Brandon was fantastic. Great, prompt service at a great price. I would recommend Brandon and Motor…read moreMedic to anyone. Thanks Motor Medic!!

comes out promise of 100 to travel to my house and 100 to diagnose. First he says my utv has…read morenegative vacuum which is his claim why it doesn't start. He's gonna adjust the valves and should be good. Then says he seen some gunk in my carb but he doesn't think that's why it fails to run and mentions that the intake was partially open, ya know sucking dust directly into the carb. Which my complaint was it ran great then gradually got worse to the point where it didn't start. Doesn't clean carb just leaves my rig disassembled. He then claims it's the stator because my solid spark Doesent look blue enough, and that the stators for these things are really expensive. he looks the part up from his supplier right with me standing there and says oh i guess it ain't bad but ya 200 and something. I said to order it and he says he normally needs money down but since under 300 he's not worried about it. 5 or so days later they request money to order the part. I sent anyway plus the agreed 200 except the part had now got 100.00 more expensive still whatever. There's not a lot of mechanics at the lake so I just sent. Week goes by without hearing anything I contact the wife on their business page she says she has to check and blames the delay on me not sending the money that wasn't requested or required And then says he will be out in the next 2 days. She was then rude and condescending and I called her out on it, then blocks me from the business page of the business I'm dealing with. He eventually text me says the part isn't in from his supplier blaming the post office being shut down. The next week he still claims the part isn't in after some back and forth arguing he sends a snap of a part that's 12.00 range and I respond my part was 12.00. Give a dumb excuse then sends a snap of the estimated delivery of a stator if you order now, not an ordered part. I call him out on that and for the fact he's buy cheap knock pff parts from Amazon and being the only Amazon customer in the world that it takes a month to get what they ordered. I then tell him to refund my money and he says he'll bring my part. I'm not a mechanic and I certainly wouldn't use anything other than oem parts. More back and forth arguing and insults so I leave a review on Google and say if you refund the money for the parts you can keep the original 200 and I'll delete the review. He refused and then had one of his friends leave a negative fake review on my business that he had no affiliation with what so ever. He came to my house and broke my personal machine. And had them leave a review on my business. Then he seen I was bbb accredited and tried to leave a negative review on my bbb page, which they denied. Then later sends me a pic of a stator unpackaged because he didn't want me to see the brand. This guys is lower than low and his wife you see on here is just as bad. For 2 days they kept sending stuff like my birth year and calling me James instead of Jim as if they ciphered some secret code not being smart enough to understand Jim is short for James. Do not do business with these people they just scammers, I'm guessing the positive reviews they have are his buddies being he uses them to post negative reviews on people. Either way this has to be one the most insane experiences I've had at the lake and I've felt with a lot of bad businesses out here

Stand behind what they sell!!! This company sold us a boat that is listening and shifter actuator…read morewent out after 2 months owning it. Never again will I buy from them and will tell everyone!

While on Vacation in Lake of the Ozarks, our outboard on our Triton suddenly stopped after slamming…read moredown on a huge wave. My husband remembered Lighthouse and called them on Tuesday morning. The men were knowledgeable and fixed the problem economically as well! Lighthouse will be our #1 to go to with our Outboard!

These guys and gals are awesome. Doug was especially helpful if finding boat engine parts for me…read more His patience was incredible. Prices were good and their shipping manager got the parts shipped right out. I will definitely call them again when I need more Mercury outboard parts. Super pleased.

From the owner: Serving the entire Lake area since 1973, family owned & operated!…read moreFull marine maintenance, service, repair, parts, warranty, storage, and home to the Lake's largest boat salvage yard with over 800 boats!

We have dealt with Marine Max for our Sea Ray in the past, and service department was great…read more However, we went to purchase a floatation device for a disabled family member today, even though it was 50% more than the manufacturer website, because we wanted it now, this is what they unapologetically sold us at their full overprice. They did tell us how to clean it up though, how thoughtful. Formula has much better prices on accessories. Live and learn....

Can't say enough about how responsive MarineMax has been. We bought a used boat and had some issues…read moreright of the bat. Both mobile and in-house crew are awesome to work with. We are new boat owners and Byron returned my calls when we broke down on Lake and helped us figure out what to do. Had it into their shop twice and when same issue happened again, they did the right thing and made it right.

I have had a VERY good experience dealing with Kelly's Port at Lake of the Ozarks…read more We began dealing with them last summer - ultimately bought a boat there. We've dealt with both Sales (Lucas R) and Service. We have also had interactions with Kyle Kelly. All of it has been really outstanding. They clearly understand the concept of customer service and priority. Recently hauled our boat down for a special repair - Monday AM - left here early - got there at 8:30 - and their service techs were waiting on me. Literally 46 minutes later - I was OUT of there - with FIXED BOAT in tow and headed back to Kansas City - and home by 12:30. Sometimes you run into an operation that "gets it" when it comes to customer service - and they certainly do! They get my highest recommendation and have earned me as a long term customer.

Bought a used Benny. 2.5 years old...120 hours. It was great but needed a little warranty work…read more The service department came to my dock and did what needed to be done Boat sale? Great experience Service? Ditto Questions? Answered quickly and professionally.

I rented a boat during the labor day weekend. I showed up, the guy said im still drunk from the…read morenight before. I should have known it would be a bad experience. They forgot to put the plugs in the boat. The plugs prevents the boat from sinking. Imaging bringing your family on a boat rental and having the boat start to sink. The owner was so rude, do disrespectful not a single apology. Not one time did the owner say sorry. We were responsible for all tow fees over $1500 bucks. This guy is the devil. I cannot believe the city lets this slide. Im still in disbelief. Please consider the safety of your family before you rent from thwse folks. Sinking a boat is a crazy experience, your responsibility for every life, its crazy they put fathers in that predicament and then dont even have empathy. Shame on the LoTo​​

Rented 2 boats for my bachelor party. Everything was fine until we got to Party Cove, the boats…read moredidn't have anchors so we all got in the water while 1 boat went and got an anchor. The boat that left ended up breaking down and we all had to pile into 1 boat to go tow the 2nd boat back to the rental place. Ended up losing 2 hours of our rental. When I called to see if I could compensation back for those hours, he tried to justify that we were going to have to head back anyways. Then after talking to him more, he said he would find the invoice and call me back. That was 2 weeks ago and they haven't answered my calls since. God forbid you reimburse someone for services not provided. don't recommend

I'm giving them a 5 for their service/pleasant attitude, rental rates, and willingness to help…read more Only drawback, and I didn't subtract points because they were so accommodating, was "bragging about the fleet". Granted, our boat had about 400 hrs on it/wasn't that old, it was just a rough boat concerning throttle response, steering and a few gauges were pretty flakey. I was t expecting a Donzi, but our particular boat, was a rental, that appeared to be driven pretty hard. Overall though, I would definitely recommend

The best service. So friendly and helpful. We are not expert boaters but the owners took their time…read moreand gave us all the information we needed. Would highly recommend!

Thanks for a great job restoring my 2008 330EC to like new condition. It took me 16 years to beat…read moreup the hull... and John miraculously restored it and had it back in the slip in only a few short days! The wax job really topped off the job! Thanks for your prompt service and for pulling our boat for the work... Then again John came to the rescue by pulling our boat to have a bow thruster installed! I would highly recommend John for Fiberglass and bottom painting... His service is excellent and his fees are reasonable!

From the owner: We believe that customer service and satisfaction are the basis of a great business. We strive for…read more completion of the job on time, communication, and overall satisfaction with all of our jobs, small or big. We are boaters also, and we understand how important your jet skis and boats are. You can trust that we will do everything we can to make your vessel look clean and pristine. We specialize not only in fiberglass and gelcoat repair, but also, buff and wax jobs and bottom painting. Call us today!