"Steer clear of this office if you value honest billing practices. On their website, they heavily…read morepush an in-house Loyalty Plan, promising they will 'work with you to determine which savings are greater' with no hidden fees or exceptions. In reality, this office uses predatory financing tactics to hit sales quotas. They told me my insurance was 'covering half' of a massive bill to pressure me into a corner, billed my insurance a retail rate of $3,772.00, but immediately pushed through a Sunbit loan for about $1,580.00. According to Blue Cross Blue Shield, my legal, in-network patient responsibility is only $793.60. Instead of finding the best savings, the office pre-billed my loan for nearly double what I actually owe to include unscheduled future work. The office manager admitted in writing that the loan included uncompleted treatment, but instead of voiding the contract, the office has ghosted me, tried to hit me with illegal debit card processing fees, and is hiding my financial ledger. If you have a loan through this office, log into your insurance portal right now and compare your true 'Patient Responsibility' to what they are financing you for. A formal corporate fraud investigation is now underway against them." Versión en Español "Evite este consultorio si valora las prácticas de facturación honestas. En su sitio web, promocionan mucho un 'Plan de Lealtad' interno, prometiendo que 'trabajarán contigo para determinar qué ahorros son mayores' sin tarifas ocultas ni excepciones. En la realidad, este lugar utiliza tácticas de financiamiento abusivas para alcanzar cuotas de ventas. Me dijeron que mi seguro 'cubría la mitad' de una cuenta enorme para presionarme, le facturaron a mi seguro una tarifa regular de $3,772.00, pero inmediatamente procesaron un préstamo de Sunbit por aproximadamente $1,580.00. Según Blue Cross Blue Shield, mi responsabilidad legal como paciente dentro de la red es de solo $793.60. En lugar de buscar los mejores ahorros, el consultorio facturó por adelantado en mi préstamo casi el doble de lo que realmente debo para incluir trabajo futuro que ni siquiera estaba programado. La gerente de la oficina admitió por escrito que el préstamo incluía tratamientos no completados, pero en lugar de anular el contrato, el consultorio me ha ignorado por completo, intentó cobrarme tarifas ilegales por usar mi tarjeta de débito y me está ocultando mi historial de facturación. Si tiene un préstamo a través de este consultorio, inicie sesión en su portal de seguros ahora mismo y compare su verdadera 'Responsabilidad del Paciente' (Patient Responsibility) con la cantidad que le están financiando. Actualmente hay una investigación corporativa formal por fraude en curso en su contra."

I was nervous because I liked my dentist but insurance changed. I've had two cleanings and I…read morereally like it. It's very easy to schedule, I got in at my appointment time and didn't have to wait long in the waiting room. The hygienist Alondra I think was her name or leena. She was the first hygienist I've ever had when flossing didn't just shove floss down into my gums I felt she was actually taking her time inspecting my teeth. At the age of 30 I learned they measure your gums which I found interesting. I've been there twice and have had a positive experience each time

After placing three posts, ADI informed me that they cannot place prostheses because they don't…read morehave the correct parts. They were happy to offer a refund of my deposit and I could search for another dentist who might have the mystery parts on hand. Very nice of them . Beware less the same or worse happen to you.

Affordable Dentures and implants in West Valley City. We paid $10,000 up front for four implants,…read morethe bottom and top denture. They put the implants in and a temporary top and bottom. The top broke in half within the first two days, we went back in. They put some glue on it and it broke again. We had to use our old top that didn't match the bottom but just so we had something. After 9 months we got the permanent bottom and supposedly the permanent top, reinforced so it wouldn't break so easily. when we shine a light through the top denture you can see the old crack. They use the old temporary denture with the new bottom. When we asked them about it they said they would fix it if it breaks. don't go with these guys, find someone else.

Good care, starting with the very friendly receptionist. everyone is very reassuring and calm and…read morefriendly. Offers you gas to relax you. It was nice to watch TV during the procedure, extracting two molars in my case. It made the time go by faster. I recommend them. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I love going to the Dentist now. Dr Smith really makes me feel welcome . I used to hate the…read moredentist, but now It's nothing

Everyone was inviting and understanding. Dr.Grey is amazing and the best dentist I have ever had !…read moreHis assistants are caring and awesome .! I highly recommend and want to thank them for my smile again . I truly can't thank you enough !!

went in to have cracked tooth looked at. walked out with a 16k quote! So, they were very detailed…read morein everything I may need and that's why I received the quote. So, I called to give ins info and find out what it would cost me for a couple of the procedures in the quote. I was going to provide ins info and schedule once I knew the amount. I was told I needed an appointment to talk to the business manager. Another shot at the 16k close I figure. Place is a machine not a dental office. Save time find a good non corporate practice.

This was my two year old first visit to the dentist! He was so scared but the technician and the…read moredentist were patient and kind and helped as much as they could to have him calm so they could do his exam. He still talks about how the Dentist checked his teeth. Highly recommend them for children!

Dr. Gregory Johnson is perhaps the best Dentist in the state of Utah. This review is long over due…read more He extracted a wisdom tooth from my mouth in the matter of seconds with ease, the tooth did not break at all, it slid right out. Consummate professional that anyone would be thrilled to have! I cannot leave out Brittney the Dental hygienist. She is a straight up stud. Really sweet and great at what she does. She pays close attention to detail and is very deliberate. I look forward to my cleanings! This recommendation is essentially a guarantee that you would think nothing less then 5 stars with these 2!

I would like to give a shout out to Autumn at West Valley Oral Surgery. She was definitely a very…read morecaring individual. She helped me through all of the difficulties that I had in my teeth extraction follow-up, The two surgeons were also patient with me (no pun intended). Autumn took time out her schedule to sit down with me and go over all of the procedures possible, and helping me through my dizziness and other personal issues. Thanks again Autumn! - - Give her a raise, surgeons!

I had a poor customer service experience that cost me money with this office. I decided to pay the…read moredebt related to the experience rather than spend the additional time and money it would take to fight it, but I feel better at least sharing my experience publicly. I'm sure within signed docs when getting services, they have sections that allow for this type of situation, so it is likely irrelevant to question the legalities. - I went in over a year ago for a checkup after having tooth aches and being referred by my insurance provider to make sure I was covered. - I had an appointment for a dental cleaning at a later date but called and let them know my wife just received the results of a positive covid test, so I was under quarantine. My memory is not great from that long ago, but I believe it was the day before the appointment. They agreed I should not come to their office - Over a year later I received a phone call from a collection agency saying I have an unpaid balance due over $100+. I advised this is my first-time hearing of this. I had a checkup last year and had insurance, so I was unaware of any bills due. It turns out they had my old apartment address (without the apartment number) that I was still in for a few months after having the checkup before moving to a house. I told the collector I'd like to get the billing info from the dental office and don't feel comfortable discussing this on a call that came in without me being able to confirm the source - I went into the dental office, the person at the front desk told me multiple times if the collection agency has the file, then she will not give my any info or have any discussions with me. She was very polite about it though and gave me the phone number to the collection agency so I can call them directly - - I called and was able to get a copy of the invoice emailed (they already had my email address), but I made it clear to the collector, and the dental office, that they have my insurance info, my prior address, my phone number, and my email address so there is no excuse for the lack of contact for this long. The collector said they did not get any returned mail, I let them know a lot of people don't usually return mail that isn't theirs, they throw it away. That doesn't excuse there was plenty of ways to still get ahold of me prior to this level of escalation. - - I found in the billing the amount they charged for services was not fully paid by insurance. So there was a remaining balance after insurance paying for the visit, there was also a fee for the canceled appointment due to covid that I was not expecting, and there were additional finance charges likely due to them sending it to collections. I paid the bill and again, am not even disputing the validity. My issue with this was the lack of effort to contact me about any charges back when I still had the opportunity to discuss things with my insurance and resolve the debt. I don't believe there was any ill intent by anyone, just poor process.

I had an extraction and implant done here. The process was seamless and the result is wonderful…read more The office staff is great here and the doctor is, too. I would certainly recommend Premier Dental Care of Utah to anyone!

Dr DeMille may do good work but, the office staff and billing is HORRIBLE!…read more They do not honor their own quotes and charge a lot more if you try to use insurance. After paying off the balance, they will send additional bills in the mail adding extra fees which were never discussed or included in the original quotes they have their patients sign before starting any work. When dental insurance pays more than the estimate, they won't return the extra money they collected or even apply it to future work. Even taking in the insurance EOBs (showing the insurance paid hundreds more then their estimate), they keep the extra money. Also, if THEY cancel your appt within 48 hours before the appt time, THEY CHARGE THE PATIENT a cancellation fee. Very dishonest way to conduct business.

I strongly urge others to take the billing concerns shared by previous patients seriously (Google…read moreReviews). I initially trusted the positive reviews, which unfortunately led me to this dental office--an experience I regret. Despite having active Delta Dental coverage, I was charged $39 out-of-pocket for a regional block anesthesia because, according to the office, my insurance "denied it." After personally contacting Delta Dental, they confirmed the charge should not have been applied and even contacted the dental office on my behalf. This indicates a troubling pattern of unbundling services in a way that bypasses insurance coverage. Additionally, they will try to get you to use "better quality materials" that is not covered by insurance--something not clearly explained upfront unless you ask them and to remove it they add it on and only remove if you read the paper and ask them about it (e.g Nano-Hybrid Composite). When I questioned the charges, the office threatened to send the unpaid balance to collections, citing "Utah law" as the reason patients are responsible for all uncovered portions and said they could work a "payment plan" as to balm their charge as if they are helping you instead of correcting the error. This practice also uses high-end x-ray machines and frequently performs excessive imaging, which appears more designed to increase billing than improve patient care. These unnecessary x-rays result in inflated costs to the insurance. In total, I paid $209 out-of-pocket for a routine cleaning and the removal of a single wisdom tooth (that's with having Delta Dental insurance coverage )--despite Delta Dental confirming my total out-of-pocket cost for everything should have been only $170 (So, I basically paid $39 extra (reg. block anesthesia | something I should have not been charged for - unbundling). This discrepancy raises concerns about whether this is a case of unethical billing practices or a lack of proper understanding of insurance protocols. I lean more towards unethical billing practices because this Dental Office has done it to other folks as-well, I understand mistakes, but it's happened what seems like a lot to other folks as well based on the low-star reviews, now me included. Based on my experience with billing here--and similar reports from other patients--I recommend seeking care from a dental provider that prioritizes transparent billing, ethical practices, and patient trust.

I was lucky enough to find Simply Smiles sometime maybe 2 years ago! They are so amazing! I love…read morethem so much they take such good care of their patients! I am the absolute worst and can never remember Dr. Stephanies last name but she is the most incredible dentist I have had! She makes me feel so welcomed and like I am important and remembered every time! Allison usually cleans my teeth and she is so cute! I love hearing about her life and her adorable family and small town background, she rocks! Today Zara cleaned my teeth and she was so kind and gentle with my teeth! Can not stress enough how much this dentist office has taken away my anxiety of the dentist office! I will never stop coming here!

I was humiliated by the dentist there with rude comments about my opinions of what I wanted, one…read morewas her commenting on the color of teeth I wanted being compared to a porcelain toilet bowl. She was very frustrated working with me because I didn't want what she thought was her perfect work that was nothing we had discussed prior. The rest of the office was very kind and professional.

Great service from everyone. They have two orthodontists…read moreworking in this space. They switch every day. I was able to have both of them and both are spectacular. They work with most insurances, great prices and options, and a sweet deal if you just check in through the app. Do not forget to use your check in! Although a bit far from everything, their space is nice and went trough some remodeling not long ago. Spacious parking lot and best of all, they are very quick ! I would definitely recommend this to anyone looking for braces. They have plenty of children and adult patients alike.

The new Orthodontist sucks, she doesn't not interact with the patients, not one bit, she just comes…read morein and does whatever she needs to and leaves, she doesn't even tell you to open your mouth just shoves her tools in between your lips.