Nice people but the most incompetent staff I have ever dealt with in a credit union. I am giving 3 stars because they have eventually solved my issues. Their banking interface is the most clunky, non-intuitive piece of crap I have seen. read more

Here to pickup my debit card that was returned because they didn't have my apt. # on the mailing address. read more

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This is the best financial institute EVER!! I could write a book. I've been a member 25+ years. The staff is always warm and friendly. They are like family. I love The I-17/Bell employees. All of them!!! read more

The staff goes above and beyond, especially Emeriah. She's a gem and cares about her customers. I highly recommend Copper State on Bell Road in Surprise Arizona to everyone. Thank you for all you do for your customers!! read more

Great people! The whole bell staffed they always have a smile on their face and treat everyone with kindness and respect Amazing customer service!!!! read more

I received fantastic customer service from She was very informative and let me know that I could use personal checks instead of coming in for a cashiers check every single time to pay my rent. that very much. That's what makes this credit union stand out so much. Thank you, Gabe. read more

Can't get anyone to pick up their phones. I sat on hold listening to their annoying automated messages for over 30 minutes and nobody ever answered. I'm very glad I didn't open an account with this bank and would recommend that everybody close their accounts. read more

I've been banking with Cooper State CU on Bell Rd and I-17 for years and they're helpful, personable, conveniently located. Gloria especially! She Walked me through the loan process, and was there whenever I needed help! read more

I'm feelin the same way as many of these most recent reviews, on hold with them for literally days. The most recent issues I've had with them have been due to their lack of support. I am closing my account with them and using desert financial which from my experience is much better. 0 stars if I could select. read more

This is the worst banking institution I have ever done business with. I am in the process of trying to get my mom moved to a new state and they have made it about as difficult as you possibly can to get any information to assist her. The only way to get anything done with this bank is to go in and speak with a banker. If you contact them on the phone you will be on hold forever and then their verification system is absolutely stupid. I have been in finance for years and am well versed on verification and customer service. This bank is awful at both. Do your business elsewhere. read more

Copperstate Credit Union is the bomb due to the people they hire! If not for those of you doing such an excellent job Copperstate may simply be any other bank. The people are amazing, kind and generous with the customers! Keep hiring the best! Nikki read more

If I could give zero stars I would. The membership process at Copper State Credit Union is an absolute nightmare. Their website does not let you complete an application. It only lets you request that someone contacts you. I never heard back. I tried calling several times and was stuck on what felt like permanent hold. After waiting so long that the system stopped playing hold music it asked for a callback number. I did not provide one because I wanted to stay in line and it just hung up on me. Over a week later I finally got a call. I missed it and the voicemail did not include a name or a direct extension. Just a generic callback number that is nearly impossible to get through on. I called again a few times and finally reached someone. They had no idea who I was or why I was calling. They said they would send a message to a senior representative and that I would get a call the next day. Still waiting. If this is how hard it is just to become a member I cannot imagine what the actual service is like. read more

I have had a savings account here for about a year, a car loan for about 5 years and just opened a checking account this morning. I have been so impressed with the service, perks given to members, and the friendly people I have met. Gloria Baca opened my account today and she was absolutely great. I highly recommend this credit union. read more

Copper State Credit union: I have been with this credit union throughout the name changes for the over 40 years. I have 2 major issues: My first issue is that my direct deposits did not follow the name and routing number changes. As a result the original routing number was not carried forward to the current. This caused a lack of deposits into my account. To correct this has been a huge pain and caused a 4 month delay of recovering deposits that could not be made via the original routing number and subsequent number change. My second issue is with viewing back history of accounts after their conversion to their new system. In the old system I could look at the past history for many months do a copy and paste for a detailed analysis. With the new system it will currently only allow view back to Feb. 2025. I was told that I could request an accounting going back further, however that would cost me $35 an hour for someone to do the research. In my opinion, with our current electronic age this is a bit ridiculous. read more

Horrible! I'm getting less and less access to my account. If I didn't have a car loan and mortgage with them I would have closed my account with them. After those get paid off I will be closing my account with them. I already have an account with another credit union. read more

I would give zero stars if possible. I left a review last December. I wanted to edit the review however it has been taken down. This is the WORST bank. It was once deer Valley credit Union in Deer. Valley was wonderful ever since Copper State took over that bank has been in decline. you can't ever get anybody on the phone they push you to use Penny their virtual assistant the only way I got a response last year was because I left my negative review then someone finally emailed me. We were supposed to have a resolution, however that manager quit replying to my emails. They are only available to help you during the most inconvenient hours. If you work job that you cannot leave to take care of things then good luck getting in touch with somebody. Their phone "services" are a joke since you can't talk to someone. For example, today my card has been frozen for the 8th time this year. I have to call them to resolve the issue. I had to leave a message what bank doesn't have someone available after 9 am - pacific time... Don't waste your time with copper state. read more

As a person who receives SSI, im disgusted at how bad this whole new banking is. I love the new app but my money isn't being automatically deposited in my account like it should be on the first of every month. Ever since last month, the huge upgrade it still messed up my bank account as I don't have the money in my account and got a bit of bills to pay, things to buy for my health. It's March 1st and still doing the same problem as last month. I might consider switching banks if this keeps happening. read more

This place is now officially the absolute worst banking institution. I have had an account with them for 30 years. My dad, also a State of AZ employee, had his account there for over 30 years before that (different name). I am unable to get any help whatsoever over the phone. Every time I need assistance I have to take off work and drive to a branch. And then if the manager is not available, I have to come back as the "tellers" have no way to do anything. I am moving to a real bank. read more

AS SOON AS I can I'm goin to the nearest branch and taking ALL my money out and closing this account. They have been "updating the system" since Friday. I can't pay my bills or feed my family. I was struggling enough already as it was. The fact the I have money in the bank to do what I need to do and can't access it is extremely mind-boggling to me. I even asked if I can get some type of letter or something stating that the bank will be open soon so I can give to all the people I owe they told me no. SMH does this Credit Union really care.? My opinion I don't think so. read more

Just an absolute joke. Sitting on hold for 40+ minutes (currently still on hold) after calling the day before and not getting an agent to help for this stupid member number that was never mailed to me. You'd think that them making this "new and improved" app would also maybe add a queue time to speak to an agent too? Zero idea if their phone lines are even working because of this. Extremely frustrating. read more

I cannot get into my account and no matter what phone number you call no one answers. I waited for 1 hr. on one number then called another still no answer. This is ridiculous. read more

I was with DVCU since 1978 and didn't have too many problems until Copperstate took over. What bank shuts down at the beginning of the month to upgrade their system? Now I can't get into my account because I didn't get a member # which was supposed to be mailed out in January. Forget about calling. I don't have time to wait 45 min on hold so I am @#$% out of luck. Did anyone at the bank figure out all the problems this might cause before they shut down? After being a member for 48 yrs, it's time to go! read more

Horrible, been with this CU over 20 yrs! Never has there been an issue when updating like this. Ridiculous! Went to the Arrowhead head branch to see why i am unable to enroll in the "NEW" on line banking, and per the rep No one has access! Horrible transition! read more

This is horrible! Be wary banking here, they told us they were revamping the mobile banking app so we wouldn't have access to it but I called a branch and asked just to make sure that I wouldn't have any problems with my account and now I can't make any payments or transactions. I can't take money out of my account at all. As someone without a credit card or stockpile of cash this leaves me in a very vulnerable position. No notice was given for our cards being shutdown. The branch manager I spoke to told me she was told 20 minutes, it has now been over 5 hours. read more

I have been with this Credit Union since it was Deer Valley Credit Union. Always had good service until today. I had an appointment to see a financial advisor, Tony. I wanted some advise on what to do with a little bit of money I had. Tony said if I didn't know what I wanted he couldn't help me. I thought a financial advisor would give me advice. The reason I made the appointment in the first place was on the suggestion of one of the tellers. Tony made me feel like I wasn't worth bothering with. I will be looking to put my money elsewhere. I rarely will give someone a bad review. Everyone is entitled to a bad day. But this was truly insulting. read more

I have to say that it's been about 20 years since I've felt truly welcomed from a financial institution! I opened an account yesterday with branch manager Christina. She was attentive to my needs, personal, and I thoroughly enjoyed conversing with her. She went above and beyond by notarizing a document, scanning and emailing it to me; saving me at least two additional steps and allowing me to get a head start on the rest of my day. At Chase, they would have charged me for this service and wouldn't have emailed it to me. I am looking forward in being a member of Copper State. If you want to ditch service fees and become a member of an institution that cares about the community, come here! read more

I have been banking with Deer Valley Credit Union for decades. When they merged to become Copper State Credit Union I had my reservations about it. I was pleasantly surprised at how seamless their transition was and impressed by all the new ATMs and branch locations that became available to me. Their financial advice had always been top tier too. I am very thankful, so grateful that I've influenced 4 of my children to also bank with CSCU now that their adults too. read more

Great service helped add my fiancé to my account and process was easy. Gabe, Jonathan, and Anthony were very help and had great customer service. read more

The friendliness and willing to help at this branch is bar none! All the staff are so amazing and the patience and guidance Gabe takes to explain things to help a dear friend of mine Nicole is unheard of. If everyone could be 1/10th of what Gabe brings to the table, the world would be a better place. Sincerely, Charles R read more

i have been with Copper State Credit Union at least 40 years (yes, it was DVCU back then) they did my first home mortgage in the 80's, they did my son's first home purchase with me. now they are once again helping me with a mortgage for my new primary residence! But that is not the only thing they are doing for me. the tellers have always been wonderful and go out of their way. anthony took care of a wire transfer for me. everyone goes the extra mile. they get on the phone, find out FOR me, instead of me having to call multiple numbers and deal with the never ending robo systems. yea they use all the same technology as all the other financial institutions. but THE PEOPLE are MY PEOPLE. They are just so wonderful and competent. AND caring. i cant say enough. Go find out for yourself and tell them IRMA sent me! she brags about you so I am here to see for myself. are they perfect? probably not! But I don't even go elsewhere, I go there first. I qualify for VA loans, I qualify for military associates institutions. Copper State is my "go to". and the people at the teller stations are new/younger faces but the culture is the same as it has always been. i always leave with a smile on my face (no matter how small or large my reason is to go there) and I always thank my dad, who was working at Honeywell when the credit union was IN the building off I-17 which qualified me for membership. Thank you (all of you) In the branch and behind the scenes! read more

I have moved along as a customer from the inception of Deer Valley Credit Union over 40 yrs ago, thru mergers and board leadership changes to now...one star, in some areas, is too high. The problem is the Board's decision to outsource the technology to JK Henry/fintech along with any ownership of problem(s) and subsequent fixes. I am not a frequent user of this interface, however I selected an option that I discovered later is not available. (Why, pray tell, is it not only there,but allowed me to go thru the steps of the transaction?) In fairness the rep fixed it and made me whole again, but it took a phone call and a few hours of my time. Then, I get an alert of an address change! Another call (2 calls and wait time) only to find out it's not an address change at all..it's a hard-coded header. This has happened twice; the last "address change" was an arbitrary move on their part to place my landline # in as a cellphone # even though I corrected my profile. I've tried communicating this problem thru emails to get AI-sounding "sorry you feel that way" response. My suggestion to potential members? Go elsewhere. read more

I have been with this credit union for 28 years. They are always courteous and friendly. everyone smiles, unlike some other banks. They are the only bank, we still have. We got fed up with other banks, that were caught opening accounts and others that played stupid games. I trust this bank. We went over to make a transaction and they were again very nice and professional. read more

Been with this Credit Union before it became Copperstate. Just recently I lost my debit card. It took about a month to get a new one. Because the address they sent it to was not complete. It was sent back. Now this year, there was fraud on our checking account and they refunded the charges, but felt free to withdraw the funds without notice to us, and now our checking account is in shambles. read more

Can't even rate them a 1 star they are a grimy company trying to profit off unfortunate circumstances of life do not use them for your loan company only owed 7,000 left on a 20,000 dollar loan and took a cashiers check for late payments but then they took my late payments and then charged it off. Raul is a no good piece of sh*t and this company scams people and profits off your misfortune. Not good business copper state.... read more

1. branch has moved but the web site doesn't say this 2. The website is terrible. They send a code to enter and it doesn't work 3. The call center doesn't know how to fix this problem. 4. The email address supplied with their directions on how to access statements is invalid. Why do I continue to deal with these very inept people? It isn't going to happen for long. read more

Absolutely amazing!! I've never banked with a local bank. Best decision I've ever made by switching from a big bank who doesn't care to Deer valley (Now Copper State) Thank you to all the team! Jessica Downing (Branch Manager) is always so helpful, never a problem she can't solve! read more

I had the pleasure of being served and opening a new account at this branch today. Erika and Carol assisted me in opening a savings account, checking account and loan to satisfy my financial needs. Both individuals provided exemplary guest service, were very knowledgeable and extremely patient in answering all my questions. Erika took the time to teach me about the mobile app and the benefits of paperless statements. Carol took the time to explain the loan options and benefits of different options that were tailored to my needs. Clearly the leadership of this credit union understands the importance of a personal experience with its customers and that was felt from the time I entered the building. I would highly recommend this credit union to anyone because of its commitment to service and its product offerings. read more

This company isnt doing anything to help those that have not worked for weeks during the Corona Virus Lockdown. As a small business owner it would have been helpful to get 1 payment deferred, I was offered their skip a payment for a charge...which doesnt help. My other loan was very understanding and they deferred my payments for 2 months as did my mortgage company. I could understand if I was a new customer but I'm not. Completely disappointed in the lack of care. I asked for a call back and left a message but of course no call back. read more

promo, courteous, professional assistance every time. They always answer all of my question.

The environment felt really welcoming. Gabe was a great help and explained everything thoroughly. Amazing service!