Jackie, i have to compliment your care-giver program. The associates were sensitive to all our…read morefriend's needs. Timo was a rock. He handled every conversation and issue with professionalism and sensitivity! We felt secure knowing that we had a safe secure daily care program for our dear friend. You and all your associates are gold.

Care From the Heart truly lives up to its name. This is not just a caregiving agency -- it's a…read morelifeline. Jackie, who runs the agency, is one of the most caring and compassionate people I've ever met. She goes above and beyond in every possible way to make sure her clients (and their families) are supported. Navigating the medical system for my mom has been confusing and overwhelming, but Jackie has been there every step of the way -- explaining things, coordinating care, and making sure my mom gets exactly what she needs. She's even taken my mom to appointments herself, and when my mom had to go to the ER, Jackie stayed with her for hours until she was admitted, ensuring she was never alone. Jackie also attended care meetings at the skilled nursing facility and helped us find an excellent assisted living home when my mom was ready to make that transition. I honestly don't know what I would have done without her. If you're looking for a caregiving agency that treats your loved one like family, Care From the Heart is it. Jackie has been my guardian angel more than once, and I can't recommend her highly enough.

They are really interested in making sure you get quality care. Their healthcare workers are…read moresweet, capable and truly care that they do what you need them to do. Follow up is also very good.

What a wonderful organization. We came to them after being severely disappointed by another…read morecaregiver, Safe at Home. After terminating our relationship with them, we contracted with TbA and what a difference. They provided caring and dedicated caregivers who really reached out to make our 92 year old father feel very comfortable and safe. Both women were very kind, considerate and truly made a bond with him, making the few months he had before he passed as trouble free as possible. Caregivers showed up when scheduled and provided all the services one would expect from a professional organization. Compassionate and caring, I just wish I would have hired them from the beginning. Do yourself a favor and start with them.

Redwood Hospice truly the most amazing godsend that anyone can imagine. Prior to my Mom entering…read moreinto this service, I had preconceived ideas about hospice as 'useful' but 'not something to be spoken about.' I could not have been more wrong. Dr. Joshi takes the time to meet with the family which is unprecedented in this field, and his kindness and serenity meant so much. Dindo Bustrillos was my Mom's nurse and it's hard to fully articulate how wonderful he was, is, and always will be!! His expert knowledge, compassion, patience, good humor, and beauty of spirit were there every day, and I mean EVERY day!! His medical knowledge is bar none - simply outstanding. And, his nurturing presence made such a huge difference as the days wore on and became more difficult. I don't know how Dindo is able to retain and exude joy and caring in such a difficult profession -- the fact that he can hold so much and help during the most harrowing times in such an impactful way is astounding. Thank you so very much to Dindo and Redwood Hospice for your help during the most difficult life transition I can imagine. I am forever grateful.

I cannot express enough gratitude to Redwood Hospice for the incredible care they provided to our…read morefamily. Their response time was is very good, medical supplies, medications, and equipment were delivered quickly whenever we needed them. The nurses and aides treated my loved one with the utmost dignity, compassion, and respect. They also have provided emotional support to myself and offered to our entire family. The redwood hospice team works closely with our facility and has offered good reviews on their behalf as well. If you are looking for a hospice team that truly cares and acts quickly, I highly recommend Redwood Hospice.

if you have central coast alliance for health don't waste your time here ! the owner does not CARE…read moreif you or your family member has a need she's denying entry to anyone with that insurance because of her own mistake on not being able to handle her own billing . if you call and ask she will blame it on the insurance company when it sounds more like her own user error ! so because of this she's denying all people who have that insurance so she does not care if your loved ones want to be close by and need assisted living or memory care !! she has a contract with them and is on purpose denying people and shes the owner and her name is Josephine !

Valley Haven was a safe, secure and comfortable environment for my 94-year-old father in the last…read moreyear of his life. The caregiving staff is outstanding! They are very loving and attentive, and my dad received the best of care. The facility is well run and provides activities and entertainment for the residents which my dad seemed to enjoy. The grounds are beautifully landscaped with flowering plants and a lovely area for walking and we enjoyed several outdoor holiday celebrations in the garden with residents and staff. I am glad we chose Valley Haven to care for our father in this small, comfortable ame home-like environment.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

The staff there is friendly, caring, compassionate and great at what they do. They are key partners…read morewho ensure their patients have nothing but the best care. Gabby along with other staff there make Heartland hospice a pleasure to work with.

I wrote a lengthy review of this company a few days ago. unfortunately it will not let me add on…read morewhat I have to say today I spoke with a supervisor at Heartland Hospice today to complain about the things I had written in my post. She said she was familiar with my case because she had spoken to the woman who was suppose to call me on Sunday (she never did) and was told that I kept refusing to be admitted over the course of several days. I never spoke to this person so she must be confusing me with someone else or she is lying to this supervisor! I told the supervisor to read my post because it explained everything in detail as to what happened since I was discharged from the hospital on Friday to Monday when a nurse came out for the intake. Again, Saturday a man called and I told him I only wanted females to come to my home. He said a woman would call me on Sunday and she never did! Monday I called Heartland and they sent out an RN to do the intake. I told her I had to go to the hospital because of my swollen feet and ankes and the pain in my right foot. I thought I might have broken a bone. I was told I could not be a patient of Hospice if I went to the hospital. (I went to the hospital). From what the supervisor told me about what she was told by the woman who never called me, it was completely different from what I have just written. To top it off, yesterday, the man who picked up their equipment left the walker on my porch. It has been nothing but hassles from this company and I cannot recommend them.

24 hour live in care…read more The quality was excellent. Clementine Nzeusse was a calming and comforting presence. She was also willing to do some extra chores in the house. We all liked Clementine very much. Inge Behrend

I don't think there's much worse than having a loved one hurting in a city you are not in, and are…read morenot able to fully support. In trying to get an adequate level of support for my mother, I spent a considerable amount of time researching and getting recommendations from a variety of organizations in Santa Cruz, Aptos and beyond. With other agencies, and I know well that my mother is no saint, I was regularly hearing complaints about "leaving the shift early," "not being able to do anything significant," and more. I did not hear anything like this with Familiar Surroundings. My mother deeply enjoyed her caregivers and working with the agency. Lexi Dennis was incredibly communicative with me and my mother to ensure my mother received care on days she was scheduled for (my mom wasn't always great at answering the door so Lexi would call to see if my mom was home and/or safe -- greatly appreciated!), and clarification in determining days she was no longer in need of care. The only issue was that there was an increase in hourly rate in dropping from 3 hours per shift to 2 hours, which I was unable to find articulated in their contract and wasn't communicated clearly prior to rate hike. In general, I would highly recommend giving FS a call to see if they could be a good fit for your caregiving needs.

They can't seem to make an appointment and stick to it!! I keep getting calls that someone is…read moregonna call then they don't then another person calls and says someone will call and they call and say someone else will call. And around and around we go.

Sutter Health Home Care has provided consistent, caring, and professional home medical care for my…read morefather. We have used this service many times over the past year and have never had a negative experience. I have respect for the and gratitude for what they do. Thank you.

great pho. nice outdoor area to eat. love going there. shrimp roll good. i go a lot for the phoread more

Though my husband was only at Aegis for a short amount of time, all of my experiences there were…read morevery positive, from the office staff, to the medical staff, to the aids and caregivers on the floor. I'm particularly grateful for, and impressed by, Oliver's sincere compassion and care for the memory residents in the unit he directs. That's really what sold me on the place immediately, the first day I went, and he toured me through the memory care ward. I was scared to go because I had never been in a locked memory care unit before, and I imagined it would be some awful, dark, creepy, depressing, prison-like place full of anguish and suffering. It was anything but. Light, airy, clean, welcoming, with friendly staff being very attentive to everything that was happening. Every time I visited after my husband moved there, I had this same positive impression of the place. That very first day, I saw how Oliver interacted with some residents--one who was very frightened, and another who seemed very angry--and he just took the time to comfort them, listen to them, joke with them, and acknowledge them. He gave them so much dignity. It was very moving. Thank you Oliver, for doing this important work. Thank you Aegis for providing such a quiet and peaceful place for my husband to rest during his final days.