New location which is great however, they do not yet have any of the new iPhone 13 models in stock,…read moreso it's difficult to compare much less make a definitive choice. Further, their sales associate "Anthony" could greatly benefit from a deep dive in customer service, including the use of tone of voice. A reasonable person would conclude was abrupt, hurried, and impatient, in short, unprofessional.

BUYER BEWARE. Mint Mobile was a disaster. After the 3-month come-on, that my husband and I took…read moreadvantage of, I signed up for a 12-mo paid in advance. They never told me that that did not include my husband. He was cut off of all service while we were traveling in Canada. Meanwhile, my Mint service was never properly connected but I was too tech-dumb and had ready access to Wifi to see the problem -- until we got to Canada. Then I realized not only did my husband have no service but neither did I. I called Mint - for one hour I sought the help of a BOT. No good. I called back, got a human with unintelligible English, who explained that my husband had not paid for his year's service. So I plopped down $200+. His service in Canada was restored. I still had no service. That seemed fine until we re-entered the US - where BOTH our services were disconnected. No navigation, no communication as we wended our way back to home base. Another two hours on the phone and we ended our non-relationship with Mint. They were not above board; their BOT and their human only made things worse; they couldn't have cared less. We switched to Consumer Cellular with the AARP discount, the price/mo was the same.

I had to replace a battery in my granddaughter's battery-operated scooter. The battery was unique…read morewith a plastic cover on top and two terminal wires coming out. I could not find a replacement online, or from the toy manufacturer. I stopped into Batteries Plus, and the employee told me he had the battery, but not one with a unique plastic top with the terminal wires. He then said he could make one up for me. Since the top was super glued on. He broke off the side pieces on this cover and re-glued the top to the new battery. The employee was knowledgeable, skilled, and experienced in doing this. He also went above and beyond in giving me great customer service.

Friendly, reasonably priced and very efficient. I was able to walk in have three devices with new…read morebatteries and walk out within 15 minutes. I understand when they're busier I would've had to wait but I would've waited because I really like them here.

Most terrible T mobile store in CT. Buying a charger - they left me wait 1 hour, return a watch -…read morethey let me wait another 1 hour... terrible management- no spirit to helping people. Honestly, the other T mobile stores are much nicer.

Our family is a t-mobile customer for the last 17 years (yet). Today's evening my wife visited…read moret-mobile office in Milford, CT and asked t-mobile employee to help her with installation of the screen protecting glass. t-mobile employee refused saying that he hasn't to do it because this glass wasn't bought in this office (which is true). The guy in the mall outside of this office did it in 2 minutes for free without asking where you bought this glass and whose customer are you. I understand that one employee doesn't represent the whole company but exactly experience like this will affect our decision about switching to the different provider.

I was lied to and taken advantage of. When I got home the 1st phone they sold me did not work. I…read morewas told the next day that I needed a 5G phone. They sold me a Samsung A05 and told me it was 5G and it was a top of the line phone. The phone is only 4G and a piece of crap. The following day a credit card that I have never used and is under lock and key was hacked. The info for this card was on my sim card that I never got back. DO NOT TRUST THESE PEOPLE! I have written to the BBB, CTC, and my local Atty. General.

I like their service and sales they are using quality products of screens and they are well trained…read more.

Repaired my cracked screen on iPad- they new exactly What…read moreto do - had it ready same day as promised- at quoted price .... what more can you ask The lady next door at UPS said they knew their stuff - she was spot on - their times vary - best to call ahead Thanks for nice job - Paul Ruggeri

They replaced the battery in my ipod classic, did an awesome job, was recomended to me by the guys…read moreat Batteries plus bulbs.

I am glad I went here. Gregory was fantastic and unbelievably timely. I had an issue with my…read moredesktop computer not booting. Ultimately, my CPU was fried. He had it fixed within a week. The pricing was also very cheap given the circumstances. Would give more stars if I could...

Gregory was very knowledgeable and polite. He reinstalled windows to erase my virus. Reasonably…read morepriced.

AT&T CORPORATE IS NOT AT ALL INTERESTED IN WORKING WITH LOCAL SMALL BUSINESSES! PERIOD! I…read morerecently attempted to set up an account for my group psychotherapy practice. Went to the AT$T Store in Derby, CT. Got everything set up very capably and professional by the store manager Angel. Once set up and made my start up payment he called another department..not sure exactly who they were. I had to answer some questions about my business website. Out of nowhere I was advised my account was canceled as AT&T assessed my 7 year established business to be a fraud. Tried speaking with that AT&T departmental manager (Maria?). Angel and the Regional Manager tried speaking to her as well. VERY RUDE AND UNPROFESSIONAL TO ALL OF US. She refused to inform any of us how my business was considered by AT&T a fraud. Told by the managers in the store AT&T corporate has been dong the same thing to other small business applicants. They were bewildered as to why. I asked Maria to refund my money. Dismissively she instructed me to get it through my own bank. Store Manager Angel was able to refund my money. I called AT&T Corporate Offices in Texas. Make a formal complaint specifying all these events. Told "a case will be opened" and "a representative will be in contact with (me)". That was a month ago. No communication at all. Kudos to the Derby, CT AT&T store for trying everything they could after 4 visits on my part to work out my problems. If I could, I would leave the absolute worst rating for AT&T Corporate. To be very clear: AT&T CORPORATE HAS NO INTEREST IN WORKING WITH LOCAL SMALL BUSINESS. I ADVISE ALL LOCAL SMALL BUSINESS OWNERS TO USE ANOTHER CARRIER.

Went back for a new phone and it reflected all my fears about getting a new one. What a nightmare…read more There about two hours. There is no client focus, and the staff they have not only don't have a clue about customer service, but their interest is to upsell, make sure you use autopay (so their company has the power), and they want you to pay for the phone over time. Financing. Got it. Associate Ashley was an entitled nightmare that seemed to put down people who are not like her. And Manager Juan was anything but helpful. Kinda makes you want to go to one of the offbeat services with weird air signs, odd duck employees and impossible deals. They have no idea what they are doing, nor care what the customer wants/needs.