Service bad and customer service bad…read more My mother-in-law had a service here and items were stolen from the trunk of the car. My dad car Acura 2014 did oil change service was missing his tools from the back of the vehicle. Ps: if you are wondering why i still have oil change service here because its free for first time of purchase. So three times we bought cars here because we love Honda but yes service is bad

Schofield Honda west Wichita: -performed oil change left…read moreoil low on dipstick. (See picture) 7/28/23 And AGAIN 10/4/25! -Got gum on floor of carpet, new car. 7/28/23. -Inquired about oil brand used, it's not OEM Honda oil, it's "Universal". (They charge extra for Honda oil at the Honda dealership). -Kept the car all day, to repair it. Then 7 minutes before closing called and said they didn't have the part needed. Schofield looks clean and professional but they are only mediocre. I wish it wasn't the case. They don't recommend Honda OEM services, they push BG Products to get the kickbacks which of course cost more. They are way overpriced!!

Can't say enough nice things about my service writer, Elizabeth Combs. She was very thorough and…read moremade sure I had all my questions answered. She's an excellent company representative. The service on my vehicle was exactly as promised and delivered on time. I had to be out of town at the last minute and they worked me in. Thank you for great customer service.

Great people and a very nice dealership! They make you feel welcome and they truly appreciate…read moreyour business.

40k service with appointment. Also did cabin filter and changed out brake fluid. Service Advisor…read morekept me informed and everything went well. Did not take to long even with the extra work done

WORST DEALER EVER! We have been reviewing bad car deals professionally for over 17 years. A family…read morewas involved in a vehicle transaction with Eddy's Toyota November 2024, and has uncovered what appears to be major irregularities surrounding both their trade-in vehicle and their financial transaction paperwork. According to documents reviewed after the sale, the family's Toyota Prius does not appear anywhere on the final vehicle contract as a trade-in, despite the family allegedly surrendering possession of the vehicle during the transaction. Compounding the concerns, the contract also allegedly fails to reflect a separate $7,000 down payment made by the family toward the purchase. The family shared bank records clearly showing the payment was made. The situation became even more troubling after information surfaced suggesting the Prius may later have been sold in a private-party transaction for approximately $5,000, allegedly involving the dealership's finance manager. At the same time, approximately $6,400 in finance and backend products reportedly appeared within the transaction documents. The buyers, according to those familiar with the situation, faced significant language barriers and did not speak fluent English, raising additional concerns about whether the terms, products, and financial structure of the transaction were fully understood or properly disclosed. If confirmed, the circumstances could raise serious questions involving trade-in accounting, consumer disclosures, finance practices, and potential deceptive conduct.

DO NOT PURCHASE FROM CARMAX. CARMAX sold me a piece of junk. I purchased a '21 Ram pickup in August…read more2024. By February of '25, I had to have my cam heads and lifters replaced. In May of '25 my entire engine had to be replaced. I then had to have my radio replaced December of '25. CARMAX was not willing to make this situation right. Offered to purchase the vehicle back from me for 3K less than the original asking price and of course did not offer to take care of all the additional fees (7K worth).

I had a vehicle shipped to my nearest CarMax location with the intention of purchasing it upon my…read morereturn from being stationed overseas for a year. Time was incredibly limited as I had to report to my next base shortly after arriving stateside. I stayed in constant communication with CarMax, and they had clear notes in their system to hold the vehicle for a few days until I could finalize the purchase. Despite weeks of planning and coordination from overseas with banks, insurance companies and CarMax, I received a call on the day of the sale from the sales representative at CarMax informing me that the vehicle had been sold or shipped to another location. This was a vehicle I had carefully selected, and CarMax was fully aware of my situation and timeline. To say I'm disappointed is an understatement. I relied on CarMax to honor their commitment, and they completely failed me during an already stressful and time-sensitive period. This experience has been an absolute letdown, and I will never recommend or purchase from CarMax again. For a company that prides itself on customer service and transparency, they dropped the ball in the worst way possible. If you're a service member or someone on a tight timeline, I'd advise looking elsewhere to avoid a similar experience.

Avoid this place! I always have to remind them I'm on the service plan so they won't charge me…read moremore. I pay for a service plan, I waste my time making appointments only to be in line behind 'express' service customers. It takes takes hours for oil changes...

We've been in the Subaru family for years - and were looking to purchase our new Subaru in Kansas…read more While Wichita is not the closest town to us (a two hour drive) we decided to stop by and check it out as the customer service (not sales) rep told us they had a good number of models in stock for us to look at. These models were the ones we were considering. They also reassured us (twice) that they would honor the VIP pricing. Of course we get there and it is a different story. Slim pickings on the vehicles on the lot. And they said they would not do the VIP pricing. We walked out of there. The sales person we were working with was very nice and professional. Yes, there is a chip shortage and used vehicle prices are through the roof. Stealerships are selling cars over MSRP. But this is plain disingenuous on Subaru Of Wichita's part. Getting people in by telling them blatant lies. As noted we have owned numerous Subaru's over the years and are happy to take our business elsewhere. #CaveatEmptor

The customer service was great Anna help me get into my new car she was very professional, she ever…read morecame to pick me up from my apartment

If there was a negative star, I would give it! My kids…read morebought a '24 van with 35k miles and the tranny went out after 3 days. NO ONE will respond to call texts...refusing to tow or pay for a tow to get it to service. won't give a loaner car or pay for rental. They are having to rent a vehicle out of their own pocket to get to work and fit 3 little kids! This whole situation is a disaster for them to be dealing with! Whatever you do, do not use these people or expect anything out of them, they are a terrible dealership!

As usual, oil change went fine…read more Thank you to staff for noticing the tire issue that was completely unsafe (3 tires with complete tire - tread separation) and working with us regarding this problem and assisting us in getting it resolved. We understand this is not usually something you deal with on a regular basis. Everyone was extremely helpful with an issue that was out of the norm! Appreciate all of you!

Extremely disappointed. I bought a 2015 Chevy Silverado from this dealership, and within just 20…read moredays the A/C quit blowing cold air. A vehicle shouldn't develop problems this quickly after purchase, especially when I also paid for a costly service contract. This has been a frustrating experience, and I expected much better quality and customer service. I won't be recommending this dealership unless they make this right.

Oil change in under an hour on my XT5. Comfortable lounge…read more Cold water. Friendly. A little hard to find. Better next time. My XT5 came from Donovan's in 2018. They don't sell Cadillacs any more. Service was great.

Horrible experience! I had them take a look at a problem I was having with my car. Greg Hilario,…read morethe service writer, wrongly infromed me that there were only 3mm left on my brake pads and that I had to replace both front brake pads and the rotors because the brake sensor had been grinding them. However, Kia had told me 2,000 miles before that my brake pads were at 7mm. So I went to another auto shop and had him look at it. He showed me that not only were the brake pads and rotors completely fine, they had also forgotten to reattach the brake sensor. He and Kia both pointed out the same different reason for the problem I was having with the car. If I would have listened to Donovan Auto and Truck Center, I would have spent 600 dollars for nothing. Just thrown out the window.

No customer loyalty. Always wants more more on down paymeny.. we have bought 2 1/2 cars (still…read moremaking payments...and ahead on them) . Went in for a 4th vehicle. They ask for a ridiculous amount. We are done with them

I got a vehicle here 3 months ago and it's already starting to crap out. I would not buy a car here…read moreagain. I should have never gone here in the first place.