Service has been quick (same day) and to the point, both times I've called on Bentley Heating and…read moreAir. The tech was courteous. We were frustrated about having issues with a two-year-old system that was still under warranty. Although they did not install our system, they handled the warranty (parts) and only charged labor.

I had to give them a star or I wouldn't have given that…read more These guys Came out 2 years ago because our heater wasn't working. Said it was fixed and left. It wasn't. Had to Come back. Last summer the Air conditioning wasn't working. The owner himself comes out and says that nothing is wrong. The next day it's over 90° in the house! Another guy comes out and the damn compressor, the most Important/ expensive part) is broke. Hmmm. It's under warranty and Heath tells us that it will be around $750! I felt like I was being raped so I called the guy who put in the unit originally. His price was about HALF! So on top of the ridiculous estimate, Heath charged us $100 for his first visit of 10 minutes to say the AC was fine. My wife actually had gave him a check which I made her cancel. When Heath found out he started texting my wife. To the point that I had to call him and tell him that if he texted or threatened her 1 more time he would get a very up close and personal visit from me. Needless to say he didn't respond. He can bully a woman I guess but not a man. I'm certain they tried to take advantage of the situation due to dealing with my wife. Idiots. Don't trust them. Especially if you are a Woman!

when I say this company is a life saver I don't mean the candy that you find on the shelf. My AC…read morewas out for a few days and they were able to get to me in no time compared to other companies. Phillip? the best man for the job. He was able to come in with confidence and pinpoint the issue before opening the closest door. Customer service experience was top tear. And because of that, this company has earned another life long customer.

I had them come out to check my Mr. Cool's mini splits, because they sounded like they were…read moreleaking. Eric said they can check them, but can't order parts for them, that is up to you to deal with the company. They charged my system and checked out the mini slit that was leaking and the technician showed me where it was leaking and then he had to leave for training. He said to check the other units and send pictures, so I did. The next day I called and asked when they were coming back to check the other three and he said they would have to put me back on the list. I called the next day and just asked for a letter from them to send to Mr. Cool warranty department stating the mini split was leaking, so I could get a replacement for it and Eric said, "The owner doesn't feel comfortable putting his name on a letter to another company stating the unit was leaking." I will never use a company that can't stand by their work. Call Crump Air & Heat (229) 469-6340 they came out faster and gave me a letter I could give to the warranty department to get a replacement!

I called on Saturday to arrange routine maintenance to be preformed on Monday. Monday I get a call…read morethat I'm out of your service area?! Why didn't you know that when I made the appointment? I missed a day of work to get this done. I had plenty of time to find someone else but I quit looking after I made an appointment with you. I took a day off work at my job in Atlanta to get this done. I wasn't asking for a favor I was asking for a paid service. If I was out if your service area all you had to do was say so and I call someone else. Now I have to drive 4 hours sometime next week to get a service preformed which should have been done on Monday which is why I was looking on Saturday for a company in my area. Worst service ever thanks for for nothing!

Company came immediately after severe storm ended. I hoped for sometime that day and was very happy…read moreit was at the first clear moment. Finished install of complete 2ton system that day. Also removed all packing and the 20 year old system. I will call them aging the second old system dies

They suck no way they don't warranty their work an all they do is push for you to get a new unitread more

I called with a problem with my HVAC system. They scheduled promptly but the professionalism,…read morecustomer service and value of what they recommended was lacking. This was not the first time I was unhappy with their service and will not use or recommend them again