Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

My husband and I came here looking to replace our antique…read morebaldwin door hardware. Backstory: our sellers from hell didn't leave the set key, or inform us it was broken. Jeff, knew exactly the door we had. Then he explained in detail what we had on our hands and even threw in a referral to two locksmiths. I was listening to him, he explain the difference between the two referrals. the budget friendly referral is not budget friendly anymore, but over the phone we liked his customer service over the other. Jeff's expertise was flawless down to him running to his stockroom to provide us the parts. Since we were in a rush to get the job done & be back for a delivery. (new home owners) alert. Jeff is the "Aidan Gillen" of Hardware. But I sure caution: DO NOT use their budget friendly referral. That man doesn't have the expertise for these beautiful complex doors, we ended up replacing the mortis lock (+additional $350), then this budget guy took the wrong measurements of our equipment and shaved down the door tongue pin too far, the replacement cost us an additional $50 and change. Plus their service fee $225. Our business will be back, despite the locksmith experience. Have your own locksmith in hand, hell we found out a family friend is going to give us the family discount now. Just ask, we may even have neighbors who are experts that we can trade trades with. Thank you Jeff! and Huntington Hardware.

I love coming to this store when I need lumber- service level is excellent and getting them to make…read moreyour cuts at no extra charge is the best - my only comment is sometimes the staff simply can't count properly- I can in asking for several pieces to be cut a certain size -- I had to help the staff figure out what size lumber was needed or how many cuts out of a 12 piece - nice guys with great service but needed help with math -

Thank you so much for the 1/8 and 1/4" hardboard panels, they're really great, and I really…read moreappreciate the friendliness, it's my favorite lumberyard

Great customer service, was looking for a item that this Ace hardware in San Dimas carries only…read more Purposely drove 25 miles to pick it up. Bought one set left it in the car, then I went the back in to get a second set for the same great deal. Btw there is a Ace hardware a few minutes away from where I live. Yet they don't carry the item I want.

Ace Hardware is the place to go when your mind is creating. You know what you need for the project…read morebut you just not putting it together. When I got there I told the lady in the front what I was looking for, she directed me to the aile, told me someone will come help me. Someone did. He was a big help. He also let me know that I can return what I didn't use. The country atmosphere of the store is really comfortable. Thanks

Service and hardware knowledge is great at ACE in Diamond Bar…read more On July 3 and after 40 years, we replaced our old natural gas grill with a new one. Wanted to be ready for a big July4 barbecue party. We assembled the new grill and found that the NG nozzle from our house didn't fit the NG receiving hose from the new grill. Thanks to the excellent technician at ACE we found an adapter for the new grill to safely draw gas from the NG hose at our home.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

Contractors' Warehouse has many home construction products available. I came for bathroom lights,…read moremirrors, and towel racks. They have diverse options that are nicely labeled on the display and inventory section. The prices for some items are better than Home Depot. However, prices for cabinets and counter tops are more competitive elsewhere. Most stores nowadays only carry modern options, and here they carry the not-as-trending models too. Brand wise, other stores carry more options. For example, I didn't see Pfister or Kohler facets. Although the aisles are nicely labeled, it was hard finding my way around to the sections I needed without asking. Even then, not all employees knew exactly which section had the items and would give a range instead. I recommend monitoring cashier behavior. My cashier gave the impression of lacking respect for customers. She kept talking about food and lunch orders with the coworkers, looking at her nails, ignoring me as I waited at check out. It was not until I asked a third time if I could check out that I was acknowledged. Additionally, I was the only customer at checkout... I hope to see the checkout experienced improved for the future.

I was looking for interior doors and tile for my bathroom renovation. The staff was helpful…read moreand pleasant. I had a of questions when one employee did not know the answer to my question he referred me to customer service. I took photos of the bar code of the doors & tile and the cashier rang me up. My contractor picked up my order. I'm happy with the quality and price of my purchases

Bought a fridge. Good price, good quality, good warranty…read more Peace of mind! Sales people were knowledgeable and helpful.

I went shopping to look for a ring, battery door doorbell, plus. Went on Amazon and it was a little…read moretoo pricey for me. I checked other websites a little too high price. I looked at lowes.com and found the exact item I needed for the Best price point. So easy to look online and find exactly what you need without getting in your car and driving. The best part of this as I was checking out. Holding a credit card for lowes.com saves you so much money. This discount paid for the shipping. The star in this reviewed. It was delivered to the front door. To be that is Red Carpet Service. I ordered the ring at 8 AM by 950. It was delivered to the front door. Can Life be any simpler? I don't think so. Thank you, always Home improvement for making the shopping experience a little bit sweeter.

We found a wall mounted kitchen faucets we liked online and it said that 3 were in stock at the…read moreHome Depot. Though we looked for it ourselves, we couldn't find it, so we went to customer service and Samantha was super helpful, checking the store inventory for the item and then heading back herself to find it while we waited at the counter. Very smooth process and we were happy because we needed it sooner than a week (which is how long it would've taken to be available at Lowe's). We were in and out of there in 15 minutes!

5 stars, no question. Huge shoutout to the building and lumber team at Home Depot in Pomona, they…read moreset the bar for customer service. Every visit, they've gone out of their way to help, whether it's finding the right materials, offering knowledgeable advice, or loading up heavy items without hesitation. It's rare to find a crew this consistent, friendly, and genuinely invested in helping customers get the job done right. I've been in a few times now, and the experience is always the same, quick help, great attitudes, and zero hassle. You can tell they take pride in their work, and it shows. Definitely one of the best-run departments I've come across. Appreciate you all!

Everyone in the store seems very friendly and always asking if I need help, greeting as I enter the…read morestore. Easy and clean, a lot of help from colleagues. I normally go there a few times a month to pick up gloves for my wife's business. Great shopping experiences.

This was just a quick purchase of tape I needed for a project. I just wanted to note the great…read morecustomer service and help I received in a 15 minute visit. I asked for location I could find some tape and immediately had one of the representatives walk me over to the aisle and asked if I needed anything else. When I checked out Ali the manager greeted me with a smile and asked if I needed the holiday discount which was great when everyone could use a break. She helped me register my account and was very pleasant. It's not often I get any customer service at all in any of the competitors stores and a discount. So this was a nice surprise to a local hardware store that I will now visit more often. Thank you Ali and team!

There are some people who just get customer service…read more Daniel in appliances- 10 stars. You are terrific. Thank you.

Waited 40 minutes in the lumber aisle for help. Associate…read morethat claimed help was coming was very nice. Grew tired of waiting. Absolutely asinine to wait 40 minutes.

The other day I went to Lowe's to pick up a gift for a dinner party that I was going to. This was…read morea thank you gift. I walked by the herbs and the selection of the herbs were beautiful fresh well watered. The price of the herbs were such a value to me. I picked out the four best herbs and went inside and found the most amazing hanging basket.. Somehow, that all found its way into my basket. When I was checking out with Martha B. The service she gave me was above anything I've seen in a such a long time. When I was checking out, I shared with her. I was trying to find helped and making an appointment to get vertical blinds. This gentleman named Jake came by with his phone. Made an appointment with me. Now this is customer service. Thank you, Martha, B and Jake for making my shopping so much more special. Way to go you too.

I completely loved the service Stacy showed to us during our visit. We were picking up plants and…read morewhen one didn't have a price at check out she without missing a bit had another associate Nick I think that was his name watch the registers (he was also very kind) she went to check the price and even often liners for our car so transportation the plants wouldn't mess up our car. She is always so friendly every time I see her to not only me but all customers. Stacy you rock and appreciate your service!