Today I had the joy of meeting Dr Jang. I found him to be professional, knowledgeable and polite…read more Thank you Bay Eye Clinic for your excellent service!

Great people and Dr. Jang did my cataract surgery and I could not believe how fast and simple it…read morewas.. no pain, and was nice to see bright again, will probably have to get another pair of glasses, no worries with that.

Two cataract surgeries and tremendous care and skill, Dr Jane Gilbert is phenomenal. The office…read morestaff and nursing staff were kind and caring.

As always, very professional, thorough, and efficient. Excellent Eye Care. Highly recommended.read more

Just changed to Coos Bay Vision Center due to terrible customer service elsewhere in town.... The…read morewhole experience exceeded my expectations. The staff was friendly, patient, and thorough--I am looking forward to being a long term patient.

I have been going to Dr. Gates for years! She has been so professional, knowledgeable, patient,…read moreand caring. I could go on for days about how special she is. Thank you, Dr Gates, and your staff so very much!

I went here to get a pair of glasses adjusted and introduced myself as a new resident, that I would…read moreneed a new optometrist and that could I have the fit of my eyewear tweaked. The result was my glasses were more out of whack. I attribute this to the employees' attitude that I was someone who wandered in for free service. Her demeanor was that I was not worthy of her service and skill. End of the story, which I will pass on to any who asks.

They are extremely rude. They will treat you anyway they want, they are extremely unprofessional. I…read morewill never go back there again. I spent $800 there was treated like garbage.when I went to pick up my glasses,They didn't even fit them for me. they just handed them to me. They lack professionalism and customer service. there are five people in the office and nobody answers the phone. You leave a voicemail. No return call. I will drive to Eugene instead of going to them again.

Awful customer service. No one helped me pick out frames even when I asked. I received my glasses…read moreand they were so tight I could not wear them. When I went in to ask for an adjustment or help they were horrible. One woman removed her mask and told me she tried to tell me to pick out something else when I had been there but wasn't even the person who was in when I had my appointment. She then told me she could do nothing for me and called me a little witch when I told them they needed to do better for customer service.I wouldn't recommend them to anyone. I had heard bad things previously but knew they had been in the area for a long time and wanted to support the small business. Do not go here.

Complaint Against: Cheslock Optical Date of Purchase: August…read more25, 2025 Date Order Received: October 8, 2025 Description of Complaint: I ordered prescription glasses from Cheslock Optical on August 25, 2025. At the time of purchase, I was told they would be ready in approximately 2 to 2 1/2 weeks. However, I did not receive them until October 8, 2025 -- a delay of more than six weeks. During that time, I called the office multiple times for updates. Most of the time, I had to leave a message and never received a return call. On the few occasions I did reach someone, the office manager, Rhea, would take over the call. Her behavior was extremely unprofessional -- she was rude, raised her voice at me for calling, and hung up on me several times. Rhea informed me that my glasses were shipped to Cheslock on October 2, 2025. The vendor later confirmed they were received by Cheslock on October 3, yet I was not contacted until October 8 to pick them up. When I arrived at the office, Rhea simply handed me the glasses and said, "There you go!" She did not offer to open the case, verify the order, or ensure that the glasses fit properly -- basic steps I would expect from any optical provider. Due to the repeated unprofessional conduct, lack of communication, and unacceptable customer service, I have filed a formal grievance with my medical insurance provider. I believe Cheslock Optical should be reviewed for continued participation in any insurance network, as this level of service does not meet acceptable standards of care. Had I researched the business beforehand, I would have seen that numerous similar complaints have been posted on Google, the BBB, Yelp, and Facebook. Desired Resolution: I am requesting a formal apology and assurance that this pattern of unprofessional behavior will be addressed. I also recommend that the BBB review this company's business practices and communication standards.

Rita was unpleasant in telling us my husband was ineligible to be seen due to previously missed…read moreappointments dating back 4 years. 2 times. One due to COVID the other I could not reach anyone for days leading to the scheduled appointment. I am quite meticulous in taking notes and we pay a pretty penny for Joe to have the advantage plan that covers optical I feel her conduct could have been more professional and compassionate. I could tell she was passing judgment on my husband's thin build and gaunt appearance. We get that often. My husband is chronically ill and can't put weight on. Additionally our dog passed just days before leaving us both pretty tattered looking. Nevertheless I feel like Rita's conduct could have been more productive and compassionatem. I'm shocked that she would hold a missed appointment from 5 years ago against my husband. She made a point to inform us that the doctor don't get paid when we no show. It's money out of his pocket and snarled. I might add that you can't ever reach this establishment and have to go in to talk to anyone. On a positive note the ace was clean and well stocked with merchandise. The atmosphere soothing until Rita made her appearance.

This review is for Dr. Craig Jackson, although , I have to say my husband and I REALLY are…read moreimpressed by the professionalism demonstrated at Bay Clinic. My husband was fortunate to be able to start with Dr. Jackson about 5-6 months ago. Our introductory appointment was very impressive. My husband has very serious medical concerns and we felt great when we left the clinic. Dr. Jackson was very thorough and used great eye contact, including with myself the entire appointment. He listened to all our concerns and areas where we felt close monitoring was important. He made a point of asking us our opinion in different areas. He included us in the plan of care for my husband and emphasized that we are important in all part of his care and any treatment is decided by us and what we feel we need is important to him as a provider . Dry sense of humor, which we share with him and made us feel at ease. Thank you Dr. Jackson and Bay Clinic for providing us with professional and excellent care. Paul & Nancy Smith

This place does not care about you they are just out for money. They do not care. I now understand…read morewhy almost everyone i know hates this place. The clinic manager talks over you and doesn't listen. She is power hungry as well. She needs a lot of training. But then again that goes for the rest of the clinic. They give shoddy service at best. If you care about your health or your child's health, go to another clinic. I would give this a 0 but I have to do at least one star.