Making an appointment was the easiest thing about this place.
Now, I know why.
Even though the wait times were short and overall the staff was friendly, the communication is TERRIBLE!
I was assigned to Katlyn Lavin PA-C.
My initial visit seemed fine but a little off. The nurse in charge of taking my initital vitals was pleasant enough, even though she seemed a bit unsure of herself. When she attempted to take my temperature she explained that the thermometer was a "bit temperamental". She was unable to make it work and said we would get back to that. Although we never did.
Also, in taking a basic eye test, they made me stand in a hall with one eye covered reading letters off a chart. Seems easy enough. Except, at least 3 people walked down the same narrow hall which was incredibly distracting.
All of that could be overlooked if the rest was consistent, but far from it.
I had several blood tests taken as well as an EKG.
I was told that if anything was off with the results, the doctor would call. I was also asked to make an appointment for the following week to have a Holter monitor attached for 48 hours.
While speaking to the woman at the front desk, she asked if I needed an appointment card. i did not as I had entered it in my phone.
When I showed up Monday, no one had put me in the books. Perhaps, they need to make their own appointment cards.
After only a short wait (once again, this makes sense now), my monitor was put in place and then I was handed an appointment for a specialist in Springfield. I was told my blood results were not back yet, they were setting up a total of 3 appointments with different specialists for varying conditions.
I am all for being cautious, but this seemed completely peculiar as I just had the monitor put on AND, the PA still had not called.
2 days later, I returned the monitor. Katlyn was not in the office and my blood results still weren't in. This was a week after the "2-3 day" window they had initially told me it would take.
Funnily enough, when I opened my mail 2 hours later, my blood results were there with some pretty shocking news. News that the Dr. or PA or whomever was supposed to call me with.
I called for 2 days in a row to ask questions. Stacey told me Katlyn was with other patients and she would hand deliver the messages. No reply.
But I keep getting mail from the appointments set up from specialists.
This seems to be a practice that treats patients like a Production Line.
Don't waste your time as they clearly won't waste theirs. read more
