I had brought my Toyota Tacoma in for body damage. First it took 15 months to be completed, I had…read moreto purchase another vehicle. During this time windows were down the whole time wind, rain,snow, and animals. Also metal masters left the engine exposed the whole time to the elements. I was told it was complete so I went to pick up none of the parts fit , and also broken parts. I asked the owner about this and his answer was "just take your fu(king truck". None of the safety sensors work even lights that were not hooked up. Wrong year parts were used and completely Broken parts used. I now have to take to Toyota to get fixed. Stay away from this shop, there is no honor, or loyalty, or honesty. Even there sign says all repairs are guaranteed, this is a fallacy. Go anywhere but this shop, save yourself and your vehicle. I do not have the money for an attorney, so I have a vehicle that I cannot use without having Toyota fixing all I need in order to make road worthy. STAY AWAY FROM THIS BUSINESS!

I have used Metal Masters many times over the years and they have always gone out of their way to…read moremake sure I was happy. Manny and his guys worked on our jeep the last week, and there were a lot of uncertainties in the beginning with cost in the end Manny went out of his way to stay under budget, and it actually cost less than what I was anticipating. The vehicle looks excellent as well. Way to go highly recommend.

My 2012 KIA was sent to Sierra Collision by Collision Pros in Alamogordo without my Knowledge, and…read moreI am glad they did! It was sent there because Collision Pros was not capable of doing the job right in their own shop. Not only did Nick and his crew do an excellent job, but Nick also kept me informed of any issues they had with obtaining parts or things that may have broken during the process. Nick was honest, respectable and kept his word. If Collision Pros in Alamogordo had not sent my vehicle there, I would not have my vehicle back looking so beautiful in a timely manner. Thank you, Nick at Sierra Blanca Collision! I would not hesitate to recommend this business to anyone.

I took my Dodge Ram to Sierra Blanca Collision for repair on May 20th 2023 after hitting a deer…read more They told me it would take two week to do the work. i called after two weeks and was told it would be another week before the truck would be ready. They had all the parts to do the repair but were running behind. This was repeated due to one excuse or another about doing the paint work until June 21st. Sierra Collision said they needed to finish the reassembly after painting the repair parts. I told them I was leaving town to visit relatives and would pick up the truck on June 26th. I called on June 26th and was told they needed another day because they had broken the passengers side rear view mirror glass. I received a call today that the truck was ready. When I arrived and inspected the truck, the replaced mirror was dangling by the defroster cord from the mirror housing. it was nothing more than a peel and stick mirror, not the OEM mirror I was told it would be replaced with. I refused delivery until the entire mirror assembly is replaced. I expect this will turn into a fight. I called USAA complained and warned them about sending their customers to this body shop. So BE WARNED about using this business.

I'm not all that familiar with paint-less dent repair but, I know that you don't have the luxury of…read moreapplying filler and painting the entire surface after you are done with your body work. Hence, there seems to be high need for craftsmanship that is necessary to work a dent this way. That said, these guys repaired a door dent I had on a leased car that was being returned. Reasonable price and I could not tell that there was dent the size of a half dollar when they were finished. Plus, they fixed it the same day I brought it to them. Great place - hopefully, I won't need to go back!! But if I need service like this again, I'll be back to Empire.

Took my silverado 1500 in after an accident and Gabriel was quick to give me a quote and order the…read moreparts needed for the truck. Highly recommend this place if you are in need of repairs quick. The whole job took them less than a week to finish and my truck was like new again. Hopefully i'm never in need of these services again but if I am I know to hit up Gabriel.

I cannot review the quality of Collision Pros workmanship because they did not work on my vehicle…read more They outsourced the job to a shop in Ruidoso, NM, Sierra Blanca Collision. They sent my vehicle there without my knowledge. Sierra Blanca Collision did a great job. I would rate Collision Pros based on communication and customer service as terrible. They may also own Sierra Blanca Collision but there is a big difference between the people and customer service. Take my advice, avoid Collision Pros at all costs and go straight to Sierra Blanca Collision. Ask for Nick. If you want your vehicle to stay in town, chose any other business. Collision Pros is dishonest.

Wish I could rate them zero stars for all I've had to endure. I wouldn't recommend anyone to take…read moretheir vehicle there EVER! I have never been treated so poorly my entire life. I was hung up on by Victor not once, but 3 times, a paying customer and he, a manager was so irate, dismissive, spoke over me and hung up 3 times. I was lied to on multiple occasions about my car being ready to go, then day of, they were still waiting on this, or something else, or alignment. This went on for months. Then I get ahold of Sergio the owner so I can let him know how poorly his "manager" spoke to me and he basically said he already spoke to 3 people in the office about me, so are they lying or am I. I told him I never even spoke to Vincent on the phone so how can he say how I was on the phone, and the front desk girl Lita, only spoke to me after I was hung up on and treated so badly by Victor and asked to speak to a manager. Its not even the fact that it's been forever, and it has, but I was lied to and treated worse than I've ever been treated IN MY LIFE! They have a huge sign when you walk in the door about how they treat and value their customers yet I experienced the exact opposite. By the way, meant to ask Sergio if all the bad reviews on here and on yelp are lying or are they? The reviews speak for themselves. Do NOT recommend! They repeatedly told me my car was done only to tell me the day of pick up that it wasn't. Just got off the phone with my progressive rep asking me how the repairs went and I said as if it could get any worse, it's still not done and she had just spoke to them and they said repairs are done and vehicle was picked up. I've attached pics of how my car was when I went to pick it up. This is soooo unacceptable! Who does this and leaves customers cars like this and has the audacity to treat their paying customers so so poorly. Yelp reviews are terrible as well.

Justin, i would like to extend nothing but kudos to you and your body shop staff. Outstanding…read morerepair and paint work on the specified areas of damage. I'm very happy with the final product. Addionally, I appreciate that your staff stayed psst closing to allow me time to look at the repair job before paying the bill. I salute you, Will and the body shop staff for outstanding service and professionalism. I am certainly spreading the word to others in my neighborhood, my friends and family. Well done!!

Very happy to have found them on our travels. Friendly, accommodating, and honest. Highly…read morerecommend them.

My Jeep Rubicon was repaired and looked new. This is a meticulous operation that has expertise in…read morerepairing body damage. I highly recommend them and have only gone to them when a vehicle was damaged. They are the best. Maria who takes care of the customers is a gem. She is always smiling, polite and accommodating. Frankly, if I were still employing office personnel, I would steal her from Dan Bearden Auto Body. She is that good. Thank you for always making my cars look brand new. Sincerely, Jacqueline Rogers

My car was a total mess after a small herd of goats used it for their personal mountain. Every…read morepanel on the car was scratched and dented. The car was a dark blue to begin with and they agreed to paint it to match my truck. There is no way I would go to another body shop no matter how long I had to wait to get in to Dan Bearden's shop here in Alamogordo. We have had Bearden's shop work on my previous car, my van (multiple times), my truck, my husband's truck and my car (multiple times) with total satisfaction. We get updates when our vehicles are in the shop. The work done here has always been top notch, they care about their customers (that applies everyone that touches the vehicle) as well as doing the best quality work possible. The skill of their workers is unmatched and they are all polite, courteous and willing to go the extra mile. They take pride in everything they do and will take action to correct flaws in their workmanship that the customer may not even notice. The type of pride they take in their work is like that of the 50s and 60s; a pride that seems to have since gone out of style with some other places of business.

I own a 2020 vehicle and someone damaged my vehicle. My insurance covered it as I had full…read morecoverage. I called three different shops in Alamogordo Body Masters quote was not the cheapest however Johnny sounded on top of it. I was quoted 4 days work on a job that was quoted a day and a half work so insurance covered a rental and the cost of repairs and decided to go with Body Masters. The job took longer than quoted so I extended the rental car three more days. Upon going to retrieve my vehicle the owner Johnny said it was going to be $750.00 more than he had quoted. I replied then let's call the insurance company and he says well it's okay I will eat the extra costs. This made me quite suspicious and as time went on the side view mirror they replaced became bleached a completely different color as you can see in the photo. Unhappy however untrusting a business that wants to up charge you upon pickup I decided to live with the unpleasant reminder of a poor job than go back and barter with someone over work not being done right. Recently on social media asked whom they would use and of course I retorted any except Body Masters. To that I got horrible back lash from ex employees as well as present ones of how I am a liar and my photo is bogus. Well after all of this and now knowing how attacking the employees can be in the defense of this company has urged me to post my experience now. I would have just moved on however the ridicule and badgering by former and current employees leave me no choice to post the truth about your company as a whole. I will live with the below standard work you have done as I don't feel comfortable to put my vehicle in your care considering the back lash I received when trying to explain what happened. You might try first working with your team of employees on how to show customer service and how to handle complaints if you wish to go forth successfully. Not impressed will never be back living and driving your work and experience every day. Now why am I posting so far down the road harassment and bullying from your employees shameful just shameful

I went to Body Masters today, my first time. I parked my vehicle in their parking lot.I went into…read moretheir office. There was a male seated behind a computer at the desk in a room at the very back of the office. I explained I needed a body work repair on my vehicle. He wanted to see photos I had taken and uploaded to my insurance. I had difficulty pulling those up. He then suggested I go out and take more pictures on the parking lot there at Body Masters and then bring them back in to him. I am 70. I have had knee surgery. It's painful right now to walk. I thanked him for his time, and apologized for disturbing him. I walked out. Oh, by the way, if you want to buy tall, skinny metal cups with sports logos and whatnot on them, he makes those. They are lined up across the entire front of his desk like a little wall. Good luck to you if you go to the business. I wish I could give zero stars as I got zero service.