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    Conviva Senior Primary Care

    1.8 (17 reviews)
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    Abysmal reviews on every platform- stay away!
    Tigris L.

    Unfortunately, zero stars is not an option, which is what Conviva deserves. I have attached an image below from the Better Business Bureau showing Conviva's 1 star average. Their BBB rating is a D-, and their ratings are abysmal on EVERY platform. In my experience, the issues are not with the Primary Care Physicians, but with the incessantly obstructive policies and procedures. Getting a referral processed is always, without exception, an obstructive process which requires numerous phone calls and weeks of waiting. A Conviva agent tells me every time that the physician I select from my Humana network list is NOT in network, even after explaining to them that in network status was confirmed by the physician's office and Humana. Conviva continues to do this, even after I have been seen by physicians who Conviva said were not in network. Today I was told, after a few weeks, that my pending referral was denied (once again) because the physician is out of network. After I proved to the Conviva agent (once again) that the physician is in my Humana network, I was told that the referral would require an approval by the Conviva Medical Director. If the patient selects a physician who is not within the CONVIVA network, Conviva will tell the patient that the physician is not ïn network" (which is misleading) and will make the referral a long and tedious process. Clearly, Conviva has incentive to confine patients to THEIR network, and no incentive in facilitating care for their patients. Clearly, their mission statement, "Conviva's physician-led Care Teams are driven by the passionate belief that patient care always comes first" is not in practice.

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    1 year ago

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    1 year ago

    They sat on orders for an MRI for 16 days! May not be incompetent, but they certainly have a problem. Go at your own risk.

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    Marita Rios, MD

    Marita Rios, MD

    4.0(4 reviews)
    7.2 miStone Oak

    Dr. Rios is mine and my husband's primary care physician in San Antonio. She is a wonderful,…read morecaring, thorough and excellent doctor. We have both appreciated the time she takes with us, her thoughtful questions to better understand our concerns, and her professionalism. Although she is young, she demonstrated the knowledge and experience that we look for in a doctor. I recommend her highly if anyone has moved to the San Antonio area and is looking for a very good doctor.

    PATIENTS BEWARE! This practice evinces an attitude of reckless negligence to patients in need. My…read moreelderly mother who was just released from the hospital for a life-threatening condition was referred to this practice for URGENT treatment. She was refused service for arriving TWO minutes past "cut-off" time, despite having attempted to call and notify the office multiple times that she would be late due to unexpected construction/traffic (she was only able to leave a message, which they ignored). The receptionist and head nurse were rude and even laughed at my mother's situation. The other two receptionists were blithely talking on what appeared to be personal calls. There was only one family in the waiting room. DO NOT see this practice if you are looking for a professional, caring medical staff. My mother has lived in San Antonio for 31 years and has never experienced this kind of a horrific experience. I am praying that she gets the medical help she needs, since now she can't find anybody who will see her before the New Year. What a travesty and a disgrace. Beware.

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    Rickerson A Vicki, MD - Magazines & TV in waiting room

    Rickerson A Vicki, MD

    3.7(3 reviews)
    2.6 mi

    This doctor gets worse and worse as you visit her more and more. I have to go to the doctor 4 times…read morea year for my diabetes and instead of making one a double appointment so I can get my yearly checkup she only has these appointments on Thursday and does not accept other appointments on that day. Never encountered that before. To top it off I am supposed to go to a specialist once a year her people say to go to the appointment and the specialist will do the referral, last time I did that they said they don't work for my PCP, it's her job to do the referral. Instead of $55, I had to pay $175 for a simple visit. My wife and I both don't like the way she talks down to us. She ignores my suggestions and acts like she know everything. I even had to tell her one of my medications was on the list for bad side effects. I liked it better when she had a PA working for her.

    Dr Rickerson is really a great doctor. I have been her patient for over 15 years. She is very…read morethorough and listens to my medical issues and offers medical advice, natural options or referrals when a specialist is needed. I really appreciate her honesty and availability over the years. She does not push pills and she always seems to keep up with the latest medical information and keeping my medical history correct. She is able to keep my appointments timely and I don't feel rushed. I am so glad to have her as my primary care provider because I truly trust her treatment of my medical needs.

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    Rickerson A Vicki, MD - Suite 100

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    Suite 100

    North San Antonio Health Care Assoc - This is the office and these are the doctors.

    North San Antonio Health Care Assoc

    3.6(5 reviews)
    3.3 mi

    BEWARE of North San Antonio Healthcare Associates…read more I chose to establish care with PA Churchwell after she was suggested by another group. Clifford Alprin is her supervising MD. I needed referrals, bloodwork, and a consultation for some severe neurological and cardiac issues I had been experiencing. My establishing care appointment with PA Churchwell went well, she was kind and seemed competent. After that appointment I never heard from her again. PA Churchwell refused to successfully follow up on my lab work for over a month, she failed to assign me to her supervising MD for followthrough, the office was unresponsive to the imaging facility they sent me to (so I was unable to get my MRI) and once they realized I had fallen through the cracks, they promptly made me an appointment with Dr. Alprin. My personal experience with Dr. Alprin has been astonishingly underwhelming. He was unable to answer any questions about my lab work, my concerns, and lacked ANY updated medical information on methylation, genetic testing, possible solutions. HE asked ME to provide him with peer reviewed studies or articles about methylation pathways, genetic mutations, etc. I am VERY shocked this man is allowed to be the "top doctor" in this practice and now that I've met him, I simply should have never expected any better from anyone working under him. His satisfaction in his own ignorance is highly concerning. He could've referred me to someone with the answers, offered to research solutions... he could've done a lot of things differently, but instead- Dr. Alprin continually spoke over me, denied my concerns, and flat out "fired me" from the practice. All because he did not know an answer to a single question I had about MY health. I had begun seeking out alternative care, due to the lack of followthrough. I was hopeful maybe I had slipped through the cracks and could still receive any level of care, but sadly I was mistaken If you are needing competent, comprehensive medical care- don't come here. I have nothing good to say about the practice, except that the office ladies and medical assistants are very nice. However, I don't need nice office ladies, I need competent medical care.

    Dr. Walthall's is great. The team is great about getting me in and out when I am sick and seeing me…read morewhen they schedule me. He moved to 3338 Oakwell Ct # 107, San Antonio, TX 78218. https://www.nsaha.com https://www.google.com/maps/place/OakWell+Medical+Office+Building/@29.5069785,-98.4408165,15z/data=!4m13!1m7!3m6!1s0x865cf4dadf42a36d:0x533308c1ff4be443!2s3338+Oakwell+Ct+%23+107,+San+Antonio,+TX+78218!3b1!8m2!3d29.5069382!4d-98.4305146!3m4!1s0x865cf4dadefc1de1:0x2fdaa2a98e5c2dbe!8m2!3d29.5069785!4d-98.4305168

    Conviva Senior Primary Care - familydr - Updated September 2026

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