Like many others, I've unfortunately found this company to be absolutely dishonest, irrational, favor theft, and truly barbaric in their customer service. My recommendation is do EVERYTHING you can to stop your insurance from using this lot if you get in an accident. They gaslight and lie constantly. I got hit by a semi-truck in a Honda Civic, the commercial trucking company was non-responsive, and I decided to go after them directly while maintaining my car as "owner retained" with CoPart. They said I could store the car there for 4 weeks, and this is after my insurance stored the car there 9 months. They said as long as I keep in contact they would not declare the car as "abandoned" and they maybe able to give me more time. I kept in contact, talked to them at least once a week every week, and in the last week they became absolutely rabid!! They said they'd give me 10 more days, and I asked for additional time because I had just begun the lawsuit process and it's important for evidence preservation. I offered to pay, and they said I had to talk to a manager. When I called back to talk to a manager the customer service rep was hysterical, she did not want me to talk to a manger, she was interrupting me constantly, and I had to shout just to say "DANNY TOLD ME TO ASK A MANAGE IF I CAN PAY FOR CONTINUED STORAGE".....It was really an insane experience. They literally tell you to talk to a manager, then hysterically attack you for asking to talk to a manager. I FINALLY got a hold of a manager, Nancy, explained that Danny told me to ask the manager directly about payment for additional storage time so I don't know why the cust service rep was so hysterical, offered to pay for additional time (2 weeks extra is what I was asking for), and she threatened to steal my car! Nancy said she could take my car today if she wanted to! She said she was just being nice by upholding our verbal agreement to give me an additional 10 days, but she legally she could take my car today if she wanted to. Nancy just wanted to completely renege on our verbal agreement and lie so she could steal my car. It's not normal to respond hyper-aggressively and threaten to steal from people after they offer to pay you....that's just someone who really wants to steal. I told the general manager about this, and he had absolutely no problem with it. The general manager is fine with his employees threatening to steal....and all of this is because I offered to pay them for additional storage time...it was absolutely insane! These people are just looking for a reason to break agreements so they can steal from folks. They also kept repeating that they aren't a storage lot, and this is right after they just stored my car for a month as an owner retained vehicle and they stored my car for 8 months on behalf of my insurance. Again, they're just looking for a reason to steal from you, and they become SO aggressive, shouting, interrupting, repeating nonsense like "we don't store cars" as they're literally storing cars right now and have been for 9 months, etc. In the middle of a painfully lengthy and traumatic accident, people shouldn't have to deal with dishonest, irrational, rabid crooks like this. These people just aren't normal, and I recommend that you avoid them like the plague. read more

It's not easy to find good ratings with car auctions, yes, but a lot of times that can be the buyer's fault (For not reading the details etc), but also the auction's fault for various reasons, or poor customer service. Personally, I have dealt with Wichita Copart many times and have never had an issue. The reason I felt compelled today to leave a review is I gave one of their employees, Nel, a rather hard time about a title discrepancy. I won't go into the details but I will tell you that--while I was I was growing impatient about something--she handled my frustration very patiently whereas most assistants During this banter would have been much less professional. So, after I apologized to her, I realized this gal has experience, and not only knows what she is doing on the business but knows how to handle the people of this industry. Additionally, she was able to rectify the problem (and quickly) in the end, and as if I was the nicest person in the world (which I wasn't, so, of course by then I feel bad). so, thanks again! read more

Copart Wichita goes above and beyond! They are 10 times better than the OKC location! The ladies at the front (and the couple of gentleman) are very nice and actually treat you like a person. Copart as a corporation is a little iffy but this branch is always a pleasure to work with! read more

My car was in an accident and was unfortunate enough to end up at this junkyard. They stole my toolbox full of tools worth thousands of dollars and anything else worth a damn in the car. It was obvious that they went through the entire car looking for things to steal. I live far away and had to have the car shipped to me because I live in a different state. It took years to gather all those tools only to have poor scum take it away. read more