Service Used to Be Great - Now It's Terrible!
My wife and I…read morehave been Delallo customers for several years, mostly ordering from them online, and sometimes purchasing their items in local stores. They always packed the items well and never forgot to include anything we ordered, until the past year. With each order we received, items were missing, cans were dented, lids on jars were loose so that jar contents spilled inside the packing box, and items were no longer packed well. Each time there were problems with our order, my wife wrote to Delallo's customer service team via their website link. Instead of apologizing, they refunded the price of the items that were missing or damaged, which we discovered when reviewing our bank account. Delallo gave no explanation for their order fulfillment errors, no "sorry," no offer to replace the damaged items and send the missing items - they didn't even tell us we'd get a refund. We only found out when we checked our account, which we do regularly. But at least we got our money back. We then had to waste time reordering the same items, and paying shipping again, hoping the items would be intact in the subsequent order. Again, items were missing or damaged, and again, my wife reported the issue to customer service, and again, no apologies. Instead, they gave a long explanation, after several messages from my wife without any response, to excuse their poor service by saying they had several orders received at the same time. My wife told them she wouldn't buy from them again. We were on their email list, and they removed us, which is funny because they didn't even try to get us back. They simply didn't care and took us off their mailing list out of spite. Delallo used to be great, but now their service is lousy, their attitude toward customers is worse, and even more egregious, when the mistakes are theirs, instead of owning up to them, they get angry at their customers! What a sham, Delallo. You have a lot to learn about delivering great service. Not sure what happened to your company, but those who ran it well are obviously no longer employed there.