server was infected with ransomware. A business associate recommended them and their service was fast and efficient. They were able to repair the gap in our firewall and restore us to full operation in just a few hours. Thank you to Reid and Joey for the timely and professional service.

I ordered my newborn album photos with them and they did an amazing job. Shipped all the way from…read moreItaly and the book was amazing. Thank you!

Terrible service but I got the folio box I ordered and it's beautiful. I was always excited to…read moreorder from graphi but the custome service from beginning to end could and should have been much much better.

Highly recommend. Owner is knowledgeable, patient, and prompt. Thoroughly explains the issue, and…read moredoesn't try to get you to repair stuff or install stuff that isn't needed.

I brought in a PC build I had been working on and was not getting output from it. John was great…read moreand helped me get everything working. He was very prompt and communicated wonderfully. For the quality of work it is the best price around the metro.