UP North Auto Spa (the detail shop) took my newly purchased car that had been sitting for three and…read morea half years and had been used by an old lady to haul cats, and made it almost new again. As I was traveling with family, the quick service was really appreciated.

Excellent service! The owner/mechanic was helpful and honest. He took care of my car and my…read moretimeline (I was leaving town the next day) he came with excellent recommendations from my co workers.

New in town, had a number of locals direct me to check these guys out... was not disappointed! Very…read morefriendly, worked with me to setup the least-inconvenient time to drop off and pickup, and the work they did was awesome and fairly priced. I've had several of my vehicles there in the past 3 months, and each time the experience has been the same five-star quality.

The best around. Hands. Down. I no longer live in Alpena, but often save my repairs for when I'm up…read morenorth because even after being away for 20 years I still haven't found a repair shop that even comes close to the customer service I received at the DTU 76!

Service has really turned around. Most other dealers are booked out a couple weeks. However, they…read morewere able to get me in for my vehicle not starting right away and I was on the road in less than one business day. I appreciate the tech coming to speak with me on my vehicle issue, Austin even showed me photos of the issue and had me schedule another service appointment for my brakes. My last 3 jeeps have been purchased through John. The sales staff was so upbeat and fun to be around. I highly recommend them for your next vehicle purchase! John knew we wanted a wrangler and he called us out of the blue one day with the exact model we wanted, I couldn't believe he still remembered our conversation from our previous sale. Great job Team McInerney CDJR

I would give this dealer zero stars if that were an option, buckle up for a story of how this place…read moreabsolutely screwed me over and made little attempt to offer fair recourse for a bad deal. I'm not typically the person to voice my concerns in the form of reviews, but i'm left with little other choice now but to warn others to stay away. For starters, my family has done business here for three generations. Since it was Lewis motors, thunder bay dodge, etc. So i figured it was a safe bet to buy a new car here as my grandfather, parents, and siblings have before me, and that i would be taken care of and sold a reliable vehicle. Boy, was I wrong. Long story short, I purchased a Ram 1500 with 37k miles, and it wasn't exactly cheap for a 28 year old these days. Said truck is now essentially a lemon, it is unreliable, starting when it wants to, locking doors when it wants to, including when the keys are in the ignition and even remote starts itself at random! What fantastic features! Now after my last service visit, they didnt find the issue, but instead insisted i needed a new A/C compressor or the truck should not be driven, and now a week later I have another check engine light, and the truck randomly gets locked in neutral and refuses to shift gears. This is all after owning it for only four months. The only plus I can say is they brought the cost down on the compressor for me, but it was still not cheap, and was not even the main problem plaguing the truck. All in all, the truck is riddled with problems and codes that the dealer can't, or won't, find solutions to. So here I am, with a nearly useless thirty two thousand dollar hunk of metal. My rusted out 1989 Dodge Ram Prospector runs better than this P.O.S. McInerny sold me. If I wanted a unreliable junker I would have bought one for 2,500 bucks off the side of US-23. And even that would have been less of a headache than this thing. For the price I paid, zero reliability, and no recourse offered there's clearly something not right with how these people do business. Talk about honesty and integrity to customers. Give me a break. I feel bad for other younger buyers like myself, looking for a nice car from a dealership for once, only to get totally screwed in the end and left to figure it out on their own dime. Sadly, this dealer is no longer reputable or honest, and myself and the rest of my family will never do business with them again after 20 plus years. Save yourself the time, financial hardship, and headaches and go to literally any other dealership. Thanks for nothing.

I highly recommend using this company.. I had gotten stuck with a trailer loaded with a car on top…read moreand this company showed up the driver was Brian he was awesome to deal with.. I was shocked with the price I was givin. I'm from flint area and the prices are way different

We were heading home on monday an 9/29 from our first fishing trip to Grand Lake , had a trailer…read moretire blowout. Alpena Towing druver, Ben, voluntarily pulled over, used his gear to help use change tire and quickly get us on our way He refused$, accepted a bottle if water and wished us well. A Quality experience for a first time visit to the East side.

Bob is a national treasure. We were in the Alpena area on vacation when our alternator died…read more Emily at AutoZone called Bob on a Saturday afternoon and explained our situation. He was willing to come in to work on a Sunday so we could get home on Monday. Bob is an excellent communicator, fantastic mechanic, and all around good person. Our car was fixed early Sunday afternoon so we could enjoy our last day in the area - and it cost less than we were expecting (especially for his coming in on a Sunday!) . If we lived in the area, Bob's Muffler & Auto Repair would be our go-to shop because they are honest, reliable, and have very competitive pricing. The world needs more people like Bob.

Bob Jr removed our rusted hitch and did a wonderful job! Were busy with appointments but fit me in…read morewith no issues highly recommend Bobs Muffler and Breaks in Alpena!

I was a satisfied customer at R Auto for approximately the past four years but due to a nightmare…read moreof an experience from Sept-Nov 2024, I will no longer be a customer and will explain why. When my Jeep Grand Cherokee broke down in Sep 2024, I debated taking it to the dealership or R Auto and I thought I was being wise and economical by choosing R Auto and going with the "local" shop. Today is 11/27/2024 and I can say that was a huge mistake... On 9/28/2024, my vehicle was leaking coolant/oil and I called ahead and they invited me to bring it in. The vehicle was towed to R Auto on 9/30/2024. On 10/2/2024, I was told the oil cooler failed and was quoted $1,554 for a new oil cooler, not including any labor. I found the same oil cooler part on Jeep's official part's store (Mopar) for $590 and it shipped from Serra Jeep in Lake Orion, Michigan. They agreed to install it and it was delivered there on 10/7/2024. For the next 2-3 weeks, via multiple calls, I was given false promises on when they would do the repair. Finally, I was able to pick the car back up on 10/24/2024. They recommended and I agreed that I would come back on 10/29/2024 to do another coolant flush so I was put on the schedule for that. After paying the $1,500+ bill, I drove 20 miles home and when I got home, I noticed I have the same leak, actually worst, as when I brought it in (see photo). I called them immediately and they say they want to take another look and are "curious" about what went wrong. The vehicle is towed back on 10/25/2024. From 10/25/2024 to 11/21/2024, I call repeatedly (they never call you) to get an update, and I am told because of schedule / other customers, hunting season, etc. they have not had time to even look at it. This was especially frustrating because I already had an appointment scheduled on 10/29/2024 but they chose to cancel that. They have had absolutely no urgency with diagnosing nor correcting my vehicle after they gave it to me and it broke down in less than 20 miles. On 11/21/2024, the Owner says that he is trying hard to get it in the shop and he confirms he will call me when that is complete. I never got a call so yesterday (11/26/2024), I take time off of work (and borrow my mom's car) to go in-person and demand some answers. Surprisingly, I see a sign that says the shop is closed all week for an emergency so I call and they do pickup. I explain that, as far as I know, the car has not been looked at since being towed there on 10/25 (30+ days ago) and my patience has worn out & I want it towed to a different shop. I don't know if they are too busy, in over their head, or what, but I can no longer trust their words because they have shown repeatedly that they over-promise on schedule and under-deliver on taking action / making repairs by giving me back a vehicle that broke down or not working on it at all!! When I met the tow truck driver, someone in the shop came out and gave me the oil cooler in a box and my key. I am told that, they did take a look at the vehicle (and removed the oil cooler), likely after the 11/21 call, and figure that the oil cooler part I purchased was defective, however, they did not call to communicate this nor provide any other update to me like they said they would. In summary, I hope my story helps folks out there considering R Auto. I would NOT recommend going here for ANY type of engine diagnosis or repair. In my experience, they prioritized other appointments over mine & when my vehicle broke down ~20 miles after they did do a repair, they did not show any effort or urgency to try and resolve that or improve my customer service experience with them. I have told them repeatedly that this is my only car and I have had to borrow vehicles from my family and neighbors to get by (~60 days now). I feel that I have given them too much patience and today was the day that I had to cut my losses, take my vehicle back, and move on. It's at the dealership now and if I could change the past, I wish I would have taken it there in the first place and not chosen R Auto. Update (11/29/2024): According to the dealership, the oil cooler part is not defective & I had a coolant hose leak. I am picking up my vehicle later today!

Very pleased with service. Got me in on a same day needed service of coolant leak. Price was within…read more25 dollars of what I expected after hearing what problem was. Thanks again for job well done guys.

I can't say enough positive words about Steve and J & S Auto Repair. Steve was friendly, helpful,…read moreand willing to accommodate my limited time in the area regarding a car that I needed to have repaired. He was very thorough in looking it over for any concerns. Steve felt the front brakes were not safe for me to drive it a distance. Thus, he replaced the front brakes, and I thought his price was very competitive. Steve was also honest with me and shared that the other repairs could be done with my connection downstate. I highly recommend Steve and his business.

Highly recommend J & S to everybody in Alpena. Steve and mechanics that work there are great…read more Honest and friendly in my dealings with them. They totally are worthy of my 5 star rating. Mike from Saginaw St in Alpena