Service bad and customer service bad…read more My mother-in-law had a service here and items were stolen from the trunk of the car. My dad car Acura 2014 did oil change service was missing his tools from the back of the vehicle. Ps: if you are wondering why i still have oil change service here because its free for first time of purchase. So three times we bought cars here because we love Honda but yes service is bad

Schofield Honda west Wichita: -performed oil change left…read moreoil low on dipstick. (See picture) 7/28/23 And AGAIN 10/4/25! -Got gum on floor of carpet, new car. 7/28/23. -Inquired about oil brand used, it's not OEM Honda oil, it's "Universal". (They charge extra for Honda oil at the Honda dealership). -Kept the car all day, to repair it. Then 7 minutes before closing called and said they didn't have the part needed. Schofield looks clean and professional but they are only mediocre. I wish it wasn't the case. They don't recommend Honda OEM services, they push BG Products to get the kickbacks which of course cost more. They are way overpriced!!

Great people and a very nice dealership! They make you feel welcome and they truly appreciate…read moreyour business.

excellent service we've been bringing in all the cars in our household and received the best…read morecustomer service ever especially from the technician Jacob Farris and the rest of the team. Great job.

I was told to bring my 2020 Toyota with 42,000 miles in for a 10 minute trade estimate and the…read moresales men were so determined to sell me a used vehicle i couuld get them to look at my Avalon limited even after a gentleman was interested in buying my car in the parking lot. I was there over an hour wasring my time then they offered $20,0000 without really looking at it.all oil changes and routine maintaniance has been done at Eddys

WORST DEALER EVER! We have been reviewing bad car deals professionally for over 17 years. A family…read morewas involved in a vehicle transaction with Eddy's Toyota November 2024, and has uncovered what appears to be major irregularities surrounding both their trade-in vehicle and their financial transaction paperwork. According to documents reviewed after the sale, the family's Toyota Prius does not appear anywhere on the final vehicle contract as a trade-in, despite the family allegedly surrendering possession of the vehicle during the transaction. Compounding the concerns, the contract also allegedly fails to reflect a separate $7,000 down payment made by the family toward the purchase. The family shared bank records clearly showing the payment was made. The situation became even more troubling after information surfaced suggesting the Prius may later have been sold in a private-party transaction for approximately $5,000, allegedly involving the dealership's finance manager. At the same time, approximately $6,400 in finance and backend products reportedly appeared within the transaction documents. The buyers, according to those familiar with the situation, faced significant language barriers and did not speak fluent English, raising additional concerns about whether the terms, products, and financial structure of the transaction were fully understood or properly disclosed. If confirmed, the circumstances could raise serious questions involving trade-in accounting, consumer disclosures, finance practices, and potential deceptive conduct.

DO NOT PURCHASE FROM CARMAX. CARMAX sold me a piece of junk. I purchased a '21 Ram pickup in August…read more2024. By February of '25, I had to have my cam heads and lifters replaced. In May of '25 my entire engine had to be replaced. I then had to have my radio replaced December of '25. CARMAX was not willing to make this situation right. Offered to purchase the vehicle back from me for 3K less than the original asking price and of course did not offer to take care of all the additional fees (7K worth).

I had a vehicle shipped to my nearest CarMax location with the intention of purchasing it upon my…read morereturn from being stationed overseas for a year. Time was incredibly limited as I had to report to my next base shortly after arriving stateside. I stayed in constant communication with CarMax, and they had clear notes in their system to hold the vehicle for a few days until I could finalize the purchase. Despite weeks of planning and coordination from overseas with banks, insurance companies and CarMax, I received a call on the day of the sale from the sales representative at CarMax informing me that the vehicle had been sold or shipped to another location. This was a vehicle I had carefully selected, and CarMax was fully aware of my situation and timeline. To say I'm disappointed is an understatement. I relied on CarMax to honor their commitment, and they completely failed me during an already stressful and time-sensitive period. This experience has been an absolute letdown, and I will never recommend or purchase from CarMax again. For a company that prides itself on customer service and transparency, they dropped the ball in the worst way possible. If you're a service member or someone on a tight timeline, I'd advise looking elsewhere to avoid a similar experience.

I talked to Brie about an oil change. I'm used to appointments. She said come to Express lane. So,…read morehere I am, in the waiting area. Worth the wait! There are snickerdoodles and white chocolate macadamia nut cookies today, fresh popped popcorn, coffee, soda fountain, big screen tv to watch, people to chat with. Meanwhile, I put my Forester in the bay for oil change. I'm sitting here enjoying the wait area amenities and waiting for them to finish so I can get out in nature and rack up more miles. I love the Forester. It handles well, it's quiet, it has a great back up system, Sirius XM on the radio, plenty of room for all the fun stuff when we travel. I never thought I would enjoy an SUV but I have been pleasantly surprised!

Avoid this place! I always have to remind them I'm on the service plan so they won't charge me…read moremore. I pay for a service plan, I waste my time making appointments only to be in line behind 'express' service customers. It takes takes hours for oil changes...

The customer service was great Anna help me get into my new car she was very professional, she ever…read morecame to pick me up from my apartment

I do not recommend this place; I had a terrible experience with them. I bought a car that was…read morebroken and in poor condition, with bad tires. The bank denied the loan, and it took me a whole month just to get them to swap the vehicle. That dealership is a complete disaster--it was nothing but back-and-forth hassle every single day. They finally exchanged the car for an even worse one--one with a busted transmission--and I actually had to pay *more* money. I also traded in my old car; they gave me one valuation for it initially, but then later told me it was worth a different, lower amount. So, be careful--think it through very carefully before buying a car at that place. No recomiendo este lugar tuve una mala experiencia con ellos compré un carro cual el carro estaba roto en mal estado con las gomas malas el banco negó en préstamo estuve un mes para q me cambiaran de carro un desastre ese dealer y todos los días un para alante y un para atrás me cambiaron en carro por uno más malo con la transmisión jodida y tuve q dar más dinero entregue mi carro también me lo valoraron en un precio y Depues me dijeron otro precio por eso tengan cuidado piénselo bien antes de comprar carro en ese lugar

As usual, oil change went fine…read more Thank you to staff for noticing the tire issue that was completely unsafe (3 tires with complete tire - tread separation) and working with us regarding this problem and assisting us in getting it resolved. We understand this is not usually something you deal with on a regular basis. Everyone was extremely helpful with an issue that was out of the norm! Appreciate all of you!

Don Hattan West intentionally sells vehicles that they have not fixed after buying them at auction…read more We bought a used equinox in September 2025 and within 30 days it was literally falling apart and the tires had wires poking through. Just finished taking to one of their sales managers who thought he was being polite but actually was pompous and condescending. Perhaps because I'm female and he thought he could mansplain to me. They do not promote customers satisfaction just so they can make a buck.

Oil change in under an hour on my XT5. Comfortable lounge…read more Cold water. Friendly. A little hard to find. Better next time. My XT5 came from Donovan's in 2018. They don't sell Cadillacs any more. Service was great.

Bought a car 6 months ago (May 27, 2025) to be exact and I am already having electrical issues.read more

No customer loyalty. Always wants more more on down paymeny.. we have bought 2 1/2 cars (still…read moremaking payments...and ahead on them) . Went in for a 4th vehicle. They ask for a ridiculous amount. We are done with them

I got a vehicle here 3 months ago and it's already starting to crap out. I would not buy a car here…read moreagain. I should have never gone here in the first place.