Irregular hours, drive thru closed for the second day this week (said they were short staffed, yet…read morethere were 4 people behind the counter with 1 person just standing in the lobby telling everyone to have a great day. Inconveniencing customers because you allegedly cannot adequately staff this location is unprofessional. With what Chase earns in revenue a year, they can more than afford to pay competent staff. I mean, one less CSuite vacation home wouldn't hurt anyone. At least put a sign out so customers can see the drive thru is closed before being forced to circle a congested parking lot.

My mother had an account with Chase in another state. She passed away in March, so I was told to…read morego to the local branch (Payson) to provide the death certificate and trust documents. It took 2 different trips where I provided the documents- and my brother also provided the death certificate to the branch where my mom had her account, but the death certificate was never entered into the system. I was later told that I could scan the documents and email them, which I did. The interest that they charged was accruing at $9/daily. They eventually gave me a payoff amount (that was good until the end of the same day)! I wired the payment and had to pay $900 in interest from date of last payment -February through May when I was provided the payoff amount. Exorbitant in light of their responsibility for the delay. I won't be banking with them- unprofessional and incompetent.

This was a great Wells Fargo bank. It is located right on the side of Hwy 260 and has very easy…read moredriveway access. They have an ATM outside. Parked and nobody else was here. Walked up, used the ATM machine, and was on my way. Great experience here.

Sometimes the impossible can be made possible when you have the opportunity to work with people who…read morehave the right heart and compassion to serve others. Two such people work at this Wells Fargo branch, Irene and Karen. There aren't enough words for me to express my gratitude and appreciation for the help you provided me today. You literally saved me from being temporarily homeless due to circumstances beyond control. Amazing and out of the ordinary service like this needs praise and you both deserve a job well done and applause for representing not only your amazing characters but the Wells Fargo brand. Thank you from the bottom of my heart for taking care of me. You went the extra mile and then some. For anyone reading this and wondering if you want to bank at Wells Fargo and this branch. You can't go wrong here. I have been in the branch one time before and witnessed the exceptional customer service they provide. 5 stars all the way!!! Look forward to seeing and working with you both in the future.

My mother and I were looking for a new local bank when we relocated to Payson. I checked reviews…read morefor local banks and based on reviews I went in to ask questions. Joanna helped us and I am so pleased. We have both moved our accounts and we have been provided with excellent customer service.

From the owner: WaFd Bank is located at 213 S Beeline Hwy, Payson, AZ, 85541…read more We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We've been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.

We came in to close out my mother in laws account and get the monies moved into a trust. Wow,…read moreTeresa C was absolutely FANTASTIC. She made everything so easy and her communication was perfect. My wife was literally dreading doing this and she walked out with a big smile Inside the branch was super nice and comfortable. Too bad we don't live here. That experience was great.

From the owner: National Bank of Arizona's Payson Branch proudly serves clients in Payson. Enjoy the benefits of…read moreknowledgeable, helpful bankers to get answers to banking questions and benefit from our collection of services, including checking, savings, business and personal loans, home loans, credit cards, wealth management, and more.

I honestly think Dellaney Hook is the best bank teller in the world. Every single time I walk in,…read moreshe greets me with the biggest smile, knows me by name, and makes me feel like a valued customer instead of just another transaction. She's patient, efficient, and always goes out of her way to help. Banks are lucky to have someone like her. Thank you for making banking actually enjoyable!

the quality and service was amazing there and was fast. showed more to me and what I need to know.read more

DO NOT bank here! "BJ" the so called branch manager is the worst. He never returns important…read morephone calls or emails and he seems to always be tied up on conference calls. I waited for a week after I sent him 3 emails and called him twice and he did not return one email or phone call to me. I have my personal and business accounts with BBVA and I have been banking with them for over 15 yrs. I have always had issues with them but I never changed banks- too much of a hassle to switch all of my accounts over to new bank! Until NOW! EXTREME lack of assistance at the time I needed them most!!! This is unacceptable behavior from a so called branch manager "BJ" and a banking institution where I used to deposit all of my $$$$$$$$! Kristen May 5, 2020

Very sorry to say I no longer trust this bank with my funds for my financial services needs…read more Too many times we tried to gain online access, only to find my address not updated, or my date of birth incorrect!? Cannot register for online banking, as a result!? International funds wired, sometimes work, often do not!? OMG, never walking into this bank again...

Was extremely pleased with the service we received at Copper State Tax & Accounting Services…read more Monica and her team are great! And her fees are quite fair ad well. Highly recommend Copper State.

From the owner: Personal and Small Business Tax and Accounting…read more At Copper State Tax, we make taxes personal — not stressful. Based in Payson, AZ, we combine professional expertise with the friendly service you’d expect from a local business. Whether you prefer meeting in person at our convenient first-floor office or online through secure virtual appointments, we make the process simple, accurate, and stress-free. Our team takes the time to understand your unique situation and ensure you receive every credit and deduction you deserve. We explain things in plain language, so you always feel informed and confident about your return. We proudly serve individuals, families, retirees, and small businesses throughout Arizona with honest advice, reliable service, and year-round support. At Copper State Tax, we don’t just prepare taxes — we build lasting relationships based on trust, transparency, and results. Copper State Tax — Local expertise. Honest guidance. Real results.