All 3 times I have had the opportunity to have an appointment, the wait time has been nominal. Karrie has always taken all the time necessary to answer my questions, explain the results of all assessments and suggest alternative natural solutions as I am not a fan of prescribed medications. I have never felt rushed during any appointment. The entire staff has been professional, knowledgeable. I will continue to have Cook Family Practice as my primary healthcare proider. read more

I have been taking my husband and ex-husband, whom I care for, to Cooks. We really enjoy Karrie, however, their front office person is not a pleasant person. We also just learned Karrie is leaving, so there is that. We are always asked to confirm the appointment and all our insurance, address, etc, before arriving online. Then, when you arrive, the front desk lady, who is extremely rude, asks you to confirm the same information you had already confirmed. When I say I have already confirmed as requested, she states I have to ask these questions to everyone. Because I was not happy with her asking again, and she knew it, she was all pissy. Hire someone who isn't a family member, and you might actually have a quality front office professional who is a friendly customer service person, instead of a robot. In addition, I was trying to get my ex approved for assistance with Novo Nordisk Assistance program because he can't afford $250/month to assist with the cost of medication. All I needed, or I should say Novo Nordisk needed, was a good email so they could send the application for Cooks to complete. I am also dealing with bad Vertigo, which I explained. Do you think they helped? No, instead they sent us a letter canceling my husband and ex-husband as patients, because I couldn't understand why an email couldn't be provided. The funny thing is, I had already started them at a new primary care. Great place if you need nothing from them, can't even provide a good company email, or assist with getting assistance. Do yourself a favor and don't bother unless you like a rude office. read more

I made an appointment as a new patient, and got one 4 months out. I couldn't remember, and got the dates mixed up. Went when I thought the appointment was, and was wrong. I asked if I could get an appointment that was closer so as not to mix up. The receptionist informed me because I missed an appointment that they will not be able to see me. The mistake is partially mine. I have no problem with the care, because I can't speak to that, because I haven't been seen by them. My problem is with the fact that I realized I wasn't sure about the time, and tried to call to confirm, and left two messages, because their policy is to leave a message and they will get back to me in 24-48 hours, and no one did. That is the most atrocious customer service I have ever seen from a doctors office, in my 61 years on this planet. The receptionist lady was cold, and uncaring. I am very disappointed in the level of caring, and customer service. I got better customer service and care from Kaiser, and they are a corporate HMO. Cook Family Practice only seems to care about form and function, rather than helping people. I missed the appointment, but to refuse to never see me because of that is uncaring, unprofessional, and disappointing. Also, I understand they have a right to run their business the way they see fit, good for them. I have a right to be disappointed in their unprofessional and uncaring behavior. They act more like a corporate machine, than a caring family practice. read more

When you question your Dr about certain medical things and she gets offended and hangs up on you, time to find another doctor!!! She stated on facebook her internet went out. But yet no call back. She knows we both know that didn't happen. If she cared about her patients she would have tried to make things right. Never happened. She got offended and I imagine her ego is more important than her patients read more

saw her once, and her staff and she was so rude so I stopped seeing her. That was 3 years ago and out of the blue i get a cologard package. So i find out that she "ordered" it for me. Now I have to deal with this mess and on top of that they have ALL my personal info, insurance, address, phone, DOB. plus she spoke about my husbands appt breaking HIPPA regulations. read more

They cancel appointment and they tell you that you request it. Lies and very unprofessional. Both my husband and I had enough of her office . Doct Cook is good, but her receptionist lies and only make appointment available if she feels like it. read more

I had an appointment at 11am, I was seen, not only put in a room, but actually saw dr dr cook within 20 MIns!!! She spent ample time with me and was kind and very down to earth. The front desk is sweet, polite and thorough. Office was clean and organized. I highly recommend this Dr (and trust me, I am very picky about who I want to take care of my healthcare needs!! read more

Cook Family Practice - Nurse Practitioner Near Me - Kingman, Arizona

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In the beginning things were well. But a lack of empathy & necessary attention to a senior (me 68) was really disappointing!! With the Corona looming I was in need of a ANTIBIOTIC to prevent an infection in my mouth. I have metal parts in my back. I was told NO you cant have a Rx. Then I asked if I was too have symptoms of CV-19 would she prescribe Hydroxychloroquine ? AGAIN HER FAVORITE WORD NO!! So if you have a disability I I would not recommend her. read more

Cook Family Practice is amazing. I've been fighting incurable cancer since 2011. FNP-V Cook is awesome. She care for her patients. The office staff are friendly and professional. I totally respect and know I'm in the best hands with this Karrie Cook. Thank you for taking such good care of me. I wish more Dr's cared the way you do. Thank you read more

Easy to get an appointment, kind & experienced caregivers who actually LISTEN and follow through. Such a huge difference from the experiences of the past five years trying to keep a PCP through KRMC's revolving door. read more

love all the staff here! everyone is always so nice and professional and the building is clean and welcoming! I definitely recommend anyone looking for a skilled and professional Nurse Practitioner to go see Karrie Cook and the wonderful ladies here. read more

She only cares about the money. Unfortunately most of her patients are seniors and don't see it

Cook answers any and all questions without an ego.Very professional.Good staff as well.Appointments can take as long as 3 to 4 weeks out.Worth the wait if your not in a hurry. read more

Best Dr office. Dr Cook takes extremely good care of me. Always is concerned about my needs. She made sure i got in to a cancer specialist when they were putting me off. Thank you so taking such good care of me. read more

turned me in contact tracing becauase i asked " just in case : can she prescribe hq. when she said no.- i fired her a#'s and gave her a bad review so did anyone ever here of a np ? (not a real dr.) Not rx but then being vindictive i had to destroy 2 cell phones $1,000 #2 I HAVE METAL PARTS IN MY BACK ( FUSION) AND I HAD PAIN & SWELLING IN MY MOUTH & COULNT GET INTO SEE THE DENTIST . IF THE INFECTION SPREADS TO THIS Area i could die or become paralyzed SHE DOESNT GIVE A DAMN!! read more

My wife went here and they were fine during her visit, when we needed them to fill out some papers for her work they did not fill them out properly and refused to fix the error. The lady behind the desk was rude and mean to my wife. Don't recommend this place due to lack of help and manners. read more

I love Karrie and her staff! I am so thankful to have someone so attentive and available for my son and I! She is GREAT with kids. The best medical provider I've ever had here. read more

Karrie Cook is awesome. After getting the run-a-round from another clinic in town for 2 weeks she handled things within 1 hour of my first visit. My husband and several friends go there now upon my recommendation and they are all happy, no complaints. I highly recommend her, her staff is very nice also. Nice clean atmosphere with caring people is where I want to be if I need medical treatment! read more

NP Cook immediately went to work on the reason for my visit. She performed more tests than the Mayo had done to make sure I got the right medication. I will be seeing her in the future. read more