I just want to give Oscar, Mngr of the Pomona store a shoutout for taking that extra step and calling the manufacturer of doors...to get me the size that I needed!!! My door guy went there to order my door and the girl at the register was not willing to call the manufacturer to confirm the order he was trying to give her. She just kept saying they don't make that size...wrong!! Anyway...thanks Oscar...a long time looking for the dimensions of my door! read more

As soon as I walked in there was an information girl that told me which aisles to find some electrical supplies I needed. This is a big place and I still needed a little help pinpointing my items, and lo and behold there was another guy to help me. Great customer service! read more

This place is a life saver! Seems like when H-Depot or Lowe Lows are out this place always has it... It's a bit far for me to drive to but they always come through with what I need. read more

Yes, they have some good prices, however limited stock on hand. Buy and get the items you need the same day and DO NOT use their version of Will Call. Our project was to remodel our son's bathroom, our contractor had gone to HD Supply in Pomona, purchased all of the items which were placed on Will Call. I was designated to pick up the supplies since I had a truck. When I arrived, they called a team member who went with me to take the items off the shelves, nothing had been segregated for me to pick up. When we had completed our mission to find the items, 4 items were not available. One was coming in in the next 2 days. The other items were in stock but were on the "TOPSHELVE" and could not be brought down. I made a second trip to HD Supply only to find that of the 4 missing items, only 2 were avaliable. One if the items was the bathtub, this was necessary for the job to begin. I was told that my bathtub, which was in stock two days earlier, was not there and a regular customer had bought out all of the stock. So my tub was sold TWICE. This customer was able to buy all that he wanted without a flag coming on their computer systems saying one was SOLD. THIS IS SO LIKE THE AIRLINES OVERSELLING SEATS. I WAS OUTRAGED TO FIND OUT THAT MY ITEM (bathtub) HAD BEEN SOLD TO SOMEONE ELSE. I NEEDED THUS TO START THE JOB! Finally, the GM stepped in and found a bathtub at another store which was delivered the next day. The point being, I should have been able to get all of my items the same day or be notified of items that were not available. DO NOT EVER USE "WILL CALL" IT WILL ONLY CAUSE YOU GRIEF. read more

What a great find! Prices are cheaper here than at Home Depot and Lowe's in y opinion. I can't stop going back!

I had to go to HD supply 3x today and each time i went in i had great experiences with different workers. I was surprised how friendly and genuine the workers were there. The greeters in the front didn't act like they were forced to say hi or didn't seem miserable. A lot of workers now and days show how much they hate their job but not the workers here. Not only were the ladies in the front great but so were the workers on the floor and the cashiers. Overall i was amazed how great everyone was, and the prices on their products are unbeatable. read more

Bad customer service !!! They have a lot of employees just standing there and they see you but are too lazy to ask you if you need any help. I asked 2 employees what I was looking for and they just told me to go outside and basically help yourself!! read more

Two days ago we eye balled the machine we would comeback to rent. We come back Saturday ms the machine displayed is not not working!! Why keep it there in the rental are at all? AT least tag it as "down for repair". They won't even call another store to See if they that machine for rent elsewhere read more

Bought kichen cabinets that were delivered to my home damaged. I recognize one of them when it was damaged at the store and warned them not to send me that one. When they arrived they did send that one plus two other damaged cabinets. I told them I don't want them because they're damaged. The driver even told us these are the cheap one people buy to flip houses! "Why didn't you tell me at the store they were for you". I asked for a refund of my $966.79. They told me they were keeping the $140 for delivery but the rest was all mine. I told them why I would get charged for the company sending me damaged products. They said they would give me a 10% discount and free delivery but no refunds if I don't buy. I guess we go to court and let a judge decide. read more

This place was absolutely CHAOTIC! I couldn't find help and when I did he wrote some numbers on a piece of paper and said to take it to the register. Well when I arrived at the register there was no line just people standing. It took each cashier 30 min s help each guest and that was ridiculous. There were only 2 cashiers but 20 people hanging out at customer service. I'd rather go to Home Depot or Lowes. read more

I am a resident of Diamond Bar ca for 25+ years . been going to contractors for years . I purchased a bad batch of redwood . Went kindly to the Manager Oscar to see if perhaps he would give me a small discount on the next 200 pieces that i needed to purchase To replace the bad red wood pieces i had purchased , In disbelieve he shut me down and told there was nothing he can do , now remember i am from diamond bar NOT pomona , Been going to contractors for years and this 9-5 individual could NOT make a return customer happy . For sure 100% i will be going to upper management to complain....PEOPLE LIKE HIM NEED TO GO WORK ELSEWHERE. read more

Great place. Hands down best prices, I checked everywhere. Good staff too. Will recommend ti friends and family.

Only getting a 1 star because we loved the tile selection. We thought we were getting a great deal on cabinets and a "granite" counter top but when we got home turns out the cabinets were a piece of shit that crumbled under the weight of the "granite" and the granite was synthetic. We went to Lowes and we got quality cabinets for a third of the price. And they came with hardware. Sad that this "discount" retailer fools us with lack quality product. read more

I am a resident from Orange, I brought a fiberglass door with plastic rapped box. I found frame is broken when contractor open the box prior installation. Front of the box was opened and missing invoice docs, frame was not visible as it is completely coved by box. I believe, damaged item is repacked and tried to sell to customer. Tried to return the item after few hours same day, but the manager refused to accept or refund money. No help received from management or other staff. I do not recommend this shop. My contractor and myself stop shopping from HD supply. Make sure to open the box and check your item before you leave shop, if any purchase. read more

Christian was super helpful and answered all of our questions. He took the time to walk us around and show us what we were looking for. Hardware stores can be intimidating, he made it easy to find all the items on our list. Highly recommend shopping here. Great prices and service. Bring a sweater it's cold in there. Thank you Christian! read more

They have a good selection of laminate flooring and doors in stock, but that's about it in regards to selection. Prices compared overall to Home Depot and Lowes are slightly higher on average. In addition, finding help is a crap shoot. The one cool thing is lumber, you can drive your truck into the lumber area and load your car/truck. Kinda like a wood drive thru, but then you have to wait to get an invoice slip, go inside and pay, then drive back out and get your stuff inventoried again to leave..so that not so great. read more

First off I was surprised at how slow they were when I got there this afternoon. More employees then customers I'm really shocked at how lame HD supply has become. Even with too many employees it took 45 minutes to get someone to help me. I had to ask 4 different people before they had someone meet me in the cabinet area. They didn't end up having what I wanted but why does it take 45 minutes to tell me this when YOU HAVE NO CUSTOMERS!? Never again will I shop at their store. So if you plan on shopping here make sure you do it when you have no plans for the rest of your day, and definitely don't do it in the summertime they spend too much money on payroll to run their air conditioning. I was sweating the entire time I was there. When you spend 45 minutes to wait to have a 5 minute conversation while its 100 degrees you get pretty frustrated. Enough so you get home and write a Yelp review to hopefully get someone to save themselves the headache and just go to home depot. read more

Bought some Windows here a few weeks ago and a pond picking them up I realized they were ordered incorrectly my mother in law. (nail in instead of retrofit) . Started to kind of freak out because I have only installed the retrofit ones. I spoke to a woman named Vanessa and she helped me out greatly. Couldn't return them as they were special order but spoke with management and they made it so the new Windows still fit in my budget. Keep up the great customer service. read more

Pretty good prices but there are no sales people available unless you go to the front and ask or are lucky enough to see one walking by. The best thing about this place is that they do have good prices and you may get a REALLY GOOD price depending on what your looking for and if they are having a special or not, if it's on clearance, or if you're not picky and they happen to have 1000 of what you're looking for. They also have a sign up club that sends you emails and gives you a free gift just for signing up. But the best thing is the prices. Sometimes you can really get a deal. read more

The people who answer the phones here are really nice and patient. I am a home improvement novice and they really helped me. Didn't give me the impression that I was bothering them and took the time to answer all my questions. Also, I did not experience any long holds but spoke to someone right away. They seem to have good prices. read more

I went to HD Supply for electrical I ended up buying sinks, hardware, a shower door. The guy who helped me, Rudy was great. He knew his stuff. read more

Great place. Lots of products. Two people here really know their stuff. Nadine at the counter and Don on the floor. Great employees

Really great service twice in a row, that is why I'm here to say. Bought some cabinets that you assemble and found some problems but they made it right, no hassle. Great prices though much of the merchandise is contractor grade. Choose carefully, look for damaged boxes. read more

What a joke this company is... Prices aren't all that great neither compared to other big box stores, which was actually their selling point. I'll stick to Lowes and Home Depot in the meantime. Their shipment of floor tiles resulted in 4 out of 20 boxes severely broken (that's 20% of the order). Lowe's shipping is $80 flat rate and I've never had any issues with shipping quality. Contractor's warehouse was $120 + $15 for pallets I had to return in order to get back the money. Who's going to load those dirty pallets in their car, then drive back just to retrieve $15? That's a scam... read more

It was my first time at this hd and i went to pick out a toilet but was unsure of which one to buy ..when a nice gentleman approached me i believe he said his name was mike i had a lot of questions and he was very knowlagable and answered all of my questions. I wil definatly be coming back read more

I have spent hundreds of thousands of dollars remodeling several of my properties. I have done my homework on best prices on building supplies. This place beat out all top retailers, even on their sale prices! If you want Contractor prices without a contractor's license then this is the place to shop. They carry everything to build or remodel a home. The same beautiful double entry doors selling for over $1,200.00 at another leading store was at HD for just under $700.00!!!! The prices are AMAZING!!! read more