Anthony, Alejandra, and Bri are always so helpful at the teller line, and Heather and Bri were amazing in opening my new savings accounts for my wedding funds! read more

I joined in 2006 and for years and years I never stepped foot at a branch. Due to personal matters I have visited this branch about 4 times in the past few months. The staff is very friendly and professional. Briana Hughes has helped me greatly. I stopped by for a complicated personal matter and she was caring and compassionate, and helped me find a solution for my issue. They provide some additional services for members, which include document shredding, and cashing out coins (with no fee if you select gift card). read more

OneAZ Credit Union - Banks & Credit Unions Near Me - Scottsdale, Arizona

I had a very disappointing experience with Alejandra at OneAZ Credit Union -Frank Lloyd Wright branch due to her lack of courtesy, customer service, friendliness, and compassion. I arrived at the branch around 5:08 PM to open a business account and was immediately turned away because I was told the process would take an hour and the branch closes at 6 PM. I explained that I had come straight from work and, by chance, was able to leave early that day. Despite this, Alejandra showed no empathy, no understanding, and no willingness to help--not even a discussion of possible options. There was no expression, no compassion, and no effort to provide a solution. Right after leaving, I called another OneAZ branch, where the experience was completely different. They went out of their way to work with me, escalated the situation to their manager, and made special accommodations due to my work hours. That is what true customer service, compassion, and understanding look like--and it resulted in a far better customer experience. Unfortunately, my interaction with Alejandra reflected none of those qualities and left a very poor impression of this particular branch. read more

DO NOT !!!! Do any business with the OneAz credit union on 83rd Ave and Union Hills, Peoria Az. I experienced fraudulent activity on my account the first week of May, 2025 for $392.58 for Katy Perry tickets from a ticket agency. My account did get refunded the full amount after 10 days. I have sin then received a letter from AzOne saying the following; "IN RESPONSE TO YOUR CLAIM, OUR INVESTIGATION TEAM HAS COMPLETED THEiR RESEARCH REGARDING YOUR DISPUTE AND DETERMINED THAT WE CANNOT PROCESS THE DISPUTE FOR THE FOLLOWING REASON: TRANSACTION WAS CONFIRMED TO BE VAlID and as of 06/18/2025 your provisional credit will be reversed. This account is FDIC insured and ONEAZ just proved they will not back up their customers. Again, Protect your assets DO NOT CONDUCT ANY BUSINESS WiTH THIS COMPANY!!!!!! read more

OneAZ Credit Union - Banks & Credit Unions Near Me - Scottsdale, Arizona

Brianna Hughes helped immensely and eased the process, gave insightful valid suggestions. Thank you Brianna!

Heather was great! She really understood my needs and helped me achieve financial success!

Absoultly loved it it helped me in every right way with setting up the account and managing my money

My family highly recommends working with Briana H for any of your financial needs at OneAZ. She makes the process quick and easy for a pain-free customer experience! read more

Can't say enough positive things about my experience with OneAZ. Briana Hughes worked with us through a challenging out-of-state car purchase and was highly professional, patient, and knowledgeable. Very competitive interest rate and no payments for 90 days. Couldn't be more satisfied. Bruce P. read more

I made the mistake of trying a new credit union but Heather A. at OneAZ reminded me why I need to stay there. She was so helpful and made things super easy. read more

Brianna Hughes is always extraordinary! She is super helpful and always both patient and positive - even with ordinary clients. I'm old-school and like to verify by phone or in person, and still Briana is both amazing and accommodating! read more

I called OneAZ to create a new checking account. I was assisted by Briana H. She was the best! Very helpful and made the process very smooth. She was quick to answer my questions and email as well. Thank you Briana and OneAZ!! read more

This staff is awesome. They have always went above and beyond to get me the best rates while making the process easy. Will be a life long customer. read more

All I have to say is wow we reached out on Tuesday of this week August 23rd because we found an RV and put in an offer and as of today Friday August 26th the loan has funded and the check is already on the way she was awesome to work with she went above and beyond to help us figure out how to do this out of state it was a learning experience for her and for us the same time Brianna Hughes was awesome read more

I'm no spring chicken and have had many, many banks/ credit unions over the course of my life. By far OneAZ and in particular the North Scottsdale location has been an amazing experience from the first day I walked in. Please, if you are looking for a bank/ credit union please consider OneAZ. The Branch Manager, John, is the best banker I've ever had the pleasure of working with! Thank you OneAZ Credit Union and thank you John to you and your team. read more

Awesome service by Jim and Alex! Made a quick deposit and also got a new debit card very quickly. Excellent customer service and they were able to answer all of my questions. Would definitely recommend this branch! read more

John Melendez assisted me with getting a new debit card and was extremely helpful and very nice!

I love the service and professional care I get from Heather Arnone. Yours Truly, Dave Leal A very happy customer read more

I have been a member for years, but have not used this location on Scottsdale Rd. I needed to get a short term loan and decided to use this location. Boy was I glad I did. Loan officer Adam Rafik was extremely helpful and efficient. He really knew all the ins and outs and was able to get me a very low rate in a short amount of time. I will definitely use this location in the future. read more

Briana Hughes was amazing! Helped us finance our Range Rover. She was very thorough and knowledgeable with the process. Made it seamless! Thank you! read more

You can't close branch and have no drive up teller. Sometime people need more cash then atm can give. Seriously disappointing on how service to customers is being handled. read more

Great people and excellent service. They know how to handle money which is a huge plus.

A friend recommended me to Briana Hughes at OneAZ Credit Union and I couldn't be happier with my decision to join OneAZ. Briana took great care of me and made me feel completely at home with my choice to join. I highly recommend making an appointment with Briana to take care of all of your banking needs! read more

I have been banking with this credit union since 2016 and have always had great customer service. However, recently Alex and the branch manager Jason, truly went above and beyond to help me in my unique situation. This bank truly values its clients and the human connection. This is VERY rare in a world where big corporations are taking over everything. Thank you! read more

The customer service at this bank was outstanding. They made the process so easy and went out of their way to assist with opening accounts and delivering payment to the dealership. John and Heather made this transaction so easy. I highly recommend this credit union. read more

They are so friendly here! The staff is helpful and kind and super great to work with when making a car purchase. Eric was really helpful! Great place! read more

I was able to get in and get a cashiers check quickly without any trouble. Maria Nolte was super helpful and got me everything I needed. I've banked here for 15 years and I've always been provided with excellent service. read more

Came into this location and had a wonderful experience!! Was greeted as soon as I walked in the door and was promptly helped by Maria. Maria was welcoming and super sweet! She helped me and I was in and out before I knew it. Will definitely be coming to this location for any of my banking needs! read more

Always excellent customer service at this location-loved Maria today who was helpful in getting me started on a new venture!!!

I'm not sure why I didn't do my initial car loan through OneAZ to begin with but I definitely made the right move when I refinanced with them. I worked with Heather A. To complete the process and it was too easy. I got all of the paperwork done in one day and the loan was moved over in 2 days. I will definitely be taking all my auto loans here read more

Great service from OneAZ credit union! Mitch provided some very valuable insights on credit scores, and how credit works. They actually helped me get setup with a savings and checking account. I use Chase but pretty convenient to have a credit union in your back pocket. Glad I could say I chose OneAZ. They also offer snacks a and coffee inside always a plus read more

I just visited my Branch to do some transactions and I actually took my dad with me this time. He was very impressed with the customer service we received as well as the beauty of the branch. They offered us coffee and/or water as well. Alex took care of us and he was very friendly and professional. I have always had Joyce or Barb take care of me and they too, are fantastic. Always there to help me and meet my needs. Need a great bank and and great branch - go to this one and you won't be disappointed! Just wanted to give another shout out to my OneAZ Bank branch at Bell and Scottsdale Road. They are always so awesome!! Great customer service and professional/helpful in every way!! Thank you for always going above and beyond. Branch is always clean and organized and I get my H2O hydration every time!! Heather was the top notch employee today!! read more

Amazing customer service and rates. Madison Burton is the best banker I have ever dealt with.

I highly recommend using this branch of OneAZ! John and Tamala were so helpful with my auto loan. I will use them again in the future when purchasing a car or needing a home loan. read more

Went to Scottsdale branch yesterday afternoon for appointment made by Tempe location to sign document to add spouse to account. Left waiting in lobby for over 20 minutes. Staff members walked passed me several times without a word. Eventually, had to go up to teller to ask what was taking so long. Was told that I did not have an appointment set. I explained that it was made by Tempe location. One of the staff members overheard and came out of her office and stated that my husband was supposed to tell me that the document was with the teller. That did not explain being left sitting in a lobby that only had 3 customers come in during the duration of my wait. The staff member got the document and simply shoved it before me to sign at teller window. In addition, the staff member did not ask for my identification. No apology. Horrible customer service at this location. read more

The best treatment I could ever expect. Friendly staff. Good help in my retirement account. They also provided a loan with very little paperwork. I am so happy to deal with them. I heartily encourage you to ask for Ann. read more

Heather did awesome!! They were the first bank to get back with me to setup an appointment and Heather was very fast getting the account open. 5 stars! read more

This CU and Scottadale branch have been less than professional and ethical IMO And my experience of several decades. My debit card had fraud. The fraud department told me "go into any branch to get a new card." I did. NaTHalie took me into her office, wouldn't make eye contact, preened herself like a cat stroking her hair constantly, and she told me "you need to come back next week for a new debit card". I asked why I was told to go to "any branch" (which I reconfirmed with the fraud department at the time) and she just IGNORED me. The entire appointment was like that. I asked a question and no answer. Such remarkable (in a negative way) customer service! I was given an appointment to come back. Fortunately I did not get NaTHalie; HEATHER was professional and efficient. But what a hassle To duplicate efforts and time and frustrations! Meanwhile each of these women had framed announcements that within a few days a request for a survey/review would be sent to me. That never ever happened. I'm still waiting! A month later. Then when I made my first Yelp review in frustration they managed to get it deleted! Everything I reported was absolutely factual. and they have THE WORST PHONE TREE EVER! This CU has no qualms about wasting the customers' time whatsoever read more

I have been banking with OneAz since I moved here in 2012. The locations are just like Starbucks, always right around the corner. I would recommend any coming into this branch at Scottsdale and FLW and meeting with Ms Ann. She is amazing! read more

I've been banking here for 4 years...I have only one complaint! This past Monday I wanted to open an account with my LOC and was treated very poorly by the staff. Honestly, I don't need to do business with people that treat me that way. I will absolutely be closing my account soon as the last payment is made. You can personally thank Barbra and Jason for the top notch treatment. See you in hell. :) read more