I went to the clinic on Monday March 10th as I was extremely ill. I told the doctor that I thought…read moreI had a sinus infection because I generally get them this time of year. She opted to test for Covid and the flu which is understandable. The tests both came back negative and I stated I would need antibiotics because it's the only thing that works or I'll get worse. She said that I should simply rest and it'll run its course. Not listening to her patient caused me to get pneumonia and now I'm out of work again with worse symptoms way more pills to take all because they won't give antibiotics or listen to their patients.

Making an appointment was the easiest thing about this place…read more Now, I know why. Even though the wait times were short and overall the staff was friendly, the communication is TERRIBLE! I was assigned to Katlyn Lavin PA-C. My initial visit seemed fine but a little off. The nurse in charge of taking my initital vitals was pleasant enough, even though she seemed a bit unsure of herself. When she attempted to take my temperature she explained that the thermometer was a "bit temperamental". She was unable to make it work and said we would get back to that. Although we never did. Also, in taking a basic eye test, they made me stand in a hall with one eye covered reading letters off a chart. Seems easy enough. Except, at least 3 people walked down the same narrow hall which was incredibly distracting. All of that could be overlooked if the rest was consistent, but far from it. I had several blood tests taken as well as an EKG. I was told that if anything was off with the results, the doctor would call. I was also asked to make an appointment for the following week to have a Holter monitor attached for 48 hours. While speaking to the woman at the front desk, she asked if I needed an appointment card. i did not as I had entered it in my phone. When I showed up Monday, no one had put me in the books. Perhaps, they need to make their own appointment cards. After only a short wait (once again, this makes sense now), my monitor was put in place and then I was handed an appointment for a specialist in Springfield. I was told my blood results were not back yet, they were setting up a total of 3 appointments with different specialists for varying conditions. I am all for being cautious, but this seemed completely peculiar as I just had the monitor put on AND, the PA still had not called. 2 days later, I returned the monitor. Katlyn was not in the office and my blood results still weren't in. This was a week after the "2-3 day" window they had initially told me it would take. Funnily enough, when I opened my mail 2 hours later, my blood results were there with some pretty shocking news. News that the Dr. or PA or whomever was supposed to call me with. I called for 2 days in a row to ask questions. Stacey told me Katlyn was with other patients and she would hand deliver the messages. No reply. But I keep getting mail from the appointments set up from specialists. This seems to be a practice that treats patients like a Production Line. Don't waste your time as they clearly won't waste theirs.

Yes ! Great place. The ONLY urgent care I go to in the area. They treat you with dignity and…read morerespect and honestly are knowledgeable and take your concerns seriously. Front desk staff are very nice and you'll feel comfortable taking your children here as well. Highly recommend !

The entire team is tops! From the time you walk in you are greeted with prompt professionalism and…read morethis gets carried through the entire visit. Provider Mary Beth PA is an attentive and caring professional - Metal shard in my heel "puncture wound" which required removal. She managed it with ease. It was not the first time we have been here and would come back with confidence in the care. Thank you!

I went in for an infected splinter. Let's just say my body didn't do well with the lidocaine shots…read morethat had to be administered. Sweating, almost passing out, feeling extremely nauseous, that's just typical to how I handle getting shots. Bryan and Brianna were awesome in tending to me with ice packs, anti-nausea medicine, and a thankfully not used puke bag. Brianna was the one that got the splinter out and she was great with continuously asking if I could feel anything during the procedure. Thank you both for taking care of me.

This place is a gem! My 91 year old mom had a bad cough and her provider wouldn't let her make an…read moreappointment. They told her to go to the ER. She didn't feel comfortable doing that because her symptoms were not emergent. So we went here. It was quiet, clean and the receptionists were so helpful. The provider was caring and knowledgeable. Turns out my mom had pneumonia so I am very grateful for their care!!

The care was good and the people nice BUT their billing dept is either incompetent or just too lazy…read moreto correct paperwork. I have BCBS of Florida- PUC kept billing BCBS of Massachusetts, and kept sending me bills because (they said) my insurance didn't cover it. Only PUC is in network with BCBS of Massachusetts, and PUC is in network with BCBS of Florida, and BCBS of Florida covers me nationwide. I verified this with representatives from BCBS, and verified that I was covered at PUC. I paid PUC the amount BCBS said I owed, and then ask PCU to refill with Florida. They filed again with Massachusetts, and billed me again. I wrote again and asked PUC to file with Florida. They filed again with Massachusetts, and billed me again. I call PUC - they are based in Utah. On the phone, PUC Utah said they would refile with BCBS Florida. But they filed again with Massachusetts and sent me another bill. After 4 bills and a threat to send the bill to a collection agency, I am paying the amount that should be covered by my insurance. Just a warning before you accept any medical treatment from this group, make sure you're willing to pay for yourself - because insurance is not honored if their billing department has to do something super-complicated like find the address for Blue Cross Blue Shield of Florida and change the paperwork that's already in the computer to resend it there.

I had an appointment on 8/17/26 @11:10am for left blockage due to earwax impacted. The provider…read morecould not finish removing the wax and gave me a referral to a ent in Enfield CT which I did not want. That afternoon I went to Holyoke urgent care across the street and they finished the job and removed all the wax but the provider at Priority 1 caused some ear irritation near the canal which is very tender and needs to heal. I would like a refund on this visit along with my Co pay amount as well. Thank you Robert Durant 137 Simonich Circle Chicopee, Mass 01013

Denies service for disabled patient. Because the insurance was with different company even though…read moreit show active. And Waited 45 minutes so they could work out the situation. This is so unprofessional need to reevaluated their system.

Very dissapointed in the receptionist who answer the phone when they open,use a recording all…read morereceptionist are busy helping other callers,at 8:30 am then you wait 15-20minutes before they do answer if your lucky. My chart doesn't know you,can't be verified,customer service does not return your call or answer your email.who is the CEO? Nurse's don't call you back My chart is an excuse for lack of care for receptionist who don't answer the phone leave the answer machine on if they feel like talking to you you have to wait until their ready to.I ask the CEO of this place to call at 8:30 see how long you wait? I went Thursday for my appointment had an xray they found something,a nurse was suppose to call me back,never did,I tried my chart 4 times can't be verified,I called customer service twice,never got a return call,sent an e-mail never got an answer back. This place needs to be investigated if you care do you?

My entire family has been with South Hadley adult medicine for about seven years, with my husband…read moreand son regularly, seeing Dr. Faye and my daughter and myself seeing Teresa Lind. We have had nothing short of amazing, personalized, and caring attention from both Dr. Faye and Teresa Lind, weather routine physicals, an illness, office visit or a few things that quite frankly were more serious. They are absolutely wonderful, as our the nurses, who always call back with guidance the same day, if not within hours of my message. I don't write tons of reviews, but know how frustrating and disheartening. It can be to look for a good GP, haven't gone through that myself eight years ago. Thank heavens we landed at South Hadley adult medicine - I cannot recommend highly enough.

Dr. Leombruno is by far the best Primary Care doctor you could ask for. He is kind compassionate &…read moretruly cares about his patients. The wait time is very reasonable, and the entire staff treats you with respect. They really do their best to assist you with your needs. If I could give more than 5 stars I would.

came here for some work place testing. I didn't have an appointment however they were able to…read moreaccommodate me anyways. I did have to wait a bit but that's to be expected. The reason I wanted to leave a review is because while waiting I noticed how kind and caring the staff were to everybody that walked through. They were extremely patient with everyone and went out of their way to accommodate the people who needed a little extra help filling out forms etc. The staff who did my testing were also very professional and kind. I have to do work place testing frequently however this was my first time at this specific location and I just wanted to shout out their staff bc I believe they are doing an amazing job and have great attitudes!

If I could give it a lower score, I would. I've been to this urgent care multiple times now,…read moreusually for drug screens. You would think the people the service desk tell to drink water would be priority because, you know, bladder??? Every time I come in i'm left feeling like I'm legit about to have a bladder accident, waiting hours just for a drug test that takes no more than 5-10 minutes. I'm not the only one--There's been people while I'm in the office who experience the same thing. I understand the workers here have a job to do and at the end of the day--we're only human and can only do so much. But, the service here is just too slow and unorganized. I don't know if they're lacking in staff, or if this is just how they are working, but something has got to give. Until then, my honest score of this place is 0. DON'T COME HERE IF YOU DON'T ABSOLUTELY HAVE TO.

This is by far the WORST medical company I have EVER had the DISPLEASURE of dealing with. It is 24…read morehours AFTER my visit. I STILL cannot get the prescriptions they recommended BECAUSE the medications prescribed ARE DISCONTINUED. DON'T BOTHER WITH THIS COMPANY!!!

ER Wait way too long there for 17 hours with a badly infected toe not seen. Had to leave and find…read moreanother ER who shipped me back to Baystate Via ambulance. THe surgery went well and the staff was great