Ripped off. Contract says no "excessive sand or smoke", so I shook out all the floor mats well before returning. Upon return, the clerk tried to charge me $250 for not vacuuming and said the contract states that it must be vacuumed. I ended up buying him off with cash to catch my ferry. When I reread the contract later, it said nothing about vacuuming, he was just extorting me for money. Shady business, would avoid. read more

They made good on the issue and refunded the overcharge. But the vehicles where not is great shape in our system view and we've rented better elsewhere. We won't go back. read more

Having showed up without proof of insurance, the rep was very patient with me and helped me get an electronic copy so I could rent the danged Jeep. Very helpful and kind of her. The Jeep is in great shape and pretty new, so couldn't be happier.thanks! read more

We were pleased at the location just down to the left of ferry building. Woman at checkin was polite, efficient. Needed to sign contract for the 1 day use, provide copy of insurance declaration, proof of insurance and paid by credit card. We had a nice clean Jeep to use for the day. We did a walk around and signed sheet. It had a few scratches and a dent in right rear bumper and required a little more air in one tire. On return they are focused on anything that would require body shop. Full of gas and off we went touring the island , Coral Bay and North Shore. No issues with the jeep. Drop off was quick with another walk around and check to confirm full tank of gas. This was Saturday morning. read more

My boyfriend and I reserved (i.e., paid a $250 deposit) a 2 door Jeep 2 months prior to our Apr 25-May 2 trip to St John. Upon our arrival on St John, we located Cool Breeze at Cruz Bay and checked in with them to pick up our 2 door Jeep. We were told no Jeeps were available, and were conditionally offered a Rav4 instead - we were told it was needed by another customer and had to be returned at 10 am the next morning at which time we could pick up our 2 door Jeep. We had suitcases in tow, and had yet to check in to our rental unit on the other side of the island (approximately 40 minute drive navigating steep, windy and rough roads) and saw no other option - we needed wheels and it was after 4 pm by then) so we accepted the Rav4. However, the next morning, Apr 26, after driving the 40 minutes back to Cool Breeze and arriving at 10, we were told, no 2 door Jeeps were available (again!) and the Rav4 was needed for another customer. We were assured our 2 door Jeep would be turned in shortly and were asked for the keys to the Rav4, so now we had no vehicle. We walked around for an hour and returned to pick up our 2 door Jeep, but none were available (now 2 days into our vacation!). We were offered a 4 door Jeep, but were told we'd have to return it (again!) the next day, Apr 27, and pick up a 2 door Jeep in its place. We did not want to continue to waste our precious vacation time going through this again and again, so they agreed to give us the 4 door Jeep, but said it cost more. We were frustrated as Cool Breeze had not honored the agreement to rent us a 2 door Jeep, so they said okay, no price increase. Then we saw the 4 door Jeep that was available, which had one fender only partially attached, it was clearly dirty inside and out and was pretty beat up with a lot of dents, the netted door pockets hung stretched out and useless, and the exterior had visible rust in multiple locations. It had 65,000 miles, and we later discovered when a police officer was directing traffic that the front right blinker was not working either! We stopped by Cool Breeze yet again to ask that the blinker light be replaced, but no bulbs were to be found so an employee used a pocket knife to scrape the rust/corrosion off the wire to get the blinker working again... Suffice it to say, that we will NEVER use Cool Breeze again! There was a complete lack of customer service and no employee ever showed any concern or apologized for not having the vehicle that we reserved available 2 days in a row, the price was not adjusted to make amends for the failure of Cool Breeze to come through the first day or the second including the inconvenience it caused us on our vacation (and loss of time) and we wound up spending our entire vacation driving a vehicle that was substandard, not cleaned or repaired (loose fender, door pockets hanging useless, broken blinker and a very rough, rusty, and dented exterior). Cool Breeze simply does not care about customers and was the only very negative experience we had on our weeklong vacation. We do not recommend Cool Breeze if you want prompt service, a clean and serviced vehicle (the one that you requested when you paid the $250 deposit), and employees whose goal is your satisfaction who ensure that you as the customer are taken care of and happy with you experience. read more

The jeep they assigned me was old, rickety, torn up including ripped up floorboards. It was a 2017 Jeep with almost 70k miles and almost no technology. I would not be writing this review if it wasn't for the fact that they wanted to charge me $250 for "excessive sand". Yes, there was a bit of sand, but not "excessive". There is not even a car wash vacuum in town that I am aware of. It will take them less than five minutes to vacuum. DO NOT RENT HERE! read more

As far as rental companies go, this one is... kind of ironic. It's called "cool breeze" rentals, and yet our A/C literally didn't work. It was a scorching hot day, and everyone was very uncomfortable during our 30 min treks. For top dollar, you'd expect an A/C. Also, both trucks in our convoy were in terrible condition. They were scratched up and dented all over. Overall, I don't think this company takes a great deal of pride in their vehicles. read more

No hassles with pick up or drop off. I didn't receive a confirmation email a few days before my reservation which can be unsettling but when I showed up they had me on file and the car I rented was ready. The Jeep we rented was older but it worked fine and I actually prefer a dented/beat up older rental on the island. The fenders were so scratched and dented already there's no anxiety about them accusing you of damage. They know it's been heavily used and everyone is just happy there isn't a major accident. Overall a good experience and right by the water taxi pier read more

These guys pay attention to detail to make sure you have clean reliable transportation while on St John.

On one hand, the density of Jeep (yes, only Jeeps and other 4WD vehicles are rented - St John is mad hilly) rental biz around the Cruz Bay port mandates all rates are around the same exorbitant level. Expect ~$1,200/week for an 8 seater Dodge. On the other hand, the model age of the fleet at Cool Breeze varied drastically. Our party of ten required two whips and one looked like a privately owned vehicle, four years and a bounty of miles older than the other. Made the cooling zones, electric everything and non-dented bumper seem like free upgrades! Check in and check out were namesake breezes, minimal paperwork for additional drivers, and the gas level check was on an honesty system: "it's at three-quarters. Bring it back at three quarters." Sounds good, my friend. read more

I've rented with Cool Breeze twice in the last year and was always very happy. Very convenient to where the Crown Bay Ferry drops you off. My Jeep was always ready and working great. Thanks all. read more

We just finished a ten-day rental from Cool Breeze, and I have only good things to say. We arrived on a ferry after closing- no problem, we still got our jeep and very soon were on our way on St John. Returned the vehicle on Christmas Day, no problem. The staff is friendly, welcoming and helpful and the jeep itself was perfect: we got a beautiful 4-door Wrangler with less than 10000 miles on it that was a key part of making our trip to St John perfect. read more

I would not rent from Cool Breeze again. We booked 2 jeeps back in January for a trip in March. I made sure to ask the age of the vehicles in their fleet. They guaranteed me 3 years old or newer. Not so. We arrived at the pick up time and stood in the lobby for a good 10 minutes before we were acknowledged. The man at the desk said I will get your cars. We stood there for about another 20 minutes by our self. Another man walked through the office and we asked where our Jeeps may be and was told he would be right back with it. IT being the crucial word. The original man pulled in the lot with a 2012 jeep liberty with plastic and duct tape for a back window. He finally came in and I asked if that was one of the vehicles they planned on giving us. The answer was yes. I said that is unxceptable and asked where the second vehicle was and he told me it was in the shop. We ended up with 1 vehicle . They really did not care at all. I think it is common practice to just say yes to what ever and not follow through. The boss is always gone for 20 minutes!! read more

This is actually a ZERO STAR review! We've been to St. John and rented from Cool Breeze before, and didn't have any issues. Overall, the Jeeps were definitely beat up with scratches, dings and dents, but we didn't mind. We weren't on island to win any pageants. We arrived this time, and expected another laid back experience. This time we were asked to do the usual vehicle inspection. The vehicle's surfaces still had standing water from being washed, and the staff's children were playing all over the vehicle. The close quarters of their lot, lack of direct sunlight, and children climbing on the cars made doing an inch-by-inch inspection of all of the vehicle's surfaces impossible. Having rented cars all over the U.S. and internationally, we looked for what we'd consider to be any big deals. Our vehicle looked just as beat up as all of the others on the lot, and we just decided to proceed so that we could recover from a long day of travel. This would prove to be a mistake. We were very careful drivers, and were expecting to have an easy vehicle return. WRONG! During the vehicle return process, the clerk immediately ran to the front of the vehicle (sort of strangely not even bothering to look at any other part of the vehicle) and said that we were the first renters of their brand new 2017 Jeep, had scratched it's front bumper, and were responsible for buying a new bumper for $400-500! We were shocked! The area with the alleged damage did have a small superficial scratch on the surface of the textured plastic bumper (see photos), but it was not humanly impossible to differentiate that from anything that may have existed on the vehicle prior to our rental during the check-in inspection. As you can see from the photos, there's no way that this type of superficial scratch merits the replacement of an entire bumper. The clerk was incredibly aggressive throughout this entire experience, and was impossible to amicably work with. She said that because of this scratch, she would have to take the vehicle out of the fleet in order to have the bumper completely replaced. We could not believe this! We pointed out that even the fleet of rental vehicles presently sitting in their lot for rent at that moment had much worse damage (see photos) and clearly were not being removed from the fleet for immediate repair. We further pointed out that we found a rental agreement stashed under the driver's seat from earlier in the previous month showing that Cool Breeze had been renting out this vehicle for months prior to our rental, and that the returned condition of the vehicle should reflect reasonable wear and tear from previous usage. Despite not hitting/scratching anything during our week of rental, we offered to pay $50 for the damage just to resolve things. The clerk refused to even provide a figure for what an appropriate fee may be for such minimal damage. Under her constant threats of calling the police, she insisted that we leave the business to go to an off site repair facility for an estimate of the repair of this tiny scratch. Another Cool Breeze employee drove us to this "repair establishment," which was just some guy sitting outside of a trailer with a mini-junkyard of old Cool Breeze-labeled rental vehicles. He was just getting off the phone, and was already writing the estimate as we pulled into the driveway. Here, the person from the "independent" repair shop proceeded to provide an estimate of $150 (see photo) to "paint and repair" the bumper. He repeated the same nonsense that the clerk at Cool Breeze was spewing, saying that we must fix the bumper, or else pay $400-500 for a completely brand new bumper, regardless if the scratch was only superficial or not. When I asked why his quote involved painting a textured plastic bumper that was never a factory-painted surface, and why the quote wasn't for the 10-15 minutes of labor that it would take to buff out or use a heat gun to repair the scratch, he just went straight back to asking if we would rather pay for a new bumper. So, with our credit cards held hostage to these unreasonable people, an hour or two down the drain, and a ferry/plane to catch, we paid the $150. All of that nonsense over a tiny superficial scratch that you'd never notice - unless you knew exactly where to look. Based on our experience, at best - this business's superficial vehicle damage policies are extremely excessive; or - at worst, this business has started screwing over tourists who are on a time crunch on their way out of town. I mean look at the photos of the vehicles in their fleet. If they're charging $150 or more for each of gigantic dents and scratches on their vehicles, they must be pocketing some decent money. Do yourself a favor, and take your business elsewhere. If you must deal with Cool Breeze, be sure to document even the most superficial imperfections present on every square inch of that vehicle. read more

See all

We made an impromptu visit to St John USVI on a Sunday while staying on St Thomas. We had no rental car reservations, but wanted to visit three different beaches. We were given directions from the St John ferry terminal to Cool Breeze Jeep Rentals. It was within easy walking distance from the dock. We waited a few minutes for Cool Breeze to open and within 15 minutes, we were driving a Jeep to explore the north side of St John island. We had spoken to a tourist, who was waiting to turn his Jeep in at the end of his vacation. He told us to visit the old sugar plantation. We drove the Jeep up and down the winding roads the Annaberg Sugar Plantation, Maho Beach, Cinnamon Bay Beach, and Trunk Bay Beach. The Jeep we rented was the perfect vehicle for our trip. I don't think I would want to drive a car on that adventure. The Jeep we rented worked great. The staff at Cool Breeze were awesome. I would definitely rent from the again if we ever return to St John. read more

Watch out- lots of hidden charges. Scammer out front. Taking me for gas I did not need... Charging fees for sand from my feet. Saying mu seat in the car was wet?... Watch out they're going to load you up with charges when you turn the car in. Be ware!!! read more

When I left some incredibly important items in our rental vehicle, Cool Breeze went above and beyond to help me retrieve them. I had stowed my camera and passport in the lower section of the center console (ironically for safekeeping while camping at Cinnamon bay) and through a miscommunication with my partner when searching the vehicle at drop off they were missed in the return shuffle. The vehicle was re-rented to the next patron shortly after, where my items then had a lovely journey for the next five days on the side of the island with poor service. Once I realized the mistake, Cool Breeze not only happily tolerated my daily check-in calls for a week to see if they had heard back from the renters, they took it upon themselves to ultimately contact their resort and enter the vehicle with a spare key to retrieve my items. Unfortunately at this point, we had already left the island, but Cool Breeze tracked down some bubble wrap and packing materials and Priority shipped me my items back. To say I am grateful is the understatement of the century, as we are moving abroad in less than a month and my camera has irreplaceable photos of previous travel. Long story short, Cool Breeze didn't have to track down my items as it was completely my fault, but I was impressed at the dedication of the team. Even taking time out of their lunch breaks to drive to the other side of the island to retrieve the items and then to mail them once in their possession. Highly recommend! read more

Cool Breeze Jeep Rental - Car Rental Near Me - Saint John, Virgin Islands

Customer service is awful. No island spirit here just attitude. Reserved a Honda Pilot and when I showed up they told me the back window was broken and the glass didn't come in before I got there. They could have told me this ahead of time instead they waited for the shuttle to bring me there. The Ford Explorer they provided was a four cylinder with a beat up body. Total beater of a car that is not ideal for going up the steep hills on the island. Be sure to return your car by 10:00am. Most would think they are due by closing that day but they will charge you $30 every hour after even if a minute past. read more

We rented a safari truck from Cool Breeze during our week stay on St. John in June 2018. It was awesome! Our kids had a great time riding in the back. It fit all of our coolers and beach items. It was a new truck, just over 2,000 miles. Julia at the front desk was wonderful to work with. She replied in a timely manner to all of my emails prior to our arrival. Dillon was a big help too. We weren't 100% certain the truck would fit in the Grande Bay parking garage. Dillon drove with me to Grande Bay, and even parked the truck in the assigned parking space to confirm that we could actually use the truck before we signed the papers to rent it. We had a great experience renting with Cool Breeze, and can't wait to drive the safari truck on our next visit. read more

Cool Breeze Jeep Rental - Car Rental Near Me - Saint John, Virgin Islands

Very friendly and accommodating. Would definitely rent from them again. We had a minor issue with our first Jeep and asked to replace it and they gave us a brand new one. read more

Do NOT rent from this shop! Our family rented multiple vehicles from them and had an awful experience. We returned our jeep and they insisted that we owed them $150 to replace and or paint in a scratch on the bumper. They refused to shift on the price at all, despite the fact that all of the other vehicles had similar wear and tear damage. In addition to this, the woman employee was extremely unprofessional. She continued to make rude comments about our family to locals at the nearby restaurant, not realizing/not caring that some of us were still standing within ear shot. What an awful experience. There are other jeep rental options in St John if you look for them! read more

I would not rent here even though it's one of the first places you see when you leave Cruz Bay. The girl in the front office is very rude and our rental was a piece of crap. Granted we got the last car, but it was old and needed service. Definitely check out other places that are just a couple of blocks away. read more

Rahul was pleasant and professional. We REALLY wanted an extended bed pick up with the benches in the back, which are tough to find anymore. Cool Breeze had one and we were lucky enough to get it. Condition of the tires were very good - not always a guarantee on St. John. due to the terrain conditions. We'd rent from them again. read more