I highly Lifesafer Ignition Interlock and going to S. Brazos location. I have been court ordered…read morecustomer since 2014. I chose this location for excellent employee, Mark Valkner. I've have have numerous issues, can't count them over years in same vehicle over years. Recently had to obtain court order for removal of device, to install in newer car 2016 car. Mark was very helpful with attorney to obtain judge ordered motion. He has continued to help and trouble shoot new 2016 car connection difficulties.

This business has the same owners as the West Ave. Location. They messed up my vehicle. They are…read morevery unprofessional. Do not choose Life Safer.

Do not use smart start. They only care about making money. They don't answer their phones…read more Everything is automated unless you wait for an hour and a half to talk to someone in India that doesn't speak English!!!there are other alcohol monitoring companies that are actually willing to work with you and understand that completing probation is important to you. Do not use them. They are horrible

You have to watch this company very closely. The system will sometimes notify you on, say, 3/4 that…read moreyour calibration was due on 3/3. At that point they charge you an extra $50 late fee, and there's really nothing you can do about it. You can email to dispute the charge, but you still have to pay the late fee at the time of calibration or they won't calibrate your car. If you call support, they're very limited in what they can do. They also claim there's no one else you can speak to beyond the first representative who answers the phone, even if there's a real issue that needs escalation. I might have let this go, but unfortunately this isn't the first time I've had a problem like this with this company. Be prepared to spend time on the phone and sending emails trying to resolve issues. Late fees seem to get assigned randomly, and disputing them is difficult at best. The whole process feels designed to make you give up on getting a refund when a charge isn't warranted.

I'm one pissed off customer and I think I should get some money back for how I have been treated!…read more From the very start of signing up with your company I was lied too. I was told that if I signed up then that I would get free installation and half off my first month, that never happened. The week after getting the device installed I was billed for it. It took me until some time last month to get some sort of resolution that I accepted. This was before everything that has gone on now. Your employees on the phone are rude, they lie, and no one ever does what they say they are going to do. Pull up my account and you'll see what I'm talking about. One of the girls that answers the phone there told me that they have never seen so many notes just on one customer. I made a mistake and I got a DUI, ever since then I quit drinking, I'm 492 days sober and I'm proud of that. My court paperwork says that I was only supposed to have the device in my car for one year. It was supposed to be completed by December 14th, but I got Covid and didn't get it installed until January 5th, 2022. I went in for my last download on January 5th, 2023 but your girl on the phone argued with me saying it was January 3rd. No, it wasn't I know because it was my wife's birthday and we had plans, so I had to run over and get my download and get back so I could make it to those plans. My point being is that it wasn't even one month from when I got my last download and you guys locked me out of my car. I have been stuck at my house since Friday February 3rd without my car to drive. I spoke with someone on the phone on the 3rd over it and she told me that I couldn't get an appointment that day that she would call me first thing Monday morning and either set me up for a download or to have the device taken out of my car, so I had to go the entire weekend without being able to use my car. Monday came and guess what? I never received a call so I called back and talked to Eric and he said he would call me back on Tuesday and he never did. I have called everyday since you locked me out with the exception of the weekend and I spoke with Eric again on Wednesday and he told me that I needed to go have my final download which I had already done on January 5th and I told him that again, then he told me that they were waiting to hear from the state that I had paid everything so they could set me up to have the device removed from my car. Well, that's a bunch of crap too because I talked to the state on Monday and they told me that they faxed it to you like they were told to do. I let him know what the state of TN told me and then he put me on hold for 45 minutes and when he got back to me he told me that he spoke with his supervisor and they would call me back on Wednesday, which they never did. I had originally spoken with Eric once before on January 27th asking how I can get this device removed from my car because it had been a year, he proceeded to tell me I needed a final download and I told him that I had already completed my last download and that I want to get it scheduled to get it removed. He told he would call me back the following Friday (the day you locked me out of my car) to give the state a week to get the papers to them. When I spoke with him yesterday he said he was contacting his supervisor and that I would be expedited that they would call me back that day and get this straightened out, and they never did. Each time I call I have to sit on hold anywhere from 45 minutes to an hour just to be treated like shit and lied too! Today is Thursday, I called this morning and asked to speak with a supervisor and was told there wasn't one in at the time and they transferred me to someone's voicemail so I left a message to contact me at 8:30 this morning and hear it is 6:00 Thursday evening and no one has contacted me. I have been patient and polite but after what your company has put me through this last week and still doing to me today that's out the window! I'm pissed, you've cost me money from not being able to drive to work and I still can't go anywhere. I'm going to post on as many review sites that I can find just how you've treated me and that your customer service be damned, you really need to train everyone all over again, because they don't do what they say they are going to do. I expect a resolution tomorrow or the next person you speak with will be my attorney! The last thing I want to say is that your technician in Nashville is a great guy and I never had any problems with him, in fact you should give him a raise because in my eyes he's the only person with your company that hasn't lied to me and treated me professionally! Sincerely, Charles "Tracey" West

This company has been nothing short of a total nightmare for me! First off after their 2nd shop…read moreclosed down and they did not give me a phone call I have to drive hrs to the nearest shop. Then I asked them to take it out so I could use another company and they are holding my car hostage with their device! STAY AWAY FROM THIS COMPANY!!! STAY AWARE! You are warned! You are welcome.

They charged me $413 for a car lock out service in the service area!!!…read more Service fee was $120 Car lock out fee was $293 Total = $413 I have NEVER paid that much or ever heard of any locksmith charging that much!!

Had them give me a quote to rekey some locks for my business…read more I was quoted $80 a lock for 4 doors. "AFTER" the job was done, the locksmith gave us an invoice for $480. When asked why its was $120 a lock and not the quoted $80, we were told that the extra $40 a lock was for some obscure reason that was normal for rekeying. So we asked if it's "normal" why isn't that part of the quote and he just said "Give me $400 CASH and I'll never be back." LOL!!! Yeah, like we'd ever call him/them back. They are shady!!! Be warned!