Service has been quick (same day) and to the point, both times I've called on Bentley Heating and…read moreAir. The tech was courteous. We were frustrated about having issues with a two-year-old system that was still under warranty. Although they did not install our system, they handled the warranty (parts) and only charged labor.

I had to give them a star or I wouldn't have given that…read more These guys Came out 2 years ago because our heater wasn't working. Said it was fixed and left. It wasn't. Had to Come back. Last summer the Air conditioning wasn't working. The owner himself comes out and says that nothing is wrong. The next day it's over 90° in the house! Another guy comes out and the damn compressor, the most Important/ expensive part) is broke. Hmmm. It's under warranty and Heath tells us that it will be around $750! I felt like I was being raped so I called the guy who put in the unit originally. His price was about HALF! So on top of the ridiculous estimate, Heath charged us $100 for his first visit of 10 minutes to say the AC was fine. My wife actually had gave him a check which I made her cancel. When Heath found out he started texting my wife. To the point that I had to call him and tell him that if he texted or threatened her 1 more time he would get a very up close and personal visit from me. Needless to say he didn't respond. He can bully a woman I guess but not a man. I'm certain they tried to take advantage of the situation due to dealing with my wife. Idiots. Don't trust them. Especially if you are a Woman!

I had them come out to check my Mr. Cool's mini splits, because they sounded like they were…read moreleaking. Eric said they can check them, but can't order parts for them, that is up to you to deal with the company. They charged my system and checked out the mini slit that was leaking and the technician showed me where it was leaking and then he had to leave for training. He said to check the other units and send pictures, so I did. The next day I called and asked when they were coming back to check the other three and he said they would have to put me back on the list. I called the next day and just asked for a letter from them to send to Mr. Cool warranty department stating the mini split was leaking, so I could get a replacement for it and Eric said, "The owner doesn't feel comfortable putting his name on a letter to another company stating the unit was leaking." I will never use a company that can't stand by their work. Call Crump Air & Heat (229) 469-6340 they came out faster and gave me a letter I could give to the warranty department to get a replacement!

So thankful for the quick service we got when our AC went out for the 3rd time this summer. After…read moreusing 2 other companies, we finally made the right choice with Davis Air and got great service. Definitely didn't overcharge us like the others which we appreciated as well!

I called on Saturday to arrange routine maintenance to be preformed on Monday. Monday I get a call…read morethat I'm out of your service area?! Why didn't you know that when I made the appointment? I missed a day of work to get this done. I had plenty of time to find someone else but I quit looking after I made an appointment with you. I took a day off work at my job in Atlanta to get this done. I wasn't asking for a favor I was asking for a paid service. If I was out if your service area all you had to do was say so and I call someone else. Now I have to drive 4 hours sometime next week to get a service preformed which should have been done on Monday which is why I was looking on Saturday for a company in my area. Worst service ever thanks for for nothing!

Company came immediately after severe storm ended. I hoped for sometime that day and was very happy…read moreit was at the first clear moment. Finished install of complete 2ton system that day. Also removed all packing and the 20 year old system. I will call them aging the second old system dies

My first dealing with Ray and Son was when I was at a rental property in 2012. The tech (Greg) was…read moregreat. I bought my mobile home soon afterwards and called to have the system checked/serviced and Greg handled it again. The other techs that have done the service maintenance/inspections have been great also. This past November of 2015 was time for a new unit/system. I was told by friends to call around and get prices. But, if I got a cheaper quote from another company that would mean dealing with someone I knew nothing about. I stuck to the company I knew and with the techs I knew. The process went great and absolutely flawless from the girls in the office to Craig, the sales rep, and Greg and the rest of the installers. I just had a service check on my new unit and everything is good and as it should be thanks to Jimmy. Fast,reliable,dependable and professional service from a great 5-star company!

AC was running but blowing hot air and house was not cooling. Tried the basics--check thermostat,…read morechanged air filters, ensured outside fan running with no luck. Called Ray & Son and receptionist was friendly and a tech was dispatched within an hour, which I appreciated. After approximately 15-20 minutes of working on the outside unit, he said he had me up and running (didn't even confirm with me a price and if I wanted to proceed). However, this is when things went south! He said the total would be over $900. Shocked, I inquired about the exact diagnosis and services rendered. He had not even checked the inside unit yet. Two capacitors needed changing...that's it. They were charging $515 and $226, respectively. This didn't sound correct. I looked up the exact same capacitors--roughly $30-$70 per capacitor. I called the service supervisor and to confirm that they were actually charging such high prices. Was able to get $200 knocked off the price, but still $695 total for diagnosis and to change out 2 capacitors (which literally involves shutting off the breaker, unscrewing a few screws, testing the capacitors, unhook a few wires, and plug in new capacitors) is absolutely taking advantage of/scamming people. Would of been over $900 had I not said something about it. I had to ask the tech multiple times for an actual invoice for records. His reply was "why are you being difficult". To top it all off, the tech made the comment of "Maybe this check won't bounce" as he was leaving. DO NOT USE Ray & Son AC, THEY ARE GOING TO WAAAAAY OVER CHARGE YOU!!