Scamming people on Mother's Day from DoorDash? You should be ashamed of yourself! I placed my order…read morefor a gift. Item was marked delivered/complete but no photo proof! Luckily DoorDash issued a full refund.

The arrangement that was delivered looked nothing like the one on the website. I called the store…read moreto let them know and they told me that there was nothing they could do. This was a Mother's Day gift and was very embarrassing. Don't shop here. The owner told me that DoorDash must have confused the orders but it said my name on the card. When I called they never asked me the address to send a replacement and they never offered a refund or even a credit.

Great value and beautiful flowers. This was for a friends birthday. Very accommodating and I would…read moredefinitely order again.

The best flower shop in Western MA! I could not recommend this place enough for any and all…read moreoccasions! The flowers are beautiful and fresh every time. Tom recently did my baby shower flowers and they were beyond perfect. Better then what we could have imagined! Thank you SO much!

I love the ice cream here--tasty and well-made…read more Recently, had my birthday and was craving their ice cream. Decided to call first before I made a visit; you could not make a call for mailbox was full. So, I did an email and was told the flavors I wanted were available. I go there and the ice cream section is closed, Then, go to the other part--see ice cream flavors --NONE WERE THE FLAVORS I WANTED, Asked the woman when the ice cream section would open--said she can't open due to no water. I asked if she had idea when she would--said she had been waiting almost 6 weeks and had no idea when they would be there. First, if your ice cream section is closed-you should have a message that states this and have no time table for when you will be opened. Secondly. there is more than 1 plumber in this area, so why didn't they find another. I know they are frustrated losing money, but they must consider letting customers know they are not open.

Love the variety of flavors!! Delicious ice cream. Generous portions. Everything you'd want!read more

Beautiful job on a floral arrangement for a funeral. The colors were what we requested and the…read moreflowers were healthy . I would not hesitate to call them again.

I used this florist due to being close to the recipient. I live out of state, so I relied on Yelp…read moreto pick a florist in CT. I had an absolutely awful experience with this florist. I ordered off of THEIR website (not a third party, like Teleflora etc.) On their website I saw a beautiful ficus tree, which I ordered as a sympathy gift for a family member who lost their mother. "Same day delivery" was available, which I chose. My order was completed by 11:30 am, with confirmation of a delivery by "end of day." Their website stated they closed at 5pm. At 4:56 pm I received a voicemail from the owner, Erin, stating that the ficus tree wasn't available, and she couldn't deliver it until Tuesday. I ordered on a Thursday for SAME DAY DELIVERY, so this would mean FIVE DAYS LATER, they would receive their sympathy tree. The voicemail I received did not at any point express an apology or convey any type of remorse for the situation. I wish I could attach the voicemail here, as it was just unbelievable how callous it was. I called back, but they were closed. I called the following morning and spoke with Erin, the new owner. She just restated the same thing she said in the voicemail, again not acknowledging any regret on her part. I asked her why it was that she called 4 minutes before they closed to tell me it couldn't be delivered. She snapped "I have strep throat, I had just come in." I said "you didn't even offer an apology!" She sarcastically says to me "Oh, I'm soooo sorry." I asked if she thought it was ok that a same day delivery would be delivered 5 days later. She replied with, "how is Thurs-Tues 5 days?" I mean...did she have strep in her brain? Because that's 5 days! When I pointed out her being wrong, she then told me she didn't appreciate my sarcasm (I wish I was kidding). If this woman hadn't already charged my credit card, I would have simply hung up. There is so much more that transpired, but this review is already too long. Basically she told me she is very sick with her sore throat, the nursery is an hour away, she's a business owner for 25 years, blah blah blah. She said "What is it you want Ma'am?" I said "if the tree can't be delivered until 5 days, I think you should contact the recipient & apologize for the delay, as well as send a SMALL arrangement for the error." She immediately refused and said I was being completely unreasonable, and she "wasn't going to absorb a cost due to a plant not being available when I want it." Yes...she really said that. So now I had enough and demanded my credit card be credited back immediately. She said it would take 5-7 days. I went nutso at this point and told her it better be credited by the morning. She had the audacity to tell me "that's not how life works." I honestly thought I was gonna have a stroke at this point, as my blood pressure was boiling. Well...the credit was there the next day, so I guess that is how life works. Sorry this is so long, but I had a lot of venting to do. Reminder that this was a sympathy gift for a close family member, I didn't need this grief during that time. Stay far away... I ended the call with "I'm going to Yelp the @*#! out of you." She said "Have fun with that." I did Erin...I did.

The flower arrangement was lovely. The flowers were many and very fresh. The delivery to the…read morehospital was very quick.

I received the most beautiful birthday arrangement from The flower box , They were truly the best…read moreflowers I've ever received and you can tell they put a lot of attention to detail it was truly breathtaking! The arrangement filled my home with the best aroma for a few weeks , If you are looking for flowers for any occasion they definitely won't disappoint. They also went above and beyond to make sure to find Lilies since it's not something they usually have , thank you so much !

Always beautiful arrangements!! A long-established Business they reliable and local!!!!read more

Top-quality flowers, expert staff, last-minute orders honored... a real gem in the city of…read moreSpringfield. I have ordered three times and each time, I was blown away! Ordering again soon and I am sure I will encounter the same.