I found out I had a water leak through the EyeOnWater app and reached out to John at Good Guy…read morePlumbing. After doing some troubleshooting on my own--changing toilet parts, checking the irrigation system, and investigating other possible causes--we narrowed the issue down to the main water line. John responded immediately, told me he could send someone out the same day, and even gave me a one-hour arrival window. Based on the information I provided, he was able to give me a quote before anyone even came out, which I really appreciated. As promised, Jonathan arrived right on time. He was incredibly friendly, professional, and knowledgeable. He located the leak surprisingly quickly, and I was shocked at how deep the pipe was buried. At one point, Jonathan was upside down in the hole working to access it! Throughout the process, he clearly explained what needed to be done. He let me know he was going to the store to get a part and would be right back--and he was. He returned quickly and got right back to work. Once the repair was completed, he showed me the damaged section of pipe and explained the fix before covering everything back up. I was especially impressed with the care he took when refilling the hole. He carefully put the soil back in place, and by the end of the job, he was covered from head to toe in mud. It was obvious he worked incredibly hard to get the repair done right. It's been a few days since the repair, and so far everything is working perfectly. The owner of this company is responsive, kind, and most importantly, honest. I highly recommend Good Guys Plumbing for any plumbing needs. They truly live up to their name--they really are "The Good Guys"! Mahalo, John (and Jonathan) for your help. We appreciate you so much!!!

First day in my new condo in Kīhei. No hot water and this very senior woman has no clue how to get…read moreit. It's Sunday. I left a text with Good Guy. He called and walked me through how to turn on the breaker. Then he had me send him pics of the water heater and he told me how to turn it on. No charge. He truly is a good guy. Little did he know that an hour later, a fire truck and ambulance would be at my door to transport my sick sister to hospital (Flu A). We needed hot water and the Good Guy was here to provide it. Thank you, sir. As you told me, "Sometimes people just need a little help."