Customer service is horrible the attitudes are off the charts getting a attitude about someone's order and what they know they paid for is crazy give me my shit milkshake leaking all on the sides homeless man walking up to my car DOES THE STORE OWNER not know what's going on Portion size is crazy my tenders are hard cannot eat them read more

According to Collin the "manager" this is the "cookout standard" for cheese curds and he couldn't be bothered further about it refused to give me an actual serving or a refund? read more

Cook Out - according to The "Manager" Collin, this is the "cookout standard" for cheese curds. - Burgers Near Me - Spring Lake, North Carolina

I am dying to try a milkshake but didnt get the chance. The food was pretty good, small trays but very filling. My only issue was that one of my burgers were a little overcooked but Id personally rather overcooked than undercooked. Food came out hot and the line went much quicker than i thought it would read more

Everytime I ask them to take off the slaw they don't listen. This is the 5th time. Something is always wrong with the food. And the fries are cold, cheese barely covers half. So annoying read more

Whenever you order your food make sure before leaving the drive thru you check your tray, because they'll just put whatever they want on it instead of what you ordered , happened to me about 5 times. read more

Idk why people be hating on cookout double bacon cheeseburger corn dog cheese curds and milk shake for $11 and it's good never messed up my order and one of the only actual fast fast food places read more

There was no one in the drive through I was the only one and waited roughly 5 minutes before they took my order. When I pulled up no one said anything through the speaker and when another car got in the other lane someone immediately took there order while I was stilling waiting to order and then it took a little over 10 minutes for them to make 2 shakes and when I got handed them they were covered in ice cream. It look like they didn't even try to wipe the cups off or anything. The lady that was at the window wasn't very polite either read more

Every single time I come here the workers get my orders wrong. That is with me slowly talking, taking pauses between each word I order. Even when I kindly ask them to repeat my order. Good gets made wrong EVER SINGLE TIME. when I order I have to go back and park to make sure the food was made correctly, and ofcourse it is!!! horrible service. Horrible system they got. Why would you guys name a burger House Style and Home style? Adding more confusion to the workers and mistakes... a huge and a double is different. lol get a grip. Not coming back here anymore, NOT WORTH ALL THE HASSLE. read more

HOW can one cookout mess up so many times !!! total disappointment , they never get the orders right

Ordered a large fries and bag was BARELY filled. I asked the employee is that really a large and she had to ask the person you prepared it. Would be worried to see a regular fries size if this is what a large looks like. Rushed service as well read more

Cook Out - Ordered a large fries and barely even filled. Would be scared to see what a regular size fries looks like. Service was bad as well - Burgers Near Me - Spring Lake, North Carolina

The service is no good, talk to you like you're slow. Seen them prepare food with their bare hands. Literally heard there's roaches in the milkshake machine and they don't plan on replacing anything. Mold in the ice machine... the ice machine y'all. This is too much. Not safe to eat. read more

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Worst workers ever especially a girl with a snake or something tattoo on the side of her neck was being so disrespectful not being helpful almost yelling at us for a mistake they made. Didn't give us the correct drinks after we said it 3 times. Horrible experience and food wasn't even fresh at all overall. Terrible cook out I have ever been. read more

Shakes are always good. But considering the complete lack of customer service, it wasn't worth it. We seemed to trouble them to do their job more than anything else. Might as well close this place down or fire all the staff as they were rude. read more

I've never once had a problem when ordering from here and I've went since e it opened. I live close now and go a lot more than I used to. Friendly staff and quick times. Literally never a problem. The parking lot kinda sucks layout wise but space is limited in Spring lake. Food is always good. read more

This is the second visit where the order was not correct. I ordered a double burger with mayonnaise, lettuce, tomato and onions. I got a chicken sandwich with just bacon. I also order 2 hot dogs one with mustard and onions and the other with chili and mustard. I got a hot dog plain and one with just mustard. The only thing that was correct was the fries. The workers need to be more careful when getting the orders together because my receipt had my order correct. And for 21 dollars I am pretty disappointed. read more

MIXED FEELINGS! okay, the burger is okay...however, it reminds me of the happy meal burger in most kids meals. The size, the taste, and the quality...well I guess the quality is a tiny bit better. I'd give the 5.99 meal a 5/10. We also got chicken strips, hush puppies, and onion rings. It's all very average tasting and under 20.00. I think the this place has potential, but I'm such a foodie and it just doesn't do it for me. They do have GREAT pink lemonade with the good crushed ice. I'll definitely be back for that! read more

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I order a 2 chicken quesadilla tray with fries and I got a cheeseburger with 3 chicken nuggets and a bag of Doritos. What in the world?!?!

Not great tasting hamburgers. I like the price though and the milkshakes are amazing. The milkshakes are what make this place so worth going UPDATE: soooo rude!! At the drive thru they had us say our order and then told us the card reader was down and asked if we had cash. We did not and they just said "sorry" and then proceeded to ignore us even though we had asked a couple questions. We just had to leave because they refused to even acknowledge us. Bad service. read more

I went to the Cook Out for a quick lunch; I had been told the food was good and the portion size is pretty decent. I ordered a chicken sandwich with double order of fries and I was so disappointed with the amount of fries that I received. When I asked the service worker about the fries, she stated that the manager said that is considered a double order of fries. Based on the picture, I beg to differ. I love fries. read more

Cook Out - "Double Order" of Fries - Burgers Near Me - Spring Lake, North Carolina

We received a burnt piece of chicken with with a thick coating of Cajun spices over the entire thing Is obviously someone thinking it's funny ruining their customers meal read more

Cook Out - Terrible Cajun chicken sandwich .No management to hold employees accountable. - Burgers Near Me - Spring Lake, North Carolina

I came through the drive thru and asked for a chili cheese bacon cheeseburger burger and got a burger with onions,mustard,and coleslaw...

I was in the drive thru for 22minutes to get my "fast food" the wait too forever! When I got my food it was all hot though, so that's good. The hush puppies were actually pretty solid but the fries were soggy, warm but not crispy at all to the point where they didn't hold shape. The burger was pretty sorry, a ball of bacon and no other toppings were really present. read more

Burgers are good, but they have the worst customer service. Even when the order is repeated back, the orders are still wrong. Items are rung up correctly, but the burgers made are wrong. I paid more than what I received. Think paying for double patties (huge style) but receiving single patties (regular style). I called about the issue, but was hung up on before I can finish stating my issue. read more

Horrible customer service and they skimp on your sides, I've never had a problem out of a cookout before

I love cook out, and this a great cook out. No complaints. The staff is nice and the food is consistent. I will continue to frequent this location. read more

Good service today as a first timer. It was a little difficult speaking and understanding the employee through the drive through speaker, but no issues receiving the correct order. I got the pulled pork BBQ sandwich, onion rings, and a Dr Pepper for $7.75. I was impressed on the sandwich and the onion rings that they were so hot (temperature wise) they almost burned my mouth. Pleasant surprise from cold fries at other fast food restaurants. It was also nice that they asked if I wanted Texas Pete sauce added, to which I said yes. There was just the right amount of sauce for me and that they didn't drown the sandwich. The pulled pork was a little soggy (minus one star), but overall good. read more

Cook Out - Burgers Near Me - Spring Lake, North Carolina

This is what you get for cheese bites. And when the staff was questioned...shoulder shrug and a bag with two extra cheese bites. Don't spend your money here. read more

Cook Out - Cheese bites - Burgers Near Me - Spring Lake, North Carolina

Soo the food is really good for the price . Some things aren't worth it but the burgers Yessss . They are greasy classic ready to go resturaunt like burger . The onions fresh it's really good sides are ok cheeses curds they only give you like 5 . But it's all good so far just the service is not soo good read more

The messiest and tastlessness meal I've had in a long time. I didn't know they had no seating. I thought I could eat in my car but couldn't because the cheese sauce was all over the container, the bag, and the napkins and everything. The bacon was chewy and slimy and so were the onions. The coleslaw was just crunched up cabbage. I asked for easy ice in the soda and it was packed so full I couldn't get the straw in. I wouldn't come back I would go to Checkers around the corner cuz I know what to expect there. When I thought cheddar cheese on a cookout Burger I was thinking slices of cheddar cheese and not this nasty sauce. read more

Cook Out - A slimy mess of watery cheese sprayed on everything to include the container. - Burgers Near Me - Spring Lake, North Carolina

Disappointed and p*ssed off is an understatement. Ordered a double, received a regular. The patty was so burnt it wasn't even edible. I could only eat the toppings and bun (grilled onions were barely cooked). The place wasn't busy at all so I'm confused why my food was so terrible. I'm only giving 2 stars because my son's corn dog and fries were fine and he got to eat. read more

It is so bad , I wanna give it a zero, but that's not possible so I give this cookout a one. When I order a tray I only received 3 nuggets rather than 5 like any other cookout. Chicken quesadilla had minimum to no cheese. Overall 10/10 don't recommend read more

This is a popular drive through across from my Courtyard hotel, easy walk even if you don't drive through. Lines are long so I decided to try it! It's got white meat chicken nuggets, grilled chicken sandwich, burgers... but the hidden gem? Hush puppies. Crunchy soft delicious corn bread, good puppy. read more

Good food. Reasonably priced. I liked it. The burger was tasty. The tatter tots were were unique. The quasidilla was good.

I waited in line for 20 minutes for this... I ordered a spicy chicken tray with the same sides as pictured... read more

Cook Out - Plain big double burger tray, hush puppies, and a chicken quesadilla. - Burgers Near Me - Spring Lake, North Carolina

I have been here twice in the past month. This is by far the best cook out I have EVER been to... this is the ONLY location where they actually let you order at a normal pace and don't give you incorrect items becuse they are actually listening . Keep up the great work!! read more

Possibly the WORSE customer service. Food is great but they mess up my order every single time.

They have bad service and a bad microphone I am over here wondering can they hear.I can't believe no one shut them down.How are they still running the business read more

I'm rating them a three. They consistently get my order wrong. They are respectful and nice, but I repeat my order multiple times. Yet it's still incorrect. For example I went today ordered Bacon ranch wraps I received Over fried chicken tender wraps........ if they got my order wrong once or twice I'd understand but it's a consistent problem. read more

I had bad service, not from the employees. they were great. BUT FROM THE MANAGER. Caucasian woman, heavy set. had an attitude, and was not trying to accommodate me after messing up my order twice. read more

Normally, I stand in the middle of public places and profess my love and admiration for Cook Out's $4.99 tray. HOWEVER, this experience left something to be desired. You can tell when people put love into what they do and, at this particular time you can tell when the love just isn't there:(. First, when did they start charging extra for condiments on your hot dog? I also don't remember us being in a ranch drought at the moment. A single drop of ranch on a chicken ranch wrap? Pretty dry. And 4 onion rings, really? C'mon Cook Out! You're better than this! Not the best performance, especially seeing that a $4.99 tray ended up being $7.44...ain't that some *#$%! read more