I cannot review the quality of Collision Pros workmanship because they did not work on my vehicle. They outsourced the job to a shop in Ruidoso, NM, Sierra Blanca Collision. They sent my vehicle there without my knowledge. Sierra Blanca Collision did a great job. I would rate Collision Pros based on communication and customer service as terrible. They may also own Sierra Blanca Collision but there is a big difference between the people and customer service. Take my advice, avoid Collision Pros at all costs and go straight to Sierra Blanca Collision. Ask for Nick. If you want your vehicle to stay in town, chose any other business. Collision Pros is dishonest. read more

Wish I could rate them zero stars for all I've had to endure. I wouldn't recommend anyone to take their vehicle there EVER! I have never been treated so poorly my entire life. I was hung up on by Victor not once, but 3 times, a paying customer and he, a manager was so irate, dismissive, spoke over me and hung up 3 times. I was lied to on multiple occasions about my car being ready to go, then day of, they were still waiting on this, or something else, or alignment. This went on for months. Then I get ahold of Sergio the owner so I can let him know how poorly his "manager" spoke to me and he basically said he already spoke to 3 people in the office about me, so are they lying or am I. I told him I never even spoke to Vincent on the phone so how can he say how I was on the phone, and the front desk girl Lita, only spoke to me after I was hung up on and treated so badly by Victor and asked to speak to a manager. Its not even the fact that it's been forever, and it has, but I was lied to and treated worse than I've ever been treated IN MY LIFE! They have a huge sign when you walk in the door about how they treat and value their customers yet I experienced the exact opposite. By the way, meant to ask Sergio if all the bad reviews on here and on yelp are lying or are they? The reviews speak for themselves. Do NOT recommend! They repeatedly told me my car was done only to tell me the day of pick up that it wasn't. Just got off the phone with my progressive rep asking me how the repairs went and I said as if it could get any worse, it's still not done and she had just spoke to them and they said repairs are done and vehicle was picked up. I've attached pics of how my car was when I went to pick it up. This is soooo unacceptable! Who does this and leaves customers cars like this and has the audacity to treat their paying customers so so poorly. Yelp reviews are terrible as well. read more

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Collision pros did a great job with fixing my car. But I did not receive updates as they said I would. I did have to call to get updates on the status of my car a few times. They are easy to contact by phone and by email. They did work well with updating the insurance company though. Overall it was a good experience. read more

I was initially told that my repair would take four to seven business days. I am now on day eighth of that process and have been informed it "may be ready" on day 10. Initially I was told that they had been slow because "several people were out" during the week. I am now told that there was more damage than expected. This fact appears to have cropped up around day 8 of the repair work. The staff were courteous, as was the manager. read more

To be a USAA Insurance preferred business they are dishonest, misleading, with substandard work performed. EXAMPLE: They called and told me my vehicle was finished. Before leaving the shop I inspected the work. It was not finished. They reinstalled the broken parts. If I failed to check their work before I left, they would have claimed I damaged it after leaving. Don't trust Collision Pros, Alamogordo. They are full of bulls#!t. Especially the manager and USAA adjuster. read more

Wanted to keep my car several days past the quoted completion date and over the holidays when I needed my vehicle. They then rushed to finish the job and my the parts they replaced are already coming apart (only been 4 months since repairs). I will NEVER trust my vehicle with this company ever again! read more

Both mine and my girlfriend's vehicles were damaged in the same hail storm recently. We both took our vehicles to collision pros. My vehicle was repaired very well in about 10 weeks. My girlfriends vehicle was repaired very well in about 2 weeks. She was also offered a loaner vehicle a nice pretty red ford f150 by the owner and was hit on by the owner as well. So if your an attractive female you probably will get great service, if your just a regular guy though, be ready to wait awhile for you vehicle. read more

Progressive insurance set us up with this shop after my wife was rear-ended. These was major damage to the rear hatch of our 2014 Acura RDX, requiring replacement. Our vehicle remained in their shop for the following 4.5 months, mostly because they were having problems sourcing the rear muffler from Acura. At around month 3 we finally had to step in and tell them that an aftermarket unit would be acceptable to us. I actually had to start sourcing the part myself. They finally bought a used one off of eBay, and got the part replaced. They called us to pick up the vehicle. When we got there, we had to ask that it be washed, and no one from the shop walked the vehicle with us to look the work over. We drove it home, and started looking over it ourselves. We found scratches and marks that were not there when we took it to them. There were even areas where paint was knocked off, but not repainted. Also, when we opened the "repaired" hatch, not only did the hatch closure rub and stick, the broken glass from the accident was still in the back of the vehicle. We called the shop and they apologized that the vehicle was in that condition. We took it back the next day, and they cleaned the glass out and rubbed out some of the scratches that occurred in their shop (hatch not adjusted). Again the vehicle was returned to us looking like crap. We went over the issues with them again, and a date was set for us to bring the vehicle back and have the hatch adjusted and the car buffed. I even offered to cover some costs of the buffing. No cost was ever relayed to us, but they had said that they would take care of it. We dropped the car off, and they needed an additional day to get the work done. Once returned to us, the hatch was adjusted, but the car had not even been washed. We are beyond disappointed, and we are totally through with this shop. Sub-par work, and terrible follow up. I have pictures of everything I've described here to back up my complaint. Progressive has been notified of my dissatisfaction as well. read more

They took a very long time to fix vehicle way past estimated date. The paint job wasn't done good. The front guy was nice. was disappointed at the quality of work and the time it took wouldn't recommend. read more

Collision Pros are a great place to get your automobile repaired. They have friendly service and treated me exceptionally well. They were very fast with the repair also. The waiting room for customers is probably the best waiting room around. If you need your car repaired from any collision, Collision Pros are the only place in town to take your car and they are the best! read more

I would give 0 stars to this place. I owned 2 cars and both of them had repairs done at this shop, for my first vehicle, it took them FOREVER to get it done, they said it would be ready in less than 2 weeks but with all the delays I ended up having my rental car for almost a month and a half. For my second vehicle that I took to this place, they messed up the weather strips on my car and after 3 excuses about my car being delayed, I was fed up and went to their office and the guy I spoke with was so rude about it. On top of that they DID NOT give me any details about what they were fixing and why it needed to get fixed. I only came to this shop because usaa recommended it to me, but after my experience here PLEASE PLEASE PLEASE save yourself some trouble and try somewhere else instead terrible customer service and terrible workmanship ZERO STARS. read more

I would recommend to all individuals in the Alamogordo, Cloudcroft and Ruidoso area to never take your vehicle here for repair. I would further recommend that you never take your vehicle to a place where Sergio (the owner) is in charge of the business. He is a complete POS and unprofessional, the customer service at this business is completely unsatisfactory. He takes no responsibility for his actions nor the actions of his workers. His business often bounces checks, so if you have to get a rental car it could take several weeks to get your deposit back. In my experience my deposit was held for three weeks because the insurance company paid collision pros directly for damages. They were supposed to pay for the rental car but bounced a check causing my bank card to be card the full balance for the rental. It took weeks to get my money back. I have had several items in my vehicle damaged during repair and had to argue with the owner to be compensated. If there was a rating of 0 or even negative , that's how I'd rate this business. read more

This was the single worst experience I've had with a business. I was told on 9 different occasions that my vehicle would be ready, only to find out it was not. The staff is rude, unorganized and dishonest. The wrong exhaust system was installed on my vehicle and they told me they took it back to Gressman Motor Co to repair it. Twice I gave it back to Collision Pros who supposedly gave it to Gressman, only to find that it was not seen by Gressman since the first replacement on Nov 12, 2014. Please find another shop to do business. I wholeheartedly do not recommend this place. read more

Most unprofessional manager ever dealt with. Outright admitted they do rushed subpar work. Insurance company says they have multiple complaints against them, not sure how they keep getting business. Car is still not completed correctly, told to live with it. read more

The worst customer service I have experienced in years. The estimate to repair a ding in the door was three days; I am now into week three. They claim to be having shop problems, which may be true, but that doesn't excuse the string of lies Victor has given me as to when the car will be finished. They are not the only body shop in town; try somewhere else. read more

The staff at this facility are rude, unprofessional, unorganized and never seem to work within their own time lines. I was referred to this center by several local people on base, but was warned they take a long time. I chose to go with them versus another dealer for price. I was originally told to have my car dropped off at noon on a Monday and be ready for pickup by 5pm Wednesday of the same week (for 2 small dings from car doors). Monday came and the staff lost my appt file and I had to wait 30 mins to get my appt rescheduled. They then made a big deal about "losing half a day" by bringing the car in at noon (which they gave me as the appt time) and said I wouldn't get it back til Thursday. I bit the bullet and said ok. Thursday came and they called saying they hadn't started and needed til Friday. Friday came and they called saying they needed til Saturday. When I got upset bc if all the busted time suspended and appts I was missing (some in Cruces for Friday), the man, Victor got extremely rude and said- "we'll if you would let me FINISH, I was GOING to say, ill come in on my off day Saturday to give you your keys." Really... Thanks buddy for "going out if your way." This was all just for 2 small less than a dime sized dents- if you have large work needing to be done- good luck. Would NOT recommend. Save the trouble and go to B&B auto body instead. UPDATE: since picking my car up 2 hours later than originally agreed over the weekend, the workers left epoxy smeared all down the side of my car, left a large bolt out and laid in my back seat, broke the door handle to my passenger door (no longer opens from the inside (probly what the bolt goes to)) and didn't even touch the right side damage on my car. I cannot even express how annoyed, angry and frustrated I am with this company. I should have listened to others' advice and just gone somewhere else. read more