I had gone to Dr. Dana first to get braces done back in 2002/2003, I loved Dr. Dana & all of his staff. I went years after getting my braces off and permanent retainer put in before I came back to visit him. It was about in 2011 when I had a small chip in the glue & called to schedule. I learned that Dr. Dana had closed some of his offices and was now at the West Valley location. They had no questions about who I was or my history there as a patient. Dr. Dana was so pleasant as he always was, & told me that he hadn't had anyone go as long as I had with my retainers in, & to keep them off for as long as I could if they didn't bother me. 5 years later (this last week) I had my first problem tooth come up, & had a whole glue dot come off of my tooth & exposed the wire. I called to schedule an appointment (at the same location I had seen Dr. Dana years previous). No one at this location thought it would be important to notify me since it had been so long since I was there last to tell me that Dr. Dana was no longer there. I came in for my appointment, was sent back to a room. The girl that greeted me was nice, but she seemed confused as to what the hell I was needing to be fixed. I told her what had happened, and that I hadn't had any issues previous like this, & had asked if Dr. Dana was still there. She told me no, but she had heard things about him. (bummer, again, glad I found out after I was already there for an appointment with a doctor I didn't know). She checked my wire where I lost the glue & said that the doctor would be in shortly. A doctor came in who I honestly can't even remember his name, didn't introduce himself or say "Hello Chelsea, I'm Dr. so and so, I saw last time you were here Dr. Dana was here & unfortunately he's no longer here at this practice but we're going to take good care of you today". He got in my mouth & told me I had a second tooth on top that had a piece of glue broken off. He also asked me about a gap between 2 teeth & asked if it's getting bigger, its so small & it's always been that way, my teeth just couldn't fill it all the way with how my teeth are shaped. I asked him to look at them all and tell me his opinion if I should just keep them on, or take them off? Or if some will start breaking down the road. It was like he expected me to tell him what the right thing to do was. Hello, you're the doctor I'm here for your professional advice. He informed me if I took them off I'd need to get removable retainers which would cost X amount. I decided to just fix the 2 teeth. He removed the glue, & left the assistant to fix & put new glue on. The process was easy. She was trying to floss through on each side of my tooth with floss, I could tell she couldn't get the floss down. Then she had me close my mouth, & the top one he wanted to also fix had too much glue on & I couldn't bite down all the way. She just kept flossing & then would ask me "is that better?" No, it's the glue that's not allowing me to bite down. So she said okay i'll send for him to come back in. He came in and drilled down the glue until I could comfortably bite down. Then he asked to his assistant, "so you couldn't get through with floss?" (referring to a completely different tooth). So he finally fixed that one too, & I was all set. So if I wouldn't have said anything she would have just sent me out the door with a tooth she couldn't get floss down. I went up to pay, & she had to go back to the room to ask what they did. She came back and said "okay, so it's $75.00". Uh, I knew they were going to charge me $25 for each tooth fixed, but nothing was EVER discussed about fixing a 3rd tooth. Which is so unacceptable to try to screw me over and make me pay for something that I should have never even had to pay for in the first place. I ended up paying for 2 teeth. My records should have been on file, I visited more than just one location when I saw Dr. Dana. Regardless of what happened to Dr. Dana & his businesses, I am so disappointed with the treatment here, & do not plan on coming back. read more