Cox Roofing & Restoration is very responsive, and understanding. Hopefully, we get to work together…read moreto restore my home.

One of the worst customer service experiences I have ever had…read more Had a roof inspection done with the intent to get a detailed report of my roof, with photos and descriptions of the current status. Probably the most basic service a roofing company can offer. They failed to deliver at almost every step of the way. Took me 2 months to be able to get the report. But the stress along the way in having to deal with the company was unbelievable. I have had to follow up with over 15 emails, 20 phone calls, and countless texts asking for the report. Every time a new version was issued, it was incomplete, and the customer service got worse. First, the report was a poorly handwritten note by the inspector. Then, when I mentioned again the need for a report that included all the photos taken, with descriptions, in the company's official letterhead, the new versions came with only a handful of photos and no descriptions. My requests were passed around countless times, and every time the new assignee did a worse job. As my follow ups started to tally up, the reports missed photos, missed descriptions, time and time again. My requests were never escalated to management, and when I asked for a call back or status update, they never got back to me. Their admin - the person I was interacting with directly and for most of all of these requests - is an absolute incompetent at her job. I cannot reiterate enough. When I got fed up with it all, after two months of trying, I asked for a refund. When I picked up the check, their admin didn't even look me in the eye, didn't say a single 'sorry' - she just handed me the check with an entitled face as if I'm giving her more work. I was speechless with the interaction and simply walked out of their office. But it gets worse. The second that I cashed the check, the inspector called me and yelled at me for requesting a refund for a service that he had done, but his team never delivered or completed based on my needs and countless asks. Only then did the owner of the company called me, trying to fix things, and to get the job that his team was unable to do, done properly. Although he apologized for his team's incompetence and ability to deal with a basic service and to deliver on my clear and repeated requests, he still had the courage to ask me to remake the payment for the terrible service. I laughed in total disbelief. After two months, dozens of calls, texts, and emails, I finally got the report. Their team didn't know how to work correctly the system to be able to issue it correctly. Will never rehire this company or recommend to anyone that I know. If they can't deliver on an inspection report, I can't imagine the other services.

Will came out with the GM Tony and they did a full inspection they walked me through the whole…read moreprocess including the insurance implications and made the whole thing as easy as possible for me. Can't recommend them enough!!

They took the insurance money and never did any work. After 10 months I was still getting the…read moretypical reply, "it will be another 8-12 weeks." When you go to try and get your money back, there is a clause that states they keep $500 for a cancelled contract, regardless of timeline. It takes forever to hear back from them, and as of today, they still have the entire insurance payment and no one from their legal department has reached out despite my requests. Stay away.

A terrible hailstorm caused four of our buildings to need reroofing. Bull Exteriors handled the…read moreentire job including gutters and we were pleased with the professionalism and quality of their work. Their crews were very good people to have on the property. No loud music, an English-speaking Manager on site, very good clean-up of nails and paper, and if we had any questions, always phone-accessible Management. They did what they promised and because they were a preferred Liberty Mutual Vendor, they communicated with them and saved us a lot of time. President Iran Mendez and his Production Manager Israel Mendez were just the best to work with. When bad things happen it's important to have good people to help you get back to normal.

It took a year and 2 months to do 2 pieces of siding, wrap 5 windows and 40 foot of gutter on each…read moreside workmanship was good. Communication was absolutely the worst.

CJS roofing did an outstanding job on my roof project. The storms that swept through our region in…read moreMarch 2025 did a number on our house. The shingles were damaged and the insurance adjuster recommended replacement. We got 4 bids over several weeks from reputable St. Louis based businesses. CJS Roofing was chosen based on their bid and reputation. Their contract was thorough and addressed our roofing needs. It also explained the costs should additional hidden defects be present, such as rotted roof sheathing. No added frills or high pressure by their representative. Just basic questions about what we needed or wanted performed, what type of roof materials, and explanations of the differences in product lines. Very informative. Because of the high demand for their services, there was a waiting list. All the reputable businesses we contacted are stacked up, but quality and pricing are very important. When they came out to perform the work, they started around 7 am and finished by 3 pm. Our home is a ranch style over 2200 sq ft under roof. The roof looks beautiful, and the property was free of any debris when they were finished. I can only give CJS Roofing compliments for our experience with them. Their pricing and quality are outstanding!

Honest, fair, and excellent work. CJS has a great team that get the job done in a timely manor.read more

As so many have experienced, storms have been rolling in over the last few years. Three times, we…read morejust patched our roof, but after this last one, the time had finally come to file an insurance claim and get it replaced. We have State Farm, and they referred us to Black Dog Roofing, and are we glad they did?! Every step of the way, it's been a fantastic experience with Black Dog. John came out, inspected and marked the roof, answered all our questions, advocated with the State Farm appraiser, and recommended some strategic upgrades that make a ton of sense. They guided us through materials and color selection (including running multiple samples out to us when we couldn't make up our minds), worked with us on payment, and were in constant communication via text, answering my questions and in general making everything easy. They acted fast too. It took a little over a month from start to finish to get our new roof, and we love it. The materials arrived exactly when they said they would, and so did the workers. Then they got it done in a single day, and when we got home, we couldn't even tell they had been there. It was like a new roof just magically appeared on our home. Awesome. Everything I'd hoped for. In terms of cost, I have never gotten a new roof before, so I have no frame of reference, but the costs all along the way felt reasonable to me. And insurance covered most of it (except the upgrades, obviously), which was great. Next, they are replacing one elevation of siding and then our gutters and downspouts. I'll update my review after that's done, but so far I couldn't be more pleased. If you need work on your roof, definitely check these guys out.

Quality and reliable work, very happy with the service. Their team was quick and easy to…read morecommunicate with. Transparent throughout the gutter / downspout project on our house.

I only left ONE star because I can't leave a ZERO. I called…read moreBrentwood roofing twice, because I did not get a response after the first call. I called in regard to needing 4 roofs replaced, which seems to me to be quite logical considering the tornado that recently occurred in St. Louis. After the 2nd call, I received an EMAIL from Kevin Nix admitting that this was our 2nd request to get a call but for some reason he figured that my request to his ROOFING COMPANY about getting ROOFS REPLACED was a scam. This is unbelievable, and I responded to him that I would just disregard using his company and find someone else. His response was, 'Sounds good.' So it seems to me that Brentwood roofing does not really want everyones business and although they are a roofing company, they obviously don't always respond to roofing replacement calls from customers because calling their roofing company about roof replacements might just be a SCAM! Unbelievable lack of business etiquette

From the owner: Brentwood Roofing & Construction provides reliable and affordable residential roof repair,…read moreinstallation, and commercial roofing services for your home and office in Brentwood and surrounding areas. Our mission is to provide our clients with high-quality, affordable solutions for all their roofing, gutter, and exterior building needs. Our contractors are industry certified and continually trained on world-class customer service standards. Our commitment to quality, professionalism, and exceptional service delivery makes us the best roofing company for your needs.

I cannot say enough good things about Mapco Exteriors. Our old shingles were showing their age, and…read morethey were blemished with algae stains. This was a concern with me, because our house was at the end of a street, and the roof was visible to anyone driving up that street. Mapco Exteriors showed me various samples and I decided to go with the Malarkey shingles. They are made from recycled materials and have properties that make them hailstone and algae resistant. They are architectural shingles and only cost a few hundred dollars more. I'm told our insurance company may reduce our premium for using these shingles, so I plan to follow up with them. The installation crew was the best. It was a very hot and humid day, and they showed up at 6:00A, and was completely done by 1:00P. Before starting, they laid down tarps completely around our house to catch falling debris, including nails. They removed the old shingles and underlayment, and placed them in a trailer and took them away. They also drug magnet bars all around the house to ensure any nails that may have missed the tarps were retrieved. In the end, the shingles looked great, and I got compliments from several neighbors. The installation crew was some of the hardest working and polite men I have seen. If you are in need of new shingles, I strongly recommend contacting Mapco Exteriors. They are honest, they do great work, and they will treat you right.

From the owner: Specializing in: - Gutters & Downspouts…read more- Siding Contractors - Roofing Contractors

This review is based on customer service alone. I did not…read moreend up using them to repair my roof. Nick was able to give me a quick estimate that was an EXCELLENT price. I needed the work done pretty much immediately to satisfy the buyer on the home I am selling with closing coming up in a week. Nick was up front and told me he wasn't sure if they would be able to get it finished in time. That is the only reason I didn't move forward with using them. I would not hesitate to call them in the future about future roofing needs.

Had a new roof put on two years noticed from all these storms. now have a portion of the back of…read morethe roof leaking after countless of tax and calls and being told they would send someone out. I still have not heard back from their communication follow up is horrible Especially when you need them to come out to look at something that needs to be fixed.