Carl Cook and Cook insurance are the epitome of professionalism and service. It's no surprise that a group led by Mr. Cook would comport itself as such, as the long-time Las Vegan has a well-earned reputation for leadership and integrity. You can go with one of the national chains or the insurance shop on the corner. Or you can go with an agency that has proven itself for decades in Souther Nevada. read more

Everytime I email or call them even during the beginning of the Pandemic they get back to me promptly. I now have not only used them for my car insurance but my health and dental as well. No other broker has been as honest about my options. And if one of them is unavailable another will respond while they are out. read more

Cook Insurance Group - Great Las Vegas insurance broker! - Auto Insurance Near Me - Las Vegas, Nevada

They say you don't know you have a good thing until it's gone but I have ALWAYS known that I had a good thing with Tessa as my account manager for my NV health insurance. I haven't ever been very knowledgeable about health insurance since my ex husband normally took care of those things for me. Tessa has been there for me to answer any and all questions that I had, big... small... and probably silly. Can I also add that she never made me feel silly?? She made sure I knew how my coverage worked and that I was getting the lowest price for my income level. I can never thank her enough for all the work she did for me. I have since moved to TX and cannot seem to find a Tessa anywhere. I'm currently (and messily) navigating my own way through the health insurance enrollment process, wishing I had the same service I had with Tessa. read more

Cook Insurance Group has been nothing but excellent for the past 10+ years. Anytime I need something or need to change something it's immediate and accurate. Plus, they save me money. We insure everything through them and will continue to do so. I highly recommend Cook Insurance. read more

Cook Insurance Group - Gloria & Mike Quick - Auto Insurance Near Me - Las Vegas, Nevada

Trying to figure out Health Insurance for me was like being lost at sea. I feel so lucky to have been introduced to Cook Insurance Group and Tess Carlson. Since the first phone call she has been patient, informative, and all around had my back when it came to health insurance. She helped me find the plan that was right for me as well as helped/helping me navigate through some tricky billing situations. I recommend to anyone that needs insurance to pick up the phone and call CIP. Beyond amazing all around A++ read more

I have used Cook Insurance group for many years for my home and car insurance and have never been disappointed! Customer service is top notch and they are always looking for the best deal for me and my family. I highly recommend Carl and his team. read more

In July 2020, I was contacted by a woman claiming to be an agent for Cook Insurance to see if she could give me a quote for insurance for my business. I told her we had already renewed our current policy, so we did not need any insurance. She told me she was sure she could save me money, I told her again that we had already renewed our policy for the next year and we did not need any insurance. She asked if she could send me a quote because she was sure she could save us money. I told her one last time I had already renewed our plan so I would not be able to change anything until July 2021 and if she wanted to send me a quote for next year, then to go ahead and do it. A week later I received a policy from Nationwide Insurance with a Bill attached. I contacted Cook Insurance (who is representing Nationwide Insurance) and told them for a 4th time that I did not need insurance, I did not authorize this policy, and I would not be paying it. They told me to disregard the bill and they would make a note on the account. I then received a letter from Brown & Joseph, LLC Collections on January 28, 2021 claiming that I owed this bill and I had been turned over to collections because of repeated unsuccessful efforts made by Cook Insurance to contact me. Aside from the original mailing involving the policy and the bill, I have never been contacted by Cook Insurance, Nationwide Insurance, or anyone else besides this collection agency. I have been asked to either pay this bill for coverage that I have NEVER applied for or authorized; or prove that I am innocent by producing documents to show I was previously insured. Your agent set up a fraudulent account in my business' name with information she pulled from some random website (identity theft) just to get a commission or up her new account numbers. Someone needs to be held accountable because this is Fraud. read more

Tessa Carlson is the best insurance broker we've ever used. She goes above and beyond to find us affordable policies that include my family member's specialists. If anyone needs insurance, and has a family member with complex medical issues, I don't think you would find a more caring, professional and thorough agent than Tessa. We're deeply grateful for all her help and hope that she remains our agent for many years to come. We would give this insurance company 10 stars if we could. Thank you Tessa! read more

Too bad I can't give zero stars. I decided to switch my business insurance to Cook because a close friend of mine worked there and I wanted to support him. After he left service to my account immediately went into the toilet and due to their own incompetence to my account, I had to pay $14,000 in fines over two-year policies due to them not updating my audit results. The insurance carrier placed a fine on my policy for their screw up not once but twice. After the second time, I canceled with them but am still on the hook for a $9,000 fine because Cook didn't adjust my account to the correct reported revenue. I would advise anyone to not go with this company to have them take care of your insurance needs, you'll regret it in the long run. Learn from my mistakes. read more

WARNING!!!! STAY FREE & CLEAR of these guys! I was with Carl Cook Insurance Group for years, until I had a couple of accidents on my record. They had me insured through Travelers which was good until they decided to cancel my policy because of those dings. When I talked to Traci, he said "don't worry buddy, we will find someone else to cover you." So, I trusted him to find me someone else to insure me. Well, as my policy expired with Travelers I called Traci who btw ALWAYS tells you he will call you back! he NEVER does!!! When I finally had got a hold of him, it had caused me to lapse and the DMV fined me $250 for each vehicle, which I had three, do the math ($750) in fines which I am now stuck with!! When I called Carl Cook himself he said it was not his problem and he said its your job as a consumer to make sure you have insurance, really?!?!? Isn't this why I hired you?!?! My mistake I guess its "my" responsibility to do there job????? Do not let the other positive reviews fool you! You might be saying, oh here is just another negative person trying to bad mouth these guys because he has nothing better to do, in fact I really dont have time to be sitting here writing this, but I felt its highly important you all know the real truth about Carl Cook and his associates. I thought they were nice guys, but in fact they are poor business men...! read more

Theresa Carlson is the best ever, she knows her stuff! I had to get Obama/Trump care and it was a nightmare for me! Theresa, aka Tessa, got me insured in record timing. She works with you on your schedule. I highly recommend Tessa for her patience, efficiency, professionalism and overall, she's a nice person. read more

Cook Insurance Group are criminals and I don't understand how they can stay in business. They are basically a third party company that finds the lowest bidder for your insurance needs. Google can do the same thing with much better results. After contacting Carl Cook to find renters insurance I paid them and they sent me over the contact to be signed. Before signing I found much cheaper insurance with better coverage on my own so I declined Carl Cook's policy and was told I would receive my refund in 2 weeks. It never came. I called and they said it might take a couple of months. It still never came. I called repeatedly and was always told that Carl couldn't come to the phone and the check would be sent out soon. It's been over a year and this thief still hasn't returned calls or sent me my check. I call that theft. Why would anyone use Cook Insurance Group when there are actually companies that take pride in what they do and treat customers with respect? You don't. Find someone else to give your business to or use google to find the cheapest rates on insurance. read more

I have been a client of Cook Insurance Group for 14+ years and they handle all of my insurance needs from auto, home business and health insurance. I recommend Cook Insurance Group to all of my clients as they always go above and beyond to make sure my clients and myself are taken care of. It is a time saver to have 1 point of contact for all of your insurance needs and when it is renewal time, they always shop for the best rate for you before they renew your policy. Why go anywhere else? read more

Cook Insurance is a third party insurance company that searches out the lowest bidder for you. I started with them back in 2007 for my car insurance. Once I moved to my new bought home my insurance premiums went up and they couldn't compete with Gieco for some odd reason. I should of known right then not to continue my service with them because when it was time to cancel, the nice friendly customer service attitude changed a bit until I told them if they could get me a quote for my home insurance, then it was nice and friendly again. I had my house insurance with them for 4 years until it was time for me to move. I moved in July 2014 and they never sent in the cancellation notice to Universal North America Home Inusrance for a refund of the remainder of the year I paid for. In December I contacted them and spoke to Traci. He assured me he would fix it and give me a call back. Never received a call back. So I called the next day and he said everything was fixed that I should expect a refund that week. I waited a week and called again. He again said he would take care of it and he would call me back to give me a status update. He never called back. This went on for a couple of weeks. It got to the point when I called and started to ask him about the company I was insured with he gave me a ton of wrong information to the point I asked if he even knew who he was talking to and he said "of course we are handling your refund for the car right?" NOOOOO. I explained to him that i hadnt had car insuramce with them for over 5 years. He had no idea who he was even dealing with the entire time even though I gave him my full name every single time I called and explained I'm looking for a refund for my home insurance. Basically he was just giving me a generic answer so he could get me off the phone every day. He apologized and said he would call asap and call me right back. At this point im getting real fustrated. He again never called back. So I called again the following day and he said he spoke to the underwriter and she is sending off the check today and to call if I don't receive it the following week. Didn't receive anything in the mail again. It's now Jan 27. So I called and he said he has no Idea why it didn't arrive. This is the point when I ask what company my insurance was with. The first one he gave me wasn't even correct after i called them. I called Cook Insurance again and this time he's secretary said he wasn't available because he was sick and called in sick today. "REALLLLLLLY" I said in the most sarcastic way possible and made it clear to her that I had just spoken to him less then an hour ago and then she said he had just left. I then asked to speak to someone else and she connected me with an individual who proceeded to tell me that in the notes it said my cancellation paperwork was sent months ago. At this point i was fed up and down asked him to pull up my file and to give me the name of the company I was with and my account number. Once iw got the information I called the company and this is where the story gets great. Nothing was sent in by cook insurance and there was no check send out to me. They told me to send in my paperwork saying i sold my house six months ago and they will send my check. After I was done speaking to that individual I tried to call cook insurance to complain about the BS they have been feeding me and how unhappy I am with there service. They haven't answered any of my calls and never returned my call after I left a message saying I wanted to speak with the manager. I'm not much of a complainer and I'm very patient but COOK INSURANCE has possibly been the worst company I've dealt with and I've dealt with Sprint before. Stay away, they are a bunch of... a$$holes who immediately drop the good customer service after you move on read more

I have been with Cook Insurance group for 13 years. I have always received excellent service and Carl goes above and beyond any insurance agent I have ever worked with. I recommend Cook Insurance to everyone I meet. read more