The day before my father-in-laws funeral, lots of guests in the house, my tank backs up. I call Coopers. Nelson Sr. gets out of the truck with an attitude and it didn't improve. I tried to work with him, but i finally suggested that he didn't have the best bedside manner. That made him blow his top and he shouted every four letter word I didn't need to know. I thought at one point he was going to hit me. I finally sent him home after he charged me an extra $100 because of "cold weather". I spent the next two hours cleaning the rest out by bucket and ladder!! Take my advice....lots of other good septic tank pumping companies out there. read more