My family were driving down I-85 North after going to see a family member currently admitted in the Novant Presbyterian Hospital, and we wanted some milkshakes, so what better place to stop at than Cook-Out? When we eventually got to Cook-Out and ordered, our food came out hot in about 5 minutes, but we only had half of it. So we had to go up and ask for the other half, which fortunately was also hot. The food was ok, but what was extremely outrageous was the fact that out of the 10 cars that went threw the drive-thru while we were there, only 1 of them did not walk up to the walk-up window to get the rest of their food. That is sad. At that point, it's harder to continue messing up than to not mess up! No one got all of their food. Almost no one. There are no picnic tables outside to enjoy your food, so we just had to eat on top of one of our cars (we were driving two). The whole outside area smelled like marijuana (quoted by a family member). I would absolutely go out of my way to not come back. The only thing keeping this from being a one star review is the fact that the food was alright. read more

Visited recently. Order was perfectly made, staff were friendly. One of the best fast food burgers for the price and quality if you ask me. read more

Waited 10 minutes at the walk up window to order a Coke Zero. After finally someone waiting on me I was informed they do not serve Coke Zero, even though it is on their menu. I asked "why is it on your menu ", to be answered with the sliding glass window being shut on me. Absolutely unacceptable. If you don't serve it then don't advertise it on your menu. And NEVER just shut the window and ignore a customer question. I would give Zero stars but that's not an option. read more

I got in line and there were only two cars ahead of me. Our line sat there and watched them move 7 cars ahead in the other line! I was there 27 minutes and was trapped in! Absolutely appalling service. How can the one guy doing ordering not understand the concept of turn taking? Send him back to kindergarten. No apology or explanation given whatsoever! Never ever again! read more

-100000000 Stars/ aura - SHUT THIS PLACE DOWN This is hands down the worst Cook Out ever. I ordered a simple cheese quesadilla (because I DON'T eat meat), and these clowns gave me chicken in both. I explained that I have a serious allergy, and instead of fixing it like decent human beings, they ignored me and then handed me burnt quesadillas out of pure spite. To top it off, my drink was watered-down trash because they refused to refill the machine. The whole staff is lazy, rude, and completely unbothered about screwing people over. This isn't my first bad experience here, but it sure as hell is my last. DO NOT WASTE YOUR MONEY HERE. This store needs to be bulldozed, rebuilt, and staffed with people who actually give a damn. read more

I came here for lunch today. I love their char broiled chicken sandwich. It is low calorie and good at the same time. Instead of the drive thru I decided to order at the walk-up takeout window. The cashier acted like she didn't want to be there. She wasn't friendly. She did get my order correct. My food was good(as always). There is no where to sit outside so I ate it in my car. The prices are very fair. I will be back. read more

Cook Out - Sign - Burgers Near Me - Kannapolis, North Carolina

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Slow service and the wait staff wanted to act like I was the one with the issue when they handed me the wrong order. For cookout, they also gave me pretty small servings of my sides. read more

Can't get an order right. I've gotten cole slaw with no dressing - just plain shredded cabbage; Ordered a pork BBQ sandwich and got a hamburger. Last night was the winner. All I wanted was a vanilla shake. Got to the bottom and there was an inch of that disgusting wanna-be chocolate syrup they use. They couldn't even make a simple vanilla shake without screwing it up. I'm now convinced they're all drugged up morons. read more

Can't give zero stars or I would. I was excited to have a cookout down the street when I bought my house but this location is easily the worst. The burgers are always dry/smaller than other locations, the toppings were never fresh, and they charged me for a large drink without me asking and when I inquired about it they were like "oh thats just how we do it now". but then after a few times it went back to normal. Also - When did they start giving you 1/8 of the chili cheese fries in a hot dog container for the same price? It was so bad/wrong 5 or 6 times with no resolution(which I normally just deal with) that I called corporate like a Karen in hopes to get the location straightened out. Corporate sent me $50 in coupons but the unfortunate part is it could only be used at that location apparently. Therefore the $50 of replacement food was also trash. I haven't been in at least 6 months now and I don't know if I want to risk it anyway. read more

I ordered a corn dog tray with seasoned fries and cheddar bites. But I got chicken tenders with unseasoned fries.

Rarely get your order correct and they need to coach their employees to listen and talk with something more than a grunt. Used to be a favorite place to stop, but now the management obviously does very little training and has no control of the place. Amazing that Chic Fil A has great employees and I can't recall the last time I had an issue with my order. It is due to a poor corporate mentality and little or no training. read more

The food is great but like all cook outs the intercom is terrible you can't understand what they are saying it's like the adults on the peanuts specials lol wawa wawawa come on I know they making money upgrade the intercoms!!! Just plain dumb business practice what else are they doing wrong? read more

I was excited to try this place as I've heard a lot of people talking about it. The food was alright. However the staff weren't that friendly. I would compare the food here to that of a southern Mcdonalds. Nothing to really write home about. However the milkshakes were pretty good! read more

Chicken tenders are 95% breading. They mess up orders more than get them correct. Pure trash.

Don't go to cookout after midnight during the week, the wait is so ughloooooooooooong

Slow AF and the food is better at other locations... okay in a pinch. Would go to the location .2 miles further next time.

I have been coming to this cook out for years and the service is always hit or miss. The service is always great or complete trash but tonight will be the last time at this location. I have been in the drive thru for 40 minutes and I am still 2 cars from the window. I can't leave because there are cars behind me and behind me. This is ridiculous, I do not usually like to post reviews or complaints but I mean come on it's 1 AM on a Thursday night, there is just no excuse. The first thing we heard at the speaker to order was "Welcome to cookout I'll be with you in a few minutes..." read more

Cook Out - Outside - Burgers Near Me - Kannapolis, North Carolina

Staff doesn't wear masks during the pandemic. If they don't do basic stuff like that, then why would they do other basic health related things. Corporate doesn't care. read more

I got a milkshake from cookout and it was fine for the most part until I took a sip and felt something in my mouth. turns out there was. a piece of plastic in my milkshake. read more

This location sucks, we order some sort of shake it will either not be mixed at all or wrong. The food is almost always guaranteed to be cold, not a good location read more

If I could give 0 stars I would. The food is good but this location leaves something out of our order or gets our order wrong EVERY time. When I say every time I am not exaggerating. I'm not being melodramatic. When we went back up to the window tonight to get our order corrected, another customer said, "Wow you're the 4th person whose order they got wrong since I've been up here". This is very bad business. Also, the employees act like they are miserable. I hate to leave bad reviews but I'm hoping someone will read this and make changes. read more

Okay, so let me just say don't come here high. Never come here high when it's busy. Me and my friends spent about 1 30 minutes arguing back and forth with our order, because they guy taking our order was kinda in his own world and put 13 menu items onto our order that we didn't even ask for . So after that, we waited for another 1 hour and 10 minutes because I asked for the bill so I could make sure he got everything. The Total was $60 but he only gave us 5 drinks and two ice cream cups. So I told him yo, were is all our food? I shit you not he asks "oh you ordered food too?" Duh! Wtf? So after that we still didn't even get what we even ordered. We just took whatever he gave us at that point. Theres a big lesson here. Always go get your ears checked so you can actually hear the customers order. But besides all this, there food is very cheap and it's good! I love their peanut butter shake, soo delicious read more

Quick service, didn't give us all our food, and I could count my fries... never coming here again.

At this location we ordered two shakes and one tray! it took 20 minutes just to get one shake. this is outrageous! It should not take that long. usually they are pretty quick but today it was terrible and I want them to see this so they can pick up there servic. read more

Good food and service but could use some outside seating like a lot of other cookouts. Sometimes things are forgotten but the staff are very sweet. read more

Food is good but the staff at the window are rude AF. Not once was eye contact made, no "thank you, come again". This generation is pathetic. read more

Food tonight sucked. I asked for the 2 chicken quesadilla tray with double fries, all I got was cheese quesadillas and for my "double fries "I could've gotten a large fry from McDonald's and had more fries than what I had in my tray and the quesadillas were burnt. So that say tonight's food was not very good at all the only thing that was good was my sweet tea.. very very disappointed tonight read more

They are right now the street from my office so I go here a lot when I need something quick. The staff is always very friendly and they get the food out to you quickly. I love their milkshakes! read more

The staff is always friendly. They are fast with getting your food to you. They have the best onion rings.

Food is great! They could really use some outside seating areas like the one near concord mills! There is this one employee that talks weird and she says banana nut very sexually and it really freaks me out every time I go and encounter her We always make awkward eye contact and I run away! read more