PLB was very responsive and communicative. Able to come replace our front door handle and locks the…read morenext day. Even showed me how to rekey! Very informative. Would recommend.

Above and beyond service. She was flexible to my needs, being that i was jn a bit of a pinch. She…read moredidnt take advantage of that either, worked with me and fit me into her schedule on short notice. She is thorough and asked questions specific to the locks/knobs and knew exactly what to do when she arrived. This is a professional with a heart of gold. She made sure the keys were cut perfectly, no nickel and dime'ing on price, totally worth the service all the way. I wish my locks needed rekeying more often, just to have her services again. No hype.

100000/10 recommend!! Adrian was amazing. I haven't…read moreexperienced service like this in a long time. I called, got a quote, and he actually offered a better solution than what I was originally looking for. He fixed my issue super fast! He's extremely reliable, knowledgeable, and kind. His pricing was more than fair, and I really appreciated that he didn't take advantage of my lack of knowledge. I truly can't recommend him enough and am so grateful for the help!

I needed a key cut for my Xterra and Adrian came back with a super reasonable quote. I drove out to…read morehim and 15 minutes later I had a working key. He even gave me the key code so that if I ever need an emergency key cut, I could just give the locksmith that information and they could cut it straight away. Well, he's the only locksmith I'll be using in the future and I'll be sure to send everyone I know his way! This is exactly the kind of business you want to deal with: honest, responsive and professional!

Sadly I loved being able to go to the Universal City location and they have since moved to New…read moreBraunfels. I'll absolutely still patronize just probably not getting my regular house key made there because it's a bit further than I want to drive for that. Amazing key services

Service with a smile is always a great way to establish a good connection. Keys made and needed…read moresome additional adjustment. Can't get that from a machine. Several other keys were made and the entire experience was rewarding. Newer owners since my last visit but the helpful service is still there. Safes and commercial available. Very reasonable prices.

Needing a professional locksmith to create duplicate keys that the standard Walmart key kiosk could…read morenot, I came across Priest Lock and Key. Come to find that they do not have a brick-and-mortar location but instead are 100% mobile and available 24 hrs a day. The person I spoke with told me that there is a standard service charge to come to your location (call to get current charge) which I didn't want to pay for such a small job, but he did tell me that I could meet one of the trucks at a current job site at no cost.....giddy up! The job site was not too far and the tech was given my contact information and would be expecting me. I get to the site and the tech was able to knock out the job really quick and for cheap. They can take credit cards payments on site and I was done in less than 10 minutes. I will keep their number in my contact list.

Called to get a quote! The guy who answered the phone was the absolute worst by asking a million…read morequestions as if I was on a witness stand. Dude, I need a locksmith, not a judge and jury! My first instinct told me not to call this place because of the business name. I should've followed my instincts.

Called My Good Samaritan to get a quote to come out to rekey the front door to my property for me…read more A week later I was ready to commit to the service, he was scheduled to come out April 15 at 4pm EST (3pm CST) I live out of state so I had to coordinate with my neighbor to make sure the locksmith could be let into the home. April 15th came and at 530pm EST (430 CST) I received a message from my neighbor in San Antonio making sure I knew the service hadn't been done yet. I texted the locksmith to get an update, it was stated that they were behind on a job and if my neighbor couldn't stay behind to wait for them they would just unlock it themselves. Cool, no issue. I was at a training exercise for my job and I instructed the locksmith to contact my spouse as they'd be available and I wouldn't have my phone. At night I got home, asked my spouse if he paid the locksmith and he said he was never contacted. Today, April 16 at 2pm EST I texted the locksmith and asked if they planned on coming back since the service wasn't fulfilled. I was reassured that they'd show up, yesterday they fell behind on a job. Cool, next time a heads up would be neat since I live out of state and there are other moving parts to this. 6PM EST I get a message from my spouse that the new locksmith that was sent out to do the job was charging us $150 for 5 locks, an amount I never agreed to. I got into contact with the locksmith at my property and explained that the person I spoke with (owner? Not sure) did not detail that it would be 5 total locks with a total cost of $150. The locksmith kindly explained the breakdown of pricing and that when its a rekey service, its standard to do all the exterior doors. Makes complete sense, but that has to be something that needs to be talked about when scheduling a service with a customer. At the end of the day I met the locksmith at $90, for his kindness, understanding, and professional demeanor. I wish that the owner (?) had explained this information and cost amount to me before we scheduled the service. I would have been fine paying the $150, but not after you flaked on the job the first day without a heads up and then wasted your employee's time and mine. The poor guy seemed super nice on the phone, too. Make sure you explain in detail what you need before having these guys come out.

Oscar responded quickly and was available the same day to work on our safe. He did excellent,…read moreprofessional work--efficient, knowledgeable, and easy to deal with. Highly recommend, and we'll definitely be using him again in the future!

Could not have been nicer or more helpful. Well I had a big mess. We went through what I wanted and…read morehe gave me prices for each step and for steps we might have to add so I knew upfront what my charges should be. First my main deadbolt lock gave up the ghost and broke. Still had 2 locks, 1 in the knob and 1 on the storm door. So started looking at replacement locks and picked out something and went to install but the hole in my door was too small. So went and got one to fit "any door" at Home Depot. It didn't fit either. Was trying to figure out if I needed a handyman to increase the hole or if the locksmith could do that. Meanwhile in the same day the other 2 locks broke.By now it's Superbowl weekend. Well I'm a military widow so decide to not bother anyone on this weekend. I can just bar the door and stay home till it's fixed. I had already looked up locksmiths and they had a great review from someone I knew. So Monday I called. He fit me in between 2 already booked calls since I couldn't lock my door. So in less than 30 minutes he was here. It was a horrible mess. I had tried, so parts of 2 different locks were in use on the door. I had misplaced some needed screws. I had new handles I wanted instead of that key in knob broken handle. Didn't phase him, he didn't complain about the mess or the mixup I gave him but sorted it all out. Drilled the holes...in fact I needed yet another correction to the jam as well. My door had shifted. Maybe that why the locks started breaking? Made that deeper and even longer screws. Installed it all and made sure I could use it smoothly. Now they were my lock and handles so not warranted by him as they shouldn't be. I still have to go program at some point but for now the keys work just great! Told me what to make sure of and look for when I set it up and to call the locks customer service if I ran into problems with that. Really just part of an afternoon and I'm good to go once again. Fantastic service, a very reasonable price and done right. I will definitely use them again for any locks I need work on. And with an almost 60 year old house I'm sure I'll need more things . Very much 5 star service

I was able to get 2 keys for my jeep made in about 30 minutes for over $100 less than the…read moredealership wanted to charge for one key!! Great customer service and excellent experience.

I'm disappointed with my experience with Juan, the owner of Halo Lockouts…read more The property manager of my home hired him to install a brand-new deadbolt I purchased and a doorknob I provided (not new, but definitely working). I sent photos beforehand. After installation, he said everything worked and left. The door failed less than a week later and would not open. I sent him a video showing I tried the key, the code, and opening it from inside. He offered to come take a look and never mentioned an additional fee. Once here, after removing the doorknob, he said it was "faulty", tried to sell me a new one from his truck, and told me I owed an $80 trip fee in addition to the new doorknob. This led to confusion since the property manager originally contracted him, there was no mention of a new service fee, and this was the first time a contractor has charged to fix something they installed. As a locksmith, evaluating locks and advising on appropriate hardware is part of his profession. He later said he "didn't know" the knob was faulty, which raises concerns about whether the issue was the hardware itself or the installation. The property manager ultimately paid him. Thank you Randy Morris Realty! Juan refused to reinstall the original knob and left my home with only a deadbolt and no functioning doorknob, despite knowing I'm a single mom with twin daughters and he was being paid by my property management company. I'll be adding photos and video to support this review.

Juan and his team are my go to locksmiths. They are professional and reliable. I highly recommend.read more