Ordered cabinets they were late getting in for the salesman told me then ship the wrong cabinet after driving an hour to pick up the cabinets wrong collar wrong cabinet everything was wrong was not checked in correctly and then they tell me it's going to be another 3 and 1/2 to 4 weeks before I can get the cabinet they've held me up on my countertops they said they'd refund my money and they haven't and they're unwilling to get me a cabinet because it was their fault and their problem would not use these people All cabinets had either damage or scratches on them spend your money somewhere else these people don't care whether you get the wrong stuff or not and hold you up for 3 or 4 more weeks Go somewhere else and spend your money and don't count on them getting you the right stuff we're taking care of it and missing glass from two cabinets above the wine cabinet missing glass for them they act like it's not their fault because they didn't check the cabinet in correctly but they're not willing to do anything to correct their mistake read more

Two installers came to my residence to install countertops that was purchased thru home depot in Cleveland Tn. The existing countertops were already removed as well as the dishwasher was disconnected from the existing counter top and sink was disconnected from the plumbing. These installers used a covered outlet that was on the outside of my house for an electric tool. My husband asked the guy who appeared to be in charge if he would reconnect the dishwasher to the countertop. He agreed. When the job was finished, the dishwasher was NOT connected, the covered electric outlet that was outside was NOT closed, the countertop edges had what appeared to be glue on them that had to be scraped off. My husband texted the installer about reconnecting the dishwasher to the countertop, the guy replied back that it was "not level", my husband had leveled it himself and told this installer that. Installer never wrote back. We went to HD where we placed the order and spoke to the sales rep. She called her contact and was told that the installer would call my husband back. That never happened, have heard nothing from either installer and we now have to pay someone else to finish the job. We will NEVER buy another thing from HD and will never use them for any other installation . The name of the service provider on our order summary is "Cookeville Kitchens" . PO # 43426644 ......Terrible Experience and I will never again use them. read more