One word -- NIGHTMARE!!!!!!…read more Of all of the businesses I have ever dealt with this business was by far the worst experience I have ever had -- and I am a business owner myself!!! Let's start from the top: 1. We (my wife and I) book our fight in January of 2014 to fly from Phoenix, AZ to Page, AZ to go white water rafting down the Grand Canyon with my father in law. For those of you who aren't familiar, those rafting trips have to be booked a year in advance, for private trips often multiple years in advance with a lottery for who can raft it (population caps on the trips). 2. Four Days before the flight Great Lakes tells us that it is now FIRST COME FIRST SERVE ON THE FLIGHT!!!! Wait what? First come first serve seating? NO FIRST COME FIRST SERVE BOARDING!!! If we don't get there before the other passenger's we're screwed, and if we do get there before them they are screwed. 3. We had already booked flights with Southwest so we knew we would only arrive an hour before the other passengers. Needless to say we did not get there in time to get a seat on the plane. NEXT you would expect Great Lakes to say "oh sorry we couldn't get you a seat, let's get you a refund -- and some compensation for the $400 and 7 hour car ride you are now going to have to spend on a rental. Did we get that? OF COURSE NOT! Did we even get a refund? NOPE! Luckily we were able to get our credit card company to reverse the charges otherwise I would have likely called their phone number once a day to tell them to quit their jobs. Like I said -- NIGHTMARE!!!!!

Flight cancelled less than 24 hours before takeoff…read more I purchased a connecting flight for my son in November to fly from Page Arizona to Scottsdale, and then connect via Southwest to San Diego. The ticket was a round trip purchase leaving Page on Friday April 11th and flying back on a Monday April 14. I booked through a travel agency as I was told that was the best option for booking with Great Lakes. The day before my son's flight, I received a confirmation email and phone call from the travel agent. It had been over a year since I had seen my son, and he was coming out to see my little sister get married. My father is quite ill, so we were going to pack in as much as possible for his short trip. A few hours later, just after noon time, I received a phone call from Amanda with Great Lakes Airline. She informed me that my son's flight has been cancelled. Her reasoning was that the pilots had flown too many hours and they didn't have any planes at the airport. She also mentioned some kind of mechanical issue. She said there was another flight on Saturday, but she couldn't guarantee they would be able to fly my son that day. Seriously??? I booked this flight months in advance. How can they be so disorganized to not plan for this? Additionally, I would expect them to offer alternatives, but all she could offer was a lack of trust that even if we booked for a day later, there would be no guarantee anyone would be able to fly my son to Scottsdale. With this lack of trust in Great Lakes Airlines ability to fly my son, we didn't want to chance that on Monday he wouldn't be able to make it home. We were forced to cancel both flights. The lack of compassion from Amanda and the sheer carelessness of the airline has left me highly frustrated and very upset. I do not feel at all confident that I can book a flight through Great Lakes Airlines. While I understand things happen, the lack of customer service I received in this situation is highly unacceptable. Sadly Great Lakes Airlines has taken advantage of the monopoly they have in Page to offer flights and in turn it reflects on their subpar customer service.