Can't speak for the rest of the staff but Maria (front office) was not very professional and had…read morepoor customer service skills. I waited 1.5 months to get an appointment and she made me feel like I was an inconvenience due to needing an expired authorization form re issued. I will be looking for another physical therapy business and hope she can work on her approach.

Thanks, Fyzical staff, Patrick and Nick for your respectful attention to my achilles tendon…read moreproblem. After being referred by my podiatrist for PT, the friendly receptionist set up convenient appointments and we got to work on the appropriate strengthening exercises to move me toward greater mobility and balance. The staff is friendly and motivating.

My neighbor had an injury that dragged on and on. They went through some surgeries and had physical…read moretherapy here. Finally getting relief and for the most part a treatment plan that includes diet, driving, occupation, and exercises to modify their life. I am thrilled for them as I have seen what they went through. If youre looking for real changes, this office can help you build a plan. If youre a pill popper, and just looking for drugs, I would say find some place else because from what I have seen, this office really cares and really wants to see you excel in life.

I'd rather not get into my personal complaint. But I have had one surgery and 3 visits for opinion…read more All I got from 2 of the visits were pressure to install a SCS. Basically, an internal TENS device, all because the do not want to EVER prescribe opioids. Even post op, I was only given 10 mg Percoset!! I went back to one of the spine surgeons and got another sales pitch for a spinal cord stimulator. Well, the pain went away permanently with 4 days of Norco. I had FOUR attempts by the docs there (and the "pain clinic" in the same building to get a SCS. One time I was heavily sedated!!! I could go on and on..

It was a lil hard to reach them (via phone) because sometimes no one answers at all, but I was…read moreable to schedule my appointment and when I came in, I was helped right away.

Terrible customer service. The front desk people don't answer the phones. First day I called them…read moreto talk with someone I called 8 times. Had to go there in person. I called just before I went in to office. Voice recordings to leave message as usual. When I went in there were two people sitting at the window. One was dealing with a patient the other just zoning off into space. Had to go in a second time 10 days later. Same thing. I'm sure the doctor staff is ok but forget talking to anyone one on the phone. Previous Occ. Med that was in there was terrible too. Too expensive to live in Santa Cruz County and it's difficult to get reliable help. Was told that at a Physical Therapy office a couple years ago.

New location-111 Madrone St, Santa Cruz…read more Lymphedema Therapy - I've tried all over the Bay Area and and found we are fortunate to have the best Lymphedema Clinic right here! Tea Taylor is professional, experienced and really knows her stuff. She had all kinds of excellent exercises and tips for me. I never felt rushed. She had the most healing touch. I had, what seemed like, skin adhering to bone. Miraculously, she was able to gently release that. I feel definite progress and healing after my 6+ weeks of therapy. She was kind and caring. I felt that she enjoyed her work and cared about helping me, as an individual patient, vs just 'putting her 8 hours in'. I was very happy with the parking, front office staff and the covid protocols at this Center. I highly recommend Tea.

They're really booked up so a little hard to get initial appointment. Once I got in my experience…read morewas terrific! I've got CHF and it resulted in lymphedema and my legs hurt all of the time. They were getting so bad swelling and sores that I'd be in bed for weeks at times. After going to the Lymphedema Clinic everything began getting better quickly. My PT is Tea and she's been SO informative! Besides taking great care of me during my appointments, she's given me treatments to use at home that have changed my quality of life. I'd recommend anyone with this problem to be seen at the Lymphedema Clinic and I can't speak for any other therapist besides Tea, but she has been amazing. Besides nurturing and almost more important has been the knowledge and tools she's given me to help with this condition. I was surprised to not find other reviews. I know this is a tough, debilitating thing to deal with which is why I felt it was important to let people know about this clinic and how good they are.

My family's experience with Hearts and Hands was perfectly fine. The facility was clean and had…read moreabsolutely NO "rest home" smell. I do want to take a minute to acknowledge Camilla who works at the front desk. I called into the facility many times during my relative's stay there, and Camilla was always friendly, professional, and accurate when I needed to be transferred. She is very welcoming in person as well.

They state the highest standard of care and caring, but only thing management truly care about is…read morethe almighty dollar. Take your family anywhere for their safety and your peace of mind.

I like Choice Home Health for home health care after hospitalization. They have a small satellite…read moreoffice in San Luis Obispo. And this review is specifically for the SLO office. The quality of care is phenomenal. I would absolutely use this company over any of the bigger home health companies ones in the area because it is easy to get lost among the millions of other patients in the bigger companies. But not here. Also, the office staff is warm and easy to communicate with.

They promise the world but no follow through. The RN who 1st came to my home was superb! I…read morerequested her for all visits but never saw her again. The subsequent nurses were inefficient, rushed and rude. The physical therapist was young and inexperienced. I switched companies and very happy now.

My husband was living in home care for almost three months. Excellent PT, OT and bedside care…read more Clean and professional care 24 hrs. We even enjoyed daily activities. We are grateful

Very sweet care and great service. The nurse was very nice…read moreand concerned. Always on time and good with contact.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

My loved one passed away at Santa Cruz Post Acute, and our experience there was heartbreaking. She…read morewas transferred from a Monterey hospital after femur surgery to receive physical therapy and become strong enough to return home, but instead her condition declined under their care. During her stay, she lost a considerable amount of weight, and although her surgical wound had healed, she developed bed sores on the bottoms of her feet and lower back that were not properly communicated to us (the family.) We witnessed isolation, rough handling, poor hygiene, poor communication, and lack of compassion. The food was poor, and staff often took a very long time to respond, sometimes hours. She was also frequently in a very deep sleep during the day, which raised concerns about possible overmedication. Her clothes went missing, staff would turn off her cell phone, and with her TV not working, she was left even more isolated. Vulnerable patients deserve dignity, attentive care, hygiene, and transparency with family. That was not our experience. Sally

My uncle had back surgery at Stanford Hospital. He was then transferred to Santa Cruz Post Acute…read morefor his therapeutic recovery. The quality of care he has received has been outstanding. Our contact person Jessica has been on point updating us every step of his recovery. We are simply speechless at the marvelous care he has received, and how much improvement he has made, since he began his recovery journey. I thank every single staff member that has made my uncle's stay comfortable. On behalf of our family we highly recommend Santa Cruz Post Acute for all your recovery needs.